Huntington Beach Chrysler Dodge Jeep RAM

The WORST customer service! I purchased an extra service program when I bought my new Grand Cherokee. I sold the vehicle with 56% value left on the service program and wanted to cancel/collect my remaining program when I bought my new Grand Cherokee. I sold the vehicle with 56% value left on the service program and wanted to cancel/collect my remaining refund. Mopar told me to go to the dealership for quickest cancellation and refund. I drove 45 minutes to the dealership and the finance guy refused to process my refund and stated they won’t do so after 60 days. I pointed out the contract states the plan I bought IS still refundable, that the refund comes from Mopar not the dealership, I called Mopar who repeated that I am due a refund, and that the dealership provided nothing and has nothing in writing stating they will not abide by the signed contract terms after 60 days. The finance guy’s response was sorry you’re right but no we won’t give you a refund, accompanied by a blank stare just waiting for me to leave. More

I truly enjoyed my visit there. Just looking at my options, and?i was very surprised. Walked away with a to me a new truck. From the salesman to finance to head of finance all was wonderful. If i know options, and?i was very surprised. Walked away with a to me a new truck. From the salesman to finance to head of finance all was wonderful. If i know of anyone looking for a vehicle i am going to personally take them there. More

Stay away from this dealership. They bait and switch car sales. Service is the worst I have seen in 60 years. Orange Coast Chrysler in Costa Mesa sales. Service is the worst I have seen in 60 years. Orange Coast Chrysler in Costa Mesa More

Sales guy (Marco) was unknowledgable and sold empty promises . Unprofessional and rude staff who is out to rip you off . I suggest you record your conversations with them and full check the vehicle bef promises . Unprofessional and rude staff who is out to rip you off . I suggest you record your conversations with them and full check the vehicle before driving off the lot if you decide to buy from them More

Worst customer service and very rude. Don’t come here. Sales representative jay never called me back and avoided my calls. Sales manager Goerge was very rude and unprofessional. Got very upset and hung up Sales representative jay never called me back and avoided my calls. Sales manager Goerge was very rude and unprofessional. Got very upset and hung up the phone. Finance department got an attitude with my phone and hung up on her. Don’t bring a trade in unless you want to get 1/3 of what your car is really worth. More

False Advertising! Avoid at All Costs! STAY AWAY!!! I wish I had read these reviews before wasting an entire day for these crooks to try and scam us. Drove 80 miles from San Diego to bu STAY AWAY!!! I wish I had read these reviews before wasting an entire day for these crooks to try and scam us. Drove 80 miles from San Diego to buy a car. When we got to financing they tried to add on a bunch of options including GPS, paint protection, and a COVID disinfectant spray. They lied saying that these options had already been installed so there was no way to remove them. The car we looked at they had just received and hadn't even been cleaned yet, there was no way any of this was already installed. I'm honestly so pissed we wasted so much time and effort to have them pull this xxxxxxxx. These guys are criminals and the textbook definition of why used car dealerships have such a bad reputation. More

Not willing to work with you and have products/packages that want to push unconditionally on top of the sale. I will be the first one to agree that its understandable that we all have to make a living, that want to push unconditionally on top of the sale. I will be the first one to agree that its understandable that we all have to make a living, but when the negotiations are based on deceitful and point blank insulting!?!? Salesman said to me... " your cash is not good to me. You have to finance " who the heck refuses a cash sale in order to get more money in interest!?!?! Specially in this economy!!! Aside from the BS products in their " dealer packages " i found this one item very insulting. So, I went back to the dealer I visited earlier and made the purchase. when all was said and done. I got the same deal than at HB jeep but with far less attempts to be taken advantage of. If you like to haggle and have your mental prowess challenged, then this the place for you. More

Huntington Beach dealer still using sales tactics from 90s We were attracted to this dealer from the pricing, but what I learned in life was to deal online versus going in. It saves everyone time and saliva f We were attracted to this dealer from the pricing, but what I learned in life was to deal online versus going in. It saves everyone time and saliva from speaking and negotiating so much. They won't deal with you via email because of "high demands". More very old sales car tactics to bring you in. Lets go back to that, high demands. In this pandemic where many dealers are closed, lots are overfilled with unsold merchandise, and cars still on cargo ships where they are not unloaded because there's no room on any lots. Sure looks like there is more inventory than demand. Then they do the most irresponsible thing and maintain their old car sales tactics by bringing you in when we're in a pandemic and are in a shelter in place. That is irresponsible on their behalf and comes to show they are more interested in profits than people's health. I will not bring my wife and I to simply negotiate and possibly get sick. We can do negotiations via email or telephone, then when we come to a price we both agree to, then we can come in and sign papers with minimal exposure. Even my last two car purchases way before the pandemic allowed this (Lexus and Tesla). I would avoid this dealer and if this is tactic is across the board, go to a different manufacturer that actually cares about people and willing to adapt and negotiate online or over the phone. The car industry is hurting badly and they should be BEGGING us for business to move cars off their filled lots. My wife and I were ready to drive away with a Jeep this week, but because of their demeanor, will try another dealer or manufacturer all together. More

Huge inventory so pricing is awesome. Sales Guy sucked though. Not courteous at all. Disrespected our time and money. No social distancing or masks or hand sanitizer. We came up from San Diego and knew we though. Not courteous at all. Disrespected our time and money. No social distancing or masks or hand sanitizer. We came up from San Diego and knew we were making a purchase. So did our salesman, Oscar. Tried to rip us off. Had to bypass him to make the deal. More

Everything excellent except Finance Dept. issues I purchased the 2020 Grand Cherokee on 4/2/20. I was told I would receive my copies of all the documents on the following Monday (possibly on a Flash I purchased the 2020 Grand Cherokee on 4/2/20. I was told I would receive my copies of all the documents on the following Monday (possibly on a Flash Drive). As of 4/29/20 I have yet to receive the documents. I've left 2 messages for Terrance and have yet to receive a call back. As I mentioned, everything else was excellent. More