Huntington Beach Ford

My letter below was to be sent to Ford Motor Company but after speaking to them on the phone to get an address, I was told they don't take these types of letters. On December 5, 2009, me, my husband and after speaking to them on the phone to get an address, I was told they don't take these types of letters. On December 5, 2009, me, my husband and two small children, ages 2 and 7 months, headed down to Huntington Beach Ford. We were looking to buy a used Ford F250. When we got to the lot, we started walking around looking at their inventory. Paul, one of the salesmen, approached us and asked what we were looking for. We explained that we were on a budget, but we were looking for a Ford F250, 4x4 diesel truck, but our main goal was to keep our payments at or below $300 a month. After showing him the trucks we were interested in, Paul told us we could probably work with the numbers on a F250 with a sticker price of $32990. So we headed into the office to start talking numbers. The first go around, they came back with a payment amount of $390. I told them that didn’t work, it was too high, and reminded them again that we HAD to keep the payment at $300 or below. Again, he came back with the payment in the $375 range. I told them again, that was too high. At this point, the other guy working the numbers, I didn’t get his name, says to me, “Come on, you gotta work with me here.” I told him “I’m sorry, but I told you what I can afford, I am trying to work with you as best I can.” This game continued for 5 hours. I told them several times that I understood that they needed to make money too, but that I couldn’t afford to go over $300 a month. If we couldn’t make it work with that particular truck then we needed to keep shopping. But they kept telling us to hold on, and then they’d come back with a new number. By this point, my kids are tired and hungry and getting fussy. We finally decided to just leave because they couldn’t get the payment to where we needed it. We thanked them for trying and headed out the door. When we got in our car, my 7 month old was hungry so I decided to feed her before we got back on the road. While we were sitting there, Paul came back out and said their final offer was $27500 for the truck. Our payments would still be at $340 a month, so again, we told them no thanks. We sat there another 10 minutes while I finished feeding my daughter, then we left. On our drive home, we talked about the offer and decided that we would just take the deal so when we got home, my husband called and told them we’d like to buy the truck but asked if we could come down in the morning to do the paperwork. It was already 6:00 PM and our kids needed to eat and go to bed. Paul told us No, that the deal was only good that night and we’d have to come back to the lot before 9 PM to finish the deal. Unfortunately, we couldn’t do that because of our children so we said, Oh well, thanks anyways and hung up. After my husband hung up, I decided to look at their website just to see the truck again. When I pulled up the site, there was a picture of the same truck listed for $26,990. $510 less than their best offer to us. So after 5 hours of negotiating and keeping my 2 young children there, the best offer they could give us was still $510 over their price online. So my husband called them back and said, Umm, yeah, we were wondering if we could come down tomorrow and discuss buying the truck at your internet price. Paul put him on hold for a long time, then when he got back on the phone, he was stammering and said, Oh yeah, we tried to come out to your car last night to make that offer to you but you had already left. I can’t dispute that, but if they were sincere in trying to make that offer to us, they could have called either of us on our cell phones, or when we called them from home, they could have made that offer at that time. They did neither. The next morning, we loaded up the kids again and headed back down to Huntington Beach Ford. Personally, I was expected some kind of apology, or acknowledgement that they screwed up, but when we got there, Paul acted as if nothing had happened, and sat down with the paperwork and said, “Now what was your question about the Warranty?” I stopped him and told him that we needed to talk about what they pulled on us the day before and expressed that I was very angry that they kept me and my family there for 5 hours negotiating a price that was higher than their advertised price. First he told me that he tried to tell us about the price, but we had left, then he told me that not once during our negotiations did I mention the internet price. I had the ad and pointed out that nowhere on their ad did it say that this was an internet ONLY price. I told him that had we known about the internet price, we would have came in and started our negotiations at that price, not the $32990. He told me that was their bottom line price and that would have been the final offer. Next, I asked him why they didn’t offer us that price to begin with, knowing I was trying to keep my payment at $300 or below. His response to me was that the price of $26900 wouldn’t have brought my payment down under $300. I told him it would have brought it closer than where we ended up. Paul begin to get rude, and short with me, so I’ll admit, I got angry and started yelling back. The more I talked to Paul, the more it was obvious that not only was I not going to get an apology, but he was only going to keep making excuses. So I told him we were done talking and we got up to leave. I explained that I wrote a letter to their corporate office, to which they told me, “so what”, and that I would never buy from them and planned to tell everyone I knew about the way they had treated us. Paul just laughed and told us to go then. When we got out to our car, the other salesman who was working with us the day before, along with 3 other guys approached me and asked what was wrong. I quickly explained again why I was so angry and his response to me was, “Well, why’d you even come back?” I told him I thought I would give them an opportunity to compensate me for the time they wasted the day before. He asked me what I had in mind, so I told him I wanted the truck for $21,000. I came to that figure because I spent 5 hours negotiating $5500 off the price of $32990. So I took that $5500 and deducted it from their internet price, which was $21490. Of course they laughed at me and in front of all their other customers, walked away from me shouting that I was crazy and that I wanted a $30,000 truck for $21,000. I shouted back that if they were a good salesman they would have at least tried to work with me from that number. He continued laughing and telling they were done with us. So again, I shouted back at him that I had written a letter to the corporate office and that I planned to tell everyone I knew about the treatment we received from them. Then I got in the car. While I was in the car, another salesman or manager approached my husband who was loading the stroller in the back and asked if he was the Marine, to which my husband responded yes, and then he told him that he needs to stop shouting in front of his customers, that he doesn’t put up with that “xxxx” on his lot. My husband looked at him and said, “Sir, I haven’t said 3 words.” Then we left. We were lied to, pressured, yelled at, insulted, threatened and overall cheated out of two days of our lives. I understand that the Ford Motor Corporation cannot control the behavior of these salesmen on private lots, but they are representing the Ford product. After we got home on Sunday, I looked up a website designed to allow shoppers Rate a Dealership and while there were a handful of good ratings, I was shocked at how many bad ratings they have received. I was also surprised to see that many people had the same experience as I did when dealing with these salesmen in regards to their rudeness and hostility towards you if you didn’t agree with them or called them on their wrong doings. I would hope that Ford could in some way address the way these gentlemen are representing the Ford Product. I have included this website so you may view for yourself. In a time when the economy is running low, and after all the media attention the car industry has received, you would think they would be a little more friendly to people who are looking to give them business. There was a day when customer service meant something, when customer satisfaction meant something, and when customer opinion was important to a business. It seems those values have been lost over the years and unfortunately, nobody seems to care. I am anxious to hear what action, if any, you plan to take in addressing this incident as it will dictate how I shop in the future. More

I would like to start by saying that this is my second car purchase from Huntington Beach Ford. I purchased a mustang from them back in February of this year, and couldn't be more thrilled with not only t car purchase from Huntington Beach Ford. I purchased a mustang from them back in February of this year, and couldn't be more thrilled with not only the vehicle but also the terms of my loan. I had never had such an amazing car buying experience. Not only was everyone extremely professional, they were also very friendly and I felt like I knew everyone personally when we left. Even the GM of the company offered to get us coffee and chatted with us while we were waiting to get our newly detailed vehicle. The mustang is a blast to drive and is a lot of fun. It drives so smoothly and actually is pretty good on gas. My husband and I absolutely LOVE THIS CAR!! When it was time for my husband to trade up on his vehicle there was no question in our minds who we were going to.. Huntington Beach Ford of course!! Not only will I always purchase every car I own for the rest of my life from them, I will encourage every single one of my family members, co-workers, friends, and even the strangers I don't know reading websites like these to purchase their vehicle from Huntington Beach Ford! Never have I found such an enthusiastic group of people eager to help, friendly, and professional all at the same time. From the sales people, the upper management, the finance, to the mechanics (who have helped service our car), every person that I have met from Huntington Beach Ford has been off the charts in terms of customer service and support. I forgot to mention that every time I have brought my mustang in for service or a car wash, it has been done timely, and come back with a full tank of gas and so clean that it felt like I was driving it off the lot for the first time. Not to mention the service advisor (Brittany) who takes care of me when I come in, is extremelly professional and doesn't try to sell me different things I don't need. Being a woman and not knowing a whole lot about what's under the hood of my car, I have found that most mechanics and service shops have tried to take advantage of me. Not Huntington Beach Ford! They get straight to the point and make sure I am in and out of there with no down time! So... Back to why I am writing this and what I started to tell you earlier... My husband Gary decided it was time for an upgrade a month or so ago so we decided to go back to our favorite dealership in the entire world to make our purcharse of course!! Of course when we were met at Huntington Beach Ford we received nothing but warms smiles and friendly handshakes!! I am telling you if I didn't work full time I would probably go there a couple of times a week just to grab a cup of coffee and talk to the staff becuase they are all so friendly and welcoming! I really can't believe how sincere and kind they have treated my family and I, from the very first time we walked through the doors. This time my husband was interested in getting an expedition and of course we had so many to choose from. Every color, every interior, every choice possible. We sat down with Ingrid (who again is WONDERFUL), and let her know what features were important to us and what colors we like best. Within a few moments she wized through the computer and said "looks like it's your luck day! come with me!!" Gittly we started outside with her around the corner where we saw it. The perfect black, eddie bauer, limited 4X4 2009 expedition. It had every feature we wanted plus some!! We immediately then started going over numbers which was another great experience!!! They offered my husband fair market value for his 2001 F150, gave us a rebate, and got us a smoking rate!!! Our payment actually ended up being $55.00 LESS THEN WHAT WE HAD ANTICIPATED!! Did I mention that the entire process start to finish only took and hour and fourty five mintues!! Half of the time, which we were chatting with Ingrid and some of the other friendly employees about our purchases and how HAPPY WE ARE!! I also need to mention another story of a girlfriend of mine that I referred over to Huntington Beach Ford because I know she would never take the time to write this letter out but I feel obligated myself after what an amazing experience we have had. My girlfriend told me that she purchased a 2010 Ford Edge through Huntington Beach Ford.. Not only did she have the same raving reviews that I did, but I was told the upper management personally helped her sign her contract and understand some of the legal terms that she did not quite understand. She said she really wasn't going to even ask but that they went above and beyond to make sure she was not only satisfied with the purchase but extatic about her new car!! For me and my family Huntington Beach Ford is the ONLY PLACE TO BUY YOUR NEXT VEHICLE PURCHASE!! Go in and see for yourself!! HUNTINGTON BEACH FORD IS BY FAR THE BEST PLACE TO BUY A CAR! More

I was shopping for a small SUV and stopped by HB Ford on my way home from surfing. I checked out their website the day before so I had done a little homework. It was also really important to be able to fit my way home from surfing. I checked out their website the day before so I had done a little homework. It was also really important to be able to fit a couple of surfboards inside my vehicle at a time for road trips down south. I was greeted by Zach, who immediately, I became comfortable with. No pressure. After explaining what I was intereted in, all he wanted to do was help me find the right one. He showed me several preowned SUV's that looked great. Zach was super friendly and helpful, he took his time and I never felt hurried or rushed to make a buying decision. I finally decided on a 2006 Ford Explorer. He offered to let me test drive it home with one of my boards inside to make sure that two would fit, I thought that was really cool. (Two surfboards fit no problem inside, I could have fit 4). I took my wife back with me to HB Ford that same day and we looked at a few more Explorer's and we ended up deciding on a different Explorer. It worked out so perfect, because my wife picked out such a better one. Zach made all of this so simple and easy. We got the price we wanted with no problems. Financing was quick and simple. All in all it was a awesome buying experience. I have since recommend HB Ford to all of my surf buddies. After your next surf trip to the beach, stop by HB Ford, you'll be glad you did!! Aloha, Mike More

Excellent Service.....I couldn't have been happier with the treatment. In fact,Tim was very easy to deal with on price. The salesman nick was very knowledgable and treated me with respect. I even got a new the treatment. In fact,Tim was very easy to deal with on price. The salesman nick was very knowledgable and treated me with respect. I even got a new car when I thought only used would fit my small budget. I would recommend this dealership to friends or family. More

I have been to many dealer ships, but have never purchased a new vehicle before. My experience with HB Ford will not be forgotten. The customer service that was shown to me was fantastic. In fact, purchased a new vehicle before. My experience with HB Ford will not be forgotten. The customer service that was shown to me was fantastic. In fact, I have already sent my uncle and my sister there and both have purchased vehicles. The Sales man, Zach, was very patient with me and did everything I asked. I told Zach that I did not like coming to dealerships because of the length of time it takes to buy a car. Being a stay at home mom with two boys is very difficult when having to take them with me everywhere I go. All the sales man helped so much by keeping the boys happy and playing with them, that my experience flew by very quickly. They were very patient with all my questions and explaining things to me to make sure I wasn't haggled into anything unnecessary. At the end of the deal, Omar, who also was very helpful with my children, came out to thank me for doing business with their dealership. I told him it was the best experiences I have ever had at a dealership and I will be sure to let all my family and friends know what a great work environment he has running at HB Ford. Thanks again for all your help and support. Brandy More

I recently purchased a new F150 sport edition truck from Huntington Beach Ford. I had been shopping around for a while when I called (HBF) a gentlemen by the name of Tim answered and was extremely friendly Huntington Beach Ford. I had been shopping around for a while when I called (HBF) a gentlemen by the name of Tim answered and was extremely friendly he took the time to answer my questions and made me feel comfortable enough to drive there from San Diego. Once I arrived at (HBF) the sales staff was very friendly and knowledgeable. After returning from a test drive I then went over the numbers I felt that they cared about my goals and what I was looking for. I would have to say that this was the best experience buying a car. I was so pleased that a few months later I went back with my Fiancee to purchase her a new Ford Fusion. Keep up the good work!!! More

I have purchased 8 cars in my life and Huntington Beach Ford was by far the best experience at a dealership I have ever had. I called before hand and when I arrive they had the perfect vehicles ready for m Ford was by far the best experience at a dealership I have ever had. I called before hand and when I arrive they had the perfect vehicles ready for me to test drive I was in and out of finance in 30 minutes I was amazed by the customer service I received. I highly recommend this dealership to anyone looking for a fast and welcoming car buying experience. More

I was looking for a used truck. I found a great selection of trucks at Huntington Beach Ford. Prior to shopping at this dealership, I spent a good month researching the truck I wanted. My experience at Hunti of trucks at Huntington Beach Ford. Prior to shopping at this dealership, I spent a good month researching the truck I wanted. My experience at Huntington Beach Ford was the best by far of all the other dealerships I went too. The truck and the price were both unbeatable. I also appreciated the professionalism and courtesy of the staff. The sales manager Alex Stoeber, made me feel very secure about my decision and the buying process was completed in less than an hour. I am a very inpatient person, so I very much appreciated this quick process. A loyal customer, Lisa Arroyas More

I purchased a F250 from this dealership and got excellent service. They didn't waste my time trying to sell me something I didn't want. They brought me right to the truck I was interested in buying. The p service. They didn't waste my time trying to sell me something I didn't want. They brought me right to the truck I was interested in buying. The paperwork was done in a timely fashion and I wasn't oversold with unescessary "extras". I have told all my co-workers, family and friends to go to HB Ford if they are planning on buying a vehicle. When it's time to get service on my truck or purchase another vehicle, I will take my business there. More

I went looking for a new Ford but didn't know what I wanted. I have been to other Ford's in the area but I didn't get the customer service that I was looking for and that is everything with me. When I g wanted. I have been to other Ford's in the area but I didn't get the customer service that I was looking for and that is everything with me. When I got to Huntington Beach Ford I was welcome by a very nice salesman and he showed me the cars and as I got to know him I knew that I was going to by from here. He had great info on all of the Fords and wasn't asking for the sale which I hate! We finally found the Ford I wanted and it ended up being a New 2010 F-150 FX4 which I loved. The salesman really made me feel at home no pressure was put on me by him or his managers which really showed me a lot. If you are looking for good service and price get you car from here! More