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Huntersville Ford

Huntersville, NC

4.7
859 Reviews

13825 Statesville Road

Huntersville, NC

28078

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Showing 859 reviews

October 31, 2016

Poor customer relations. I took my 2014 Ford F150 in for an engine issue. The problem was diagnosed in about 2 days. This is where the story took a turn south. The dealersh More

by Black F150
Customer Service
Recommend Dealer
No
Employees Worked With
John Phillips
Nov 02, 2016 -

Huntersville Ford responded

We are sorry that you feel like there was a lack of communication between you and our dealership. However, our General Manager and Parts and Service Director have both tried reaching out to you several times regarding this matter without success. In regards to your review there are a few things that we would like to go over. During the shipment of the new 3.5 Eco Boost truck UPS had to send a specialty truck to pick this engine up. This took an extra five days just to have the engine shipped, which was nothing that we had control over. In order to try to provide the highest customer satisfaction we also offered you a rental so this situation would have a minimal impact on your daily routine. If you have any further questions regarding this situation, please feel free to let us know.

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Nov 02, 2016 -

Black F150 responded

I have a problem with the response from Huntersville Ford regarding that the General Manager and Parts and Service Director have tried to contact me several times. I left me cell phone number on each message left and have to this point not received any calls or voice mails from either of them. Please make sure that you have all of the facts correct before you post something that is not correct.

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September 18, 2016

15k mike service Troy and the guys at Huntersville Ford Service Center took care of me as they pushed me through as fast as possible on a busy day! More

by Dude1340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy
August 26, 2016

First Service on 2016 Ford Focus I was happy with the service I got. While the new service rep didn't seem to notice I'd been a customer for 9 1/2 years, he was courteous and attentiv More

by mark1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Reuther
August 24, 2016

Ford corporate refused to help, Huntersville Ford stepped up Troy and the service team are amazing. Ford corporate refused to fix a body issue on my Explorer, citing not a manufacturing flaw ( it is). Huntersvi More

by Karanasaur
Recommend Dealer
Yes
Employees Worked With
Troy
August 20, 2016

Service Department No appointment needed for oil change. Timmy was very professional and friendly. I had an oil change for new 2015 King Ranch. Our truck was also was More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timmy
August 18, 2016

New car brought in for oil change and tire rotation No appointment need for oil change and tire rotation. They have an express lane with extremely friendly staff. They have a beautiful waiting room wi More

by California transplant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Reuther
August 14, 2016

Two Thumbs Up Didn't have an appointment minimum waiting time for vehicle to be serviced. Service rep Timmy was friendly and detailed in explaining the service that More

by Paul 150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timmy, Katelyn
August 13, 2016

Excellent service and care This is the only place I take my vehicle to be serviced! I trust Cliff Broderick and who he chooses the mechanic to service my vehicle. More

by Ames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Broderick
August 13, 2016

They called the cops on me! The $1000 Price Match Guarantee is a farce. This is the first time I've been mistreated by Ford after 18years of Ford ownership (my entire adult life) More

by deegee1
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremie Matheney, Bob Savoie
August 04, 2016

Service Continuous, excellent service, friendly, knowledgeable staff. I continue to recommend Huntersville Ford to friends for servicing of their vehicles as More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Parks, Lucas Bassinger
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