Huntington Beach Ford - Service Center

I brought my 2011 F150 in for Audio System and drive train repairs. I had the pleasure to meet the Service Advisor Carson Schneppershoff. He was very attentive to my descriptions of the truck's proble train repairs. I had the pleasure to meet the Service Advisor Carson Schneppershoff. He was very attentive to my descriptions of the truck's problems. He went over the top helping me. I got rides home, even to the airport, while they ordered parts to fix the issues. I had an extended warranty, and Carson called them up and setup all the payments, etc. I have never had a better Service Advisor, and believe me, I know. I was Service Director at a Ford Dlrship in KC for 6yrs. Thank you HB Ford, and most of all......Thank YOU, Carson !!! Steve Longman More

HB Ford reached out via text to have a recall repair done on my car and when could I drop it off. I explained that I would need my car back that day, and I would need to make arrangements for someone to help on my car and when could I drop it off. I explained that I would need my car back that day, and I would need to make arrangements for someone to help me because I’m in a wheelchair and can’t go anywhere alone. They set up the appointment and everything was set up on my end. I called HB Ford to find out if they could replace my lug nuts during this appointment. I was informed that I wouldn’t receive my car back that day. I told the girl that’s not what I was told in the text. She said that the text was just general information and that isn’t possible. I have to have my car because of my situation. Don’t tell the costumer you can do something and are unable to follow through. I would have been stuck and no way home if I dropped my car off for repairs. More

Service dept is horrible. $300 for diesel oil change!! 3-hr turn around and charge YOU the 3% credit card fee as well. After 20 years I’m moving on. $300 for diesel oil change!! 3-hr turn around and charge YOU the 3% credit card fee as well. After 20 years I’m moving on. More

I dropped my car off for service 5 days ago. Nobody will call me back and tell me what is going on. I have called 10 times, left messages with the manager and still no call back. This place is t Nobody will call me back and tell me what is going on. I have called 10 times, left messages with the manager and still no call back. This place is the WORST place to bring your Ford. More

Terrible communication. They have kept my car for over 5 days. They give you the run around. " They gave me the wrong part so we have to wait for the new part" no one calls They have kept my car for over 5 days. They give you the run around. " They gave me the wrong part so we have to wait for the new part" no one calls you to update you. I will never buy a ford More

I’ve been buying cars with HB Ford for over 10 years and it’s always a smooth experience! AJ is the absolute best and I always know I’m getting the best deal. it’s always a smooth experience! AJ is the absolute best and I always know I’m getting the best deal. More

This time when I brought my other can in for The Works with the same reservation as last time was glad to see that they actually adhered to the reservation time . The QuickLane team is off on Mondays and with the same reservation as last time was glad to see that they actually adhered to the reservation time . The QuickLane team is off on Mondays and I will. Schedule that time from now on as the QuickLane guy was rude and did not care that I had a reservation and it took till 8:15 am to start the appointment with my truck. This time with the regular service team the car was done by 8:15 am More

FORD IMPORTANT SAFETY RECALL DATED JUNE 2022. CODE 22S06, REAR TRUNK CAMERA. THREE DEALER SERVICES REPRESENTATIVES NOT MUCH HELP. PARTS WERE ORDER JAN. 2023, TODAY DEALER PARTS DEPT STATE NO PAR CODE 22S06, REAR TRUNK CAMERA. THREE DEALER SERVICES REPRESENTATIVES NOT MUCH HELP. PARTS WERE ORDER JAN. 2023, TODAY DEALER PARTS DEPT STATE NO PARTS WERE ORDER. FORD MOTOR COMPANY NO HELP. STATES GO TO ANOTHER FORD DEALER. LAST OIL CHANGE 5 QUARTS NOT SIX WERE ADDED. More

Took my car in for a routine oil change in Oct 2022. I was greeted with hi sweetheart. I knew I was in trouble. I'm conducting business, I'm not your sweetheart. When I got home, my car started smoking, I was greeted with hi sweetheart. I knew I was in trouble. I'm conducting business, I'm not your sweetheart. When I got home, my car started smoking, I looked under car and saw oil leaking. I called the service dept immediately. My "sweetheart" tech told me to drive it in. I told him I didn't feel comfortable with that it's leaking too much. (My engine is relatively new) "Oh it's ok" NOT! I used my AAA towing service to tow it in. It poured oil out as it was being rolled off the flatbed. There was some damage. I guess I'll never know how much. While working on my vehicle they it the rack, damaged my front end and destroyed my tire. They couldn't find my high end Michellin but offered 1 lower grade tire until they could get a match to my tires which were relatively new. This all occurred in Oct 2022. It's now Apr 2023. Still no tire and not one status call or returned message. I've been more than patient.i want this taken care of! More

I was at the service department of HB Ford, great service in quick time. Thanks HB Ford in quick time. Thanks HB Ford More