Huntersville Ford - Service Center

I would give this dealership an overall rating of Excellent in the service department. I bought my Taurus in CA, but moved here and the service has unfailingly been excellent with constant attention Excellent in the service department. I bought my Taurus in CA, but moved here and the service has unfailingly been excellent with constant attention to the details I wanted looked after. Every effort has always been made to satisfy my requests, and there have been no screwups! Furthermore, the service people, John and the techs, have made some excellent suggestions for work needing done to my car. If I wanted to buy a new car, this dealership would be the place! More

The staff is always friendly. I always receive a phone call describing the problem, what the solution will be, and the anticpated cost. If something else is found, I receive another phone call. Their ca call describing the problem, what the solution will be, and the anticpated cost. If something else is found, I receive another phone call. Their car service drop off at work is another bonus. I also like the rewards program. It has helped to defray some part of the cost of repair everytime I go in. More

Called in advance to confirm that this Ford dealership could repair my Mazda as it was the closest repair shop to my parent's home. I was told by Cliff to bring it on down. Later that afternoon Cliff ca could repair my Mazda as it was the closest repair shop to my parent's home. I was told by Cliff to bring it on down. Later that afternoon Cliff called to tell me that the diagnosis resulted in the codes for catalytic converter and crank shaft sensor coming up. I questioned the diagnosis because the symptoms were classic for a fuel pump problem and the catalytic converter had recently been replaced. He said he had no reason to sell me a fuel pump, that it was the crank shaft sensor. I approved the repair. On my way home to Florida the car broke down exhibiting the same symptoms as before. Upon returning the car to Huntersville Ford, Cliff informed me that they were just going by the trouble code and that they didn't have the proper diagnostic equipment for my car. This was the first I heard this declaration. Cliff never stated this on the phone when I called to confirm they could work on my car and he did not mention it when he told me the price of the diagnosis. He said that they would have to do pinpoint tests to determine the real problem. I asked if there would be a credit for the expense I had already incurred toward the correct diagnosis and repair. He said that they would definitely work it out. When I returned later that day he told me that there was something causing the coil not to work properly although the coil itself was fine. I chose at that point to take the car to another dealer and try to work out a trade as I had to get back to work in Florida. I asked for a refund and Cliff said that there was nothing that they could do. In my attempts to get remuneration for their incorrect diagnosis and unnecessary part replacement, a H. Ford rep has lied stating that I was told from the beginning that they did not have the tools to repair my car and chose to the bring the car there anyway. He has tried to imply that this was an unresolved issue looked at by other repair shops. They have never denied that they made an improper diagnosis and part replacement. Their argument is that they performed work and therefor should be paid. They are completely incompetent and morally corrupt. More