Hunter Volvo Cars
Fletcher, NC
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As an Asheville Realtor, I wanted to be treated as I treat clients. Kevin was the guy. He informed with kindness, answering my questions even answering some of the same questions for my husband by phone treat clients. Kevin was the guy. He informed with kindness, answering my questions even answering some of the same questions for my husband by phone, as he was working out of town. Respectfully giving us facts and allowing us to evaluate and make choices to accommodate the needs for our business & our family. It was a late evening and he never made me feel my questions weren't important. He wasn't pushy or impatience. In fact My Dad is going in to talk to him about another purchase for my mom because of the manner in which he dealt with my purchase. More
I brought my 2004 s60 in for service and the staff were helpful and courteous. I was especially impressed with Josh Outman, who talked me through all of the repairs on the phone and had good explanations o helpful and courteous. I was especially impressed with Josh Outman, who talked me through all of the repairs on the phone and had good explanations of why using certified Volvo parts was important. From the moment I drove into the bay to the moment I checked out everyone I interacted with was helpful. Also of help that day were Kathy Lee and Debbie Smith, who gave me a ride to my work after I dropped my car off. Great work. I will return to this dealer for future service. More
Debbie Smith and Cathy Lee have provided to me an excellent level of customer service. Their level of diligence and service are what have kept me being a Volvo customer. Specifically, Debbie took excellent level of customer service. Their level of diligence and service are what have kept me being a Volvo customer. Specifically, Debbie took the responsibility of correcting an error that was directly due to another individual in the service department. Debbie recognized and took care of the problem efficiently and promptly, and she also followed up to be sure that I was satisfied with the outcome. Cathy is always friendly and consistently helpful. She never hesitates to ask how she can help; she always remembers my name; and she is always friendly. More
RUDE! Was close to closing a deal on a new Volvo when my wife asked the salesman (Kevin) if he could look and see if there was another one in a different color available. His comeback was the salesman typi wife asked the salesman (Kevin) if he could look and see if there was another one in a different color available. His comeback was the salesman typical...."Well if I look and find one, are you going to give me a deposit on it." My wife said no and then he said....... "Well then why should I look!" I told him not to bother himself and followed my wife as we walked out the door! We are going to another dealer to buy my wife's 50th BD Present! More
I had an idea of the car I was looking for and and what I wanted to spend, so decided to look online. I heard about someone buying a car over the internet and wanted to give it a try for myself. The intern wanted to spend, so decided to look online. I heard about someone buying a car over the internet and wanted to give it a try for myself. The internet department made the process very easy and it was a great deal! More
This was quick and painless trip unlike the other dealership experiences I generally have. Gary actually chatted for a while and helped me pass the time for a bit. I was getting something corrected t dealership experiences I generally have. Gary actually chatted for a while and helped me pass the time for a bit. I was getting something corrected that a dealership in Charlotte had not gotten right so it's nice to see the problem finally fixed. Thanks guys. More
Hunter Asheville sponsored our Spring Adoption Event at Petsmart which enabled us to hold this life saving event and find homes for over 100 homeless dogs/cats in our community. All the staff at Hunter, es Petsmart which enabled us to hold this life saving event and find homes for over 100 homeless dogs/cats in our community. All the staff at Hunter, especially Tom, were so friendly and eager to help us. It is wonderful that this dealership wants to give back to the community by participating in such an event and by acknowledging that the pet homelessness population in our area is a significant problem. When I am ready to buy my next car, I will surely go to Hunger Automotive Group and will recommend my friends, families and adopters do the same. More