Huntington Beach Ford - Service Center

I was at the service department of HB Ford, great service in quick time. Thanks HB Ford in quick time. Thanks HB Ford More

Ishmael once again came through today with great service. He's a man that keeps his word and know how to take care of his customers. Peter in service also provided excellent service and made sure I was s He's a man that keeps his word and know how to take care of his customers. Peter in service also provided excellent service and made sure I was satisfied with their work. More

HORRIBLE EXPERIENCE WITH THE SERVICE DEPARTMENT . . I brought my Ford explorer TO HUNTINGTON BEACH FORD SERVICE DEPARTMENT for diagnostic and repair . I Immediately knew I was in trouble when I was gr . I brought my Ford explorer TO HUNTINGTON BEACH FORD SERVICE DEPARTMENT for diagnostic and repair . I Immediately knew I was in trouble when I was greeted with “Hi Brother” , I introduced my self as Eric and preceded to explain the reason for bringing in my car. I explained that the car was pulling and that I was hearing a ticking sound that both appeared to be coming from the right front tire area.. Also there was a whistling noise which seem to be coming from the engine area. The guy helping was very dismissive and inattentive typing on his computer and even walked away leaving me standing at the counter twice for several minutes. I told him the vehicle had a couple of recalls but that was not my concern, and my focus was the things previously mentioned. Left the car with them, while walking to my car told my wife “ they are not going to look at that car, In my experience anytime a person greets me with Hello brother the only thing they see is my skin color, not a customer.” The next day I get a call saying “Hello brother, my technician looked at your car and said everything looks good. You can pick it up when you’re ready.” I went picked up the car and immediately made an appointment with Cerritos Ford service. When I went to Cerritos service I told them what was going on with the car. (Exactly what I told Huntington Beach Ford) The very next day I get a call from Cerritos Ford “ you need your bearing replaced also the struts that’s why it was probably pulling and where the ticking noise was coming from.. Also you have a major oil leak as well as a broken motor mount there’s the whistling noise..” I looked at my wife standing there shaking her head with a look a disbelief. It’s unbelievable (not really), that in 2023 I still have to be cognizant of the area in which I conduct business due to the color of my skin. This could of led to my car trouble’s becoming much worse had I simply believed what I was being told. I normally wouldn’t write a review or even bother thinking about what took place, but for some reason I couldn’t let it go.. Huntington Beach Ford Service Department Be Better Please!! More

Worst experience at a service department in my life, 0 communication, 0 integrity, 0 truth in anything they say. Took 62 days to do a 1 day job and over charged by double and I’m still not fixed. Save you communication, 0 integrity, 0 truth in anything they say. Took 62 days to do a 1 day job and over charged by double and I’m still not fixed. Save yourself some trouble and never go here. More

I had my car towed to the service department on Friday morning and called over 20 times and couldn't get a hold of the service department. Its now Tuesday and I have continued to call and no one picks up morning and called over 20 times and couldn't get a hold of the service department. Its now Tuesday and I have continued to call and no one picks up or can't tell me that my car has even been given a diagnostic test. More

Waiting two weeks for the return of my vehicle which was supposed to only take a day. Calls to my service advisor never get returned and no one bothers or cares to give me updates. Never doing business wit supposed to only take a day. Calls to my service advisor never get returned and no one bothers or cares to give me updates. Never doing business with this dealer ever again; twenty year relationship with them don't mean a thing to these folks. More

No Customer Service at FORD SERVICE Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number l Ended up going FORD's 3rd party bodyshop, cause they wre cheaper and actually valued providing the best service... 1st: Google had the wrong number listed, when I tried to inform the person answering the phone that google listed the wrong number for FORD SERVICE HB, she argued with me saying "IDK where you got that number our number is blah blah blah.." To which I said: "No, I'm informing you, The number Google has for you is wrong, as a business I'd image you'd want search engines to have your contact info correct" to which she said "oh well I wouldn't know about that." I know what PART HAS FALLEN OFF MY FORD, its the handle to the trunk.. the service lady was like "you have to come in on Saturday at 8:30am so we can figure out what part is needed, then see if its in stock order it if its not, get it painted, THEN we can install it" I said, "I'm sure you don't have if and if you do, it will have to be painted, can't I order it now, you paint it and then I show up for install?" She said "I don't know what Parts has on stock it would have to go to them" I asked to transfer to parts... The parts guy was the most helpful of the FORD staff, but still helped as much as an umbrella can stop a tsunami.. He had the part, explained that it will have to go to the 3rd Party Paint shop, and based on their work load they don't know when it will be done. I asked if I can authorize that to be done over the phone because getting the car their during their work hours is difficult for my family sharing a car, getting out of work at 5:30 and having to pick up a kid at school on the way to FORD would be impossible. The Parts guy said "that's a call for the service department to make, but I'd feel bad transferring you, you could get lost" ... Lost? taking my chances I suggested he transfer and he was right, I got Paul in service who was very steadfast that I had to be there, the car had to be there, they can't authorize any work without the car being there and I had to approve the RO so they could generate the PO to send the part to HB Bodyworks for paint..." I re-explained my time constraints, my goal of wanting to show up on Saturday and have the part already prepared so installation could happen as quickly as possible... rather than their suggestion that my single car family show up and wait all day saturday, potentially till monday for this to be correct. (Btw, I'm calling on Thursday)... I asked if there's anyway for a "special circumstance of customer service type request that I authorize this work to be done over the phone, I can give you my CC number to hold or charge" .. to which Paul said "you want be to go against policy to order a part based and get RO and PO based on a phone call, you're asking me to break our policy" I said "yes I'm asking for customer service from the service department cause my family and I can't get there before 6 during the week day, and don't have all day on Saturday for you to send this part off to be painted... Its a simple part 2feet by 4inches of plastic, I will pre-pay over the phone.. Can we solve this problem in any way, and I'm willing to pay extra for this service if need be?" Paul said "no you and that car have to be here before we do anything"... ... called HB Bodyworks, the 3rd party body shop HB FORD Service uses, they said they'd order the part from ford, FOR ME, paint it, call me when its ready and I can show up for its install... cheaper than FORD Service, and exactly what I wanted ... Everything pre-done over the phone so that on Saturday I can just show up for the install... Customer Service, found not at FORD. More

Do not buy a Ford from this place ! They give you nothing but shit after buying their vehicle ! Service department treats you like crap they charge you for crap that they do not even need like a transmission but shit after buying their vehicle ! Service department treats you like crap they charge you for crap that they do not even need like a transmission fluid maintenance at 36 k miles do not trust them go to other dealership ! I have have a 2016 Ford Mustang and had Evap core go out, six miss fires and a water pump go out inter 50k miles do not trust them ! Buy from somewhere else ! I repeat do not go to them one guy said remember I am service guy not Ford I’m like wtf your a joke my cars under 50k and all this crap happened ! Your with the company get a new job ! What a joke they fired the previous service manager for reasons I wonder why ! Do NOT BUY FROM THEM ! More

Very dissatisfied with the customer service after purchasing a car. No staff member even managers will return phone calls, wish bought from a different dealership. purchasing a car. No staff member even managers will return phone calls, wish bought from a different dealership. More

huntington beach ford is garbage i went to Huntington beach ford yesterday at 1pm they told me they were to busy to look at my truck to bring it in at 830 am , this morning i dis that i went to Huntington beach ford yesterday at 1pm they told me they were to busy to look at my truck to bring it in at 830 am , this morning i dis that the service advisor told me i should receive a call early afternoon about whats wrong with it . no phone call ever came i called at 2 was told he was on another line and he would call me back that never happened i called 20 minutes ago and now the service department is closed no one ever called me to discuss my truck and gave me the option to have it fixed or pick it up and now the sales department is telling me the service department is locked up and they dont have access to the keys and i cant vet my truck until tomorrow. unbelievable. the service manager greg called me this morning and told me to get his truck off the lot or he is calling the police More