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Huntington Beach Mazda - Service Center

Huntington Beach, CA

4.8
513 Reviews

513 Reviews of Huntington Beach Mazda - Service Center

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October 11, 2020

The entire service was fine, but at the end the person who took my car out didn't wear the mask. That really bothers me especially during the pendamic and the car we use to take our children. This could b More

by Lilin5678
Recommend Dealer
No
Employees Worked With
Chris Mendoza
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Huntington Beach Mazda responded

Lilin5678, We are extremly sorry to hear this. We have just finished an employee meeting and we will make sure it does not happen again. We have been very strict with our Covid protocal, so to hear/read this was your experience has been incredibly dissapointing to us. Consistent coaching, and even potential discipline will be enforced. If you would care to discuss this in more detail please reach out to me at lnelson@ocmazda.com Lynda Nelson Executive Assistant to the President

October 08, 2020

very fast, friendly and quality service. very thorough job. they explained everything clearly. making sure that the client is involved in process. very thankful for taking the time to make sure that my in More

by calixta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Miranda, Fredy Campos
October 08, 2020

Fredy was quick and efficient! Loved the video recap of the great job done as well. Very cool feature. Thanks Fredy! See you next time! More

by Nikki A Esposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredy Campos
October 07, 2020

Had a great service visit at HB Mazda today. Chris, the service writer was great. He honored my 2nd free oil change that I wasn’t able to complete before my one year anniversary due to my low mileage relat More

by surfindasb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

My service was shepherded by Fredy Campos. Absolutely perfect: friendly, prompt, polite, professional. There’s simply no other praise I can add that would do justice to the quality of the experience. More

by David_r_sheehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shari at the front desk. Terrific. , Fredy Campos
Oct 01, 2020 -

Huntington Beach Mazda responded

David_r_sheehan, Thank you for kindness and generousity. ...And of course for the opportunity to serve you. It is, truly, our pleasure!

September 30, 2020

To whom this may concern, I have been coming to Huntington Beach Mazda for 20yrs I bought my cars from there and had them services, HB Mazda is a great place More

by Floyd.paulette
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Huntington Beach Mazda responded

Floyd.paulette, Thank you for all the many opportunities you have given us over the years! It is truly an honor to serve you!

September 29, 2020

Mazda Huntington Beach has great service and sales team that has provided excellent service over the past six years. They're always welcoming and take care of you. More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emanuel (Manny) Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Huntington Beach Mazda responded

Susan, Thank you for the many opportunities to serve you. It's always our pleasure!

September 26, 2020

Thank for the thorough investigation in to the battery issue with my Mazda 3. I am pleased you were able to locate the problem and resolve it. More

by runphil92649
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2020

Chris was attentive and answered all of my questions. Kept me up to date and called when car was done. Top Notch Service will come back More

by jfm083099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2020

Chris was very helpful in helping to determine how to diagnose and repair my transmission problem. He put me in a loaner car which I wasn't expecting which made the service process much easier for me. Th More

by billgordon18900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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