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Huntington Beach Ford
Huntington Beach, CA
851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 851 reviews
February 18, 2008
Do not buy any vehicle from them. They will waste your time and hook you up with an agreed price, which they will illegally change later in the end. I was mistreated and the sales manager broke our agreem time and hook you up with an agreed price, which they will illegally change later in the end. I was mistreated and the sales manager broke our agreement and changed the price for no xxxx reason. This year president's day sale, one dealer close by from them was advertising a new 2008 Fusion S automatic for $11,989. So I brought the ad in, went to find the car equivalent to the ad, showed the ad, and finally the salesman got sales manager approval, and they both said "deal" for $11,989. Then I did a test drive and then started the paperworks. Then we negotiated the trade-off payment and monthly payment for an hour, but I did not like their high, uncompetitive rates. Then the head sales manager got angry and said to the salesman, "don't waste anymore time with this idiot (me). He's been here too long." Then I told them I decide to purchase the full price, hoping they will be happy. Unfortunately, the head salesman sent me a paper with the price of $13,250. I was like, "what the heck, I thought we agreed on $11,989." Then the head salesman said, "This is the price we will sell, will you buy it?". I said, "No, I thought we agreed on $11,989 earlier." Then he said rudely, "Fine, then get out of here." He immediately tore the paper right in front of my face without making any sincere apology, threw it into the garbage, and did not look at me since. I wasted three hours only to find out that the head sales manager changed our agreed price just because I had been here for two hours. They are completely insane if two hours to do a transaction is too long for them, especially if I am a newbie doing all these complicated paperwork. They treated me like crap. I will forward my complaint to Ford headquarters, lawyers, and into other reviews. More
by waltchan
Employees Worked With
3
