Huntington Beach Ford

HB Ford reached out via text to have a recall repair done on my car and when could I drop it off. I explained that I would need my car back that day, and I would need to make arrangements for someone to help on my car and when could I drop it off. I explained that I would need my car back that day, and I would need to make arrangements for someone to help me because I’m in a wheelchair and can’t go anywhere alone. They set up the appointment and everything was set up on my end. I called HB Ford to find out if they could replace my lug nuts during this appointment. I was informed that I wouldn’t receive my car back that day. I told the girl that’s not what I was told in the text. She said that the text was just general information and that isn’t possible. I have to have my car because of my situation. Don’t tell the costumer you can do something and are unable to follow through. I would have been stuck and no way home if I dropped my car off for repairs. More

My experience with HB Ford was honestly mixed. My family came in to see two vehicles over the span of a week and our experience with Danny Nguyen & Alex Barajas was 5 star. Danny did not pressur My family came in to see two vehicles over the span of a week and our experience with Danny Nguyen & Alex Barajas was 5 star. Danny did not pressure me on our first test drive, and was very helpful pointing out some features in the vehicle I wasn't aware of. When we discussed the price of the vehicle, Tony Shaw was brought in for some reason, and said he was unable to get the second vehicle off of the racks, and could not answer what work was being done. I received a follow up phone call from the dealership and made an appointment with Alex who was able to get the second car off the racks, let me know what work was being done to the vehicle, and let me test drive both several times to figure out which one we wanted. He was kind, patient, and never made me feel rushed. Amidst all of this, Tony continued to call and we made a deposit on one of the vehicles, and let him know we would be there in two days time to complete the sale. We were assured the vehicle would be cleaned when we received it (it wasn't). We were promised $200 off the sale, which was never communicated to the finance office, and so Tony promised us a second key (our vehicle only came with one), if we gave him a 5 star rating on Yelp. Tony said that he would order it that evening and to give him a day or so notice before we came in. My husband let Tony know on a Friday that I would be in on Monday to pick up the key, and Tony asked us to come on a Wednesday or Thursday to pick it up when he was in. My husband responded that I would be in that Wednesday and confirmed with him the evening beforehand. I drove the hour to the dealership from our home to learn that not only had he not ordered the key, but that he was not going to pay for it as promised. He said, "I told you I would hook you up and get you a key, but I would lose money to pay for the extra key," promising an employee discount. I continued to ask him to make it right, and the service person at the desk encouraged me to keep pushing if that's what he had promised us. After two hours at the dealership, Tony eventually gave us the key, but the lack of transparency and communication has tainted our experience with the dealership. There is no reason that Tony couldn't have asked for more time to order the key or been up front about an employee discount from the beginning. Tony spoke negatively of Alex during this time, alleging that Alex was trying to steal his sale. Overall the constant phone calls (from additional salespeople) and our experience with Tony has left our experience mixed. If you find yourself working with Tony I would encourage everything in writing over text and to clarify language that seems promising. Working with Alex and Danny was incredibly positive, and so if you are able to make appointments with them for your vehicle, I would encourage you to steer clear of Tony. More

Bought a beautiful Wildtrak Bronco today from Ishmael. What a great experience overall. Ishmael was wonderful and very helpful. Thank you 凸 Mia Partridge What a great experience overall. Ishmael was wonderful and very helpful. Thank you 凸 Mia Partridge More

Thank you Danny Nguyen for the help in leasing my new Mach E! Thank you to the whole Ford team. Mach E! Thank you to the whole Ford team. More

Thank you to Danny for helping me out with my Escape 2024. Thank you to Alex the manager! 2024. Thank you to Alex the manager! More

Danny & Ishmael provided great service and got to purchase a—brand new F-150 Lariat. purchase a—brand new F-150 Lariat. More

Danny A was amazing! He helped me get my bronco quick and easy. Would definitely recommend going and talking to him at Ford. He helped me get my bronco quick and easy. Would definitely recommend going and talking to him at Ford. More

The team at Huntington Beach Ford was very attentive and thorough. They made sure the process was quick and smooth. The maintenance package is an incredible deal. Thanks! thorough. They made sure the process was quick and smooth. The maintenance package is an incredible deal. Thanks! More

Danny was super helpful. He was very patient with us as we looked over the information and asked lots of questions. He helped us get the deal we were looking for so we could He was very patient with us as we looked over the information and asked lots of questions. He helped us get the deal we were looking for so we could drive our new car home. He even drove to our house to pick up the trade-in car. Great service and very kind people. More

A friend of the family Aaron Faygenov recommended Ishmael to helped us at HBF to buy a 2023 brand new Ford Explorer ST. Ishmael went above any beyond with exceptional customer service. Thank you so much Is to helped us at HBF to buy a 2023 brand new Ford Explorer ST. Ishmael went above any beyond with exceptional customer service. Thank you so much Ishmael. More