Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
103 Reviews of Huntersville Ford - Service Center
Sort by
December 08, 2024
I had my car serviced last week and it started by Jenn Simeone picking my car up from my home. She was very friendly and professional and your tracking system is very efficient when it comes to notifying Simeone picking my car up from my home. She was very friendly and professional and your tracking system is very efficient when it comes to notifying of updates on my car. She was a pleasure to work with and I would use her very time I need to have any work done. Once my car was at the dealership, I received a call from Christopher letting me know that it was checked in and he verified what I needed to have done as far as my oil change, and included having my radio looked at since having problems with the volume control. He also was very courteous, friendly and professional. He then let me know when my car was done and explained what they found with my radio. I will ask for him whenever I need to call your service department with my needs or questions. I am very pleased with both of these people and your service department in general. Thank you! You have a satisfied Ford Owner More
by Chevy Cruize
Employees Worked With
Jenn Simeone, Christopher Dillin
March 25, 2024
Had my truck serviced at Huntersville Ford. The staff did an incredible job and was very friendly and kept me informed with what was going on. The staff did an incredible job and was very friendly and kept me informed with what was going on. More
by LW- anywhere
Employees Worked With
Services Advisors
March 08, 2024
My son bought a truck from them and we had it less then a month and started having issues so we took it back. We told them we shouldn't pay anything for these repairs as they should of been done with the ins month and started having issues so we took it back. We told them we shouldn't pay anything for these repairs as they should of been done with the inspection before even selling the truck. Transmission mount broken, gasket needing replaced, another leaking hose leading to oil leaking. I'm sorry but you should of seen all this! So, they took the truck and was gone for a week with NO rentals for us to use. What a huge inconvenience to us for their neglect. No communication for 3 days re: the progress, we had to contact us. We asked for a manager to call us on 2 occasions and never heard from anyone. NOT one time did anyone apologize. They "claimed" all the issues were where the mechanic wouldn't see on inspection. xx! It was covered by the warranty except we had to pay $100 for the deductible which should of been taken off but not surprised as it wasn't. We got the truck home to find one issue still was happening. AGAIN, had to call back and spoke with Naz for her to tell us it wasn't doing the problem when it was there so they couldn't see it. Told us we could make appt. to bring it back, not offering to bring it right in. Then the kicker, she told us we could go to a Chevrolet dealership to get it fixed as well. NO, WE BOUGHT IT THERE AND YOU SOLD US A VEHICLE THAT NEEDED MULTIPLE WORK. The problem still remains but we sure will take it elsewhere and they are awful! Communication, service, repair work. The sales team were great. I still wouldn't buy anything from them that is used. More
by mindy.naba
Employees Worked With
Naz
January 16, 2024
After arriving to the service dept. we were quoted $250+ tax for a diagnostic check on my wife’s 2019 Ford Ranger. I explained that there was service bulletins on the transmission issue we were quoted $250+ tax for a diagnostic check on my wife’s 2019 Ford Ranger. I explained that there was service bulletins on the transmission issue we had. I knew exactly what the problem was and said the service manager that worked on it would explain further BUT they refused to call or understand what I said. We went ahead with the diagnosis and sure enough that WAS the issue. I don’t understand them when they REFUSED to listen or even call the service manager at Meineke. With that said, “I can NOT RECOMMEND” Huntersville Ford service dept when they refused to listen to a repeat customer or make a phone call. It is OUTRAGEOUS when they take advantage on this type of situation. NOT RECOMMENDED. More
by BLURAYKING
Employees Worked With
Nazily Alcoser, Leala Waldo, Andrea Walton
January 02, 2024
The pick up and delivery service is the best! Saves so much time. I would even be inclined to leave a tip if they offered it on the payment. Great service! Saves so much time. I would even be inclined to leave a tip if they offered it on the payment. Great service! More
by Frieson3
Employees Worked With
Robert Boone
December 04, 2023
I'm a loyal customer and the service team didn't provide me with the type of service I paid for. I paid for a Silver Service and didn't get my tires rotation or balance at all. The reason I know my tires we me with the type of service I paid for. I paid for a Silver Service and didn't get my tires rotation or balance at all. The reason I know my tires were not rotation or balanced I add 2 lbs of air to my rear tire and it was still on my rear drive side. I purchased my truck from this dealership and that isn't good customer service at all. I'm really disappointed with the service I got. I'm wondering how offer does this happen. But us asked me about doing a front end alignment. Would you have rotation and balance my tires then. 🤔. More
by BIGE229
Employees Worked With
Not sure
July 03, 2023
Very disappointed to spend over $200 on an oil change and find oil all over the hood and quarter panels of my truck. I will NEVER return to this shop. find oil all over the hood and quarter panels of my truck. I will NEVER return to this shop. More
by deserttaco
Employees Worked With
Tim - and he was good
October 29, 2022
Outstanding Customer Service! !! I have been a customer of Huntersville Ford for many years. I have purchased vehicles and have had my cars and trucks serviced by them and was trea !! I have been a customer of Huntersville Ford for many years. I have purchased vehicles and have had my cars and trucks serviced by them and was treated professionally and fairly on all occasions. This last occasion was different. I moved to Florida a few years ago but my daughter and son remained in the Charlotte area. On 10/10/22 my son had a severe suspension problem with his Ford Mustang and I was not able to be there to help him get back on the road. It looked like it was going to be an expensive repair that he was not able to afford it. I called and spoke to the owner Tracey Cowen and explained my concern that the car was not safe to drive and the estimate to repair was more than my nineteen-year-old son could afford to pay. Stacey was a lifesaver! He and his team prioritized the needed repairs and were able the get the most urgent repairs completed at a fair price. Stacey and his team went over and above my expectations. They treated us better than loyal customers. They treated us like family. I would highly recommend Huntersville Ford for their excellent service and the family values atmosphere they provide. At a time when it is hard to find honest dependable service... It was my great pleasure to see that Huntersville Ford puts the "Customer First" in customer service. Big Thank You to the best in the business! More
by tmccarthy07418
Employees Worked With
Tracey Cowen
October 27, 2022
Came in for a Service issue I wasnt able to deal with on my F150, Sydney and David once again took care of me quickly and professionally - always a pleasure and great experience, they went above and beyond my F150, Sydney and David once again took care of me quickly and professionally - always a pleasure and great experience, they went above and beyond - AGAIN! More
by Mike T.
Employees Worked With
David, Sydney
August 22, 2022
NOT THE SERVICE A CUSTOMER DESERVES. I called 2 weeks ago to set up a visit to repair my driver side door handle--getting out of car a month ago, the door handle (inside) cracked and br I called 2 weeks ago to set up a visit to repair my driver side door handle--getting out of car a month ago, the door handle (inside) cracked and broke, it lost tension, and it was obvious the handle needed to be replaced. The first appointment was today August 1. When I made my appointment I asked how long it would take to repair--1.5 hours was what I was told. I arrived today. I waited a few minutes at quicklane and then was told oh, you have to check in inside. Neither service person was at their desk. Another 5 minutes later a service advisor came and I told him about my appointment. He asked if I was leaving the car. I said no, I was told on the phone it would take 1.5 hours to repair. He said I'd have to leave the car ALL day, they might not even have the part, and first they'd have to diagnose the problem. WHAT?! I pondered my options and was told the DIAGNOSIS (of my known broken handle) was $160--ok I said how about you figure out what you have to do, and once we get that figured out, I can decide what I'll do ahead. I was trying to cut my losses for the time and scheduling I had already put into place to come get my handle fixed. While waiting, about 30 minutes I decided to google broken F150 (2011) handle. A minute later, putting in the model, I found the part for $50 online. Then I googled how to replace a door handle on an F150 (2011 type models). It became apparent to me, everything I was being told was ridiculous. Diagnosis? I didn't tell you my car was making a funny noise; I told you the handle broke on the inside, the plastic piece cracked there is no diagnosis. It needs a new handle. So I went back to the advisor and said hey, I'm not comfortable staying here, what I was told on the phone is not what is happening--I want to take my vehicle and leave. Wait, wait, the tech is almost done, yeah he says your handle is broken. And we do have the part in stock ($115). How much to repair it? $600. WHAT? I'm not an auto mechanic, but I do have 25 years of schooling and training, the video I just watched, MAX, it shouldn't take over 1.5 hours to repair (what I was told when I called to make the appointment. What's the breakdown of $600--never fully got the answer, $115 for the part, tax, shop fees, labor.... Sorry, I'm taking my car. One of the managers, who was present for a lot of this discussion then said what do you think would be a fair price--I said my local guy I'm sure could do the whole thing for the most $300. Somehow, the manager, then said there was some kind of mistake on their estimate, they could do it for $361 (labor $246, part $115, + tax it was $391.12; it took another hour+ from that point, so my 1.5 hour quoted time was now 2.5 hours. So what went wrong? EVERYTHING. 1. customer asks how long it would take to fix handle, told 1.5 hours when scheduling; stick to what you tell the customer on the phone. 2. Don't tell someone with a broken handle you have to diagnose it for $160 3. Don't tell someone they have to leave their car all day to fix a handle which takes max 1.5 hours. 4. Be sure your phone people and service people are all on the same wave............even proposing to me (as the service counselor) that the obviously cracked handle needed to be diagnosed, this is how we do it here.......all ridiculous. Manager told me this is how the techs get paid........really, they get paid and you charge me $160 to tell me what I told you, that my handle is broken. 5. Don't lie to me and tell me that the door panel had to be taken off to diagnose the problem----later they told me the tech said he didn't take the panel off to see the broken handle. Of course, I told you it was broken. 6. Don't tell the customer the cost is $600, not even have a breakdown, then ask them to tell you what they think is fair, and then change the cost to roughly 1/2 the price you first quoted them. Very poor job today. More
by wolfeskin
Employees Worked With
Khai Nguyen, service manager of some type too
