Hunter Dodge Chrysler Jeep Ram
Lancaster, CA
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Customer Service Sucks!!!! We desperately need another Dodge Dealer in the A.V!!!! I guess you have to know somebody that knows somebody in order to get great service. Hunter Do We desperately need another Dodge Dealer in the A.V!!!! I guess you have to know somebody that knows somebody in order to get great service. Hunter Dodge service center customer service SUCKS!!! I took my 2016 Jeep (brand new) to be serviced because my Transmission was slipping and the ERROR message read "SERVICE TRANSMISSION" They told me it wouldn't take three weeks before they could even look at my car, but only if they are able to honor my contract (MOPAR) so they are unable to give me a loaner or a rental. Weeks later my car had to be towed to Hunter Dodge and I had to deal with MOPAR directly so they can take care of everything because I still couldn't get any help. When I picked my car up it had 150+ miles extra on it , it was very dirty and my gas tank was empty. I didn't want to give any stars!!! More
Poor Service after sale. To make an appointment for service on a 2016 Ram 1500 bought from this dealership I was told I could leave my truck for 4 weeks or make an appointment To make an appointment for service on a 2016 Ram 1500 bought from this dealership I was told I could leave my truck for 4 weeks or make an appointment in 7 weeks. This was just to verify the two manufacturer defects. The general sales manager, Gustavo Briones, offered NO HELP. One of the two brothers that own the dealership, Tim I believe, pushed me off to Gustavo who rudely stated they were booked up. This dealership was very nice and professional until they got my money then I got the go to xxxx attitude. Dodge Customer Service is a joke. Their Rep is powerless to do anything but suggest the customer try to get better service from another dealership. DON'T BUY ANY VEHICLE FROM HUNTER DODGE. More
SERVICE SUCKS - BUYING IS EASY BUT GETTING SERVICED IS NOT SERVICE SUCKS 3HRS WAIT for an oil change 3 DAYS WAIT for a tire and tire rim replacement APPT with 'specialist' then 5.5 HRS WAIT for a headlamp t SERVICE SUCKS 3HRS WAIT for an oil change 3 DAYS WAIT for a tire and tire rim replacement APPT with 'specialist' then 5.5 HRS WAIT for a headlamp to be replaced... ....AND 'specialist' doesn't even mention if one headlamp goes out the other will go out soon too More
Unacceptable! I made an appointment to buy a car and the sales person called in and did not show up. For us to make a special trip to the dealership at a predetermi I made an appointment to buy a car and the sales person called in and did not show up. For us to make a special trip to the dealership at a predetermined time on a Sunday and have the salesman not even show up and call on the phone is infuriating. The unprofessional behavior with this dealership is Unacceptable . I will NEVER do business with these guys. It is too bad because we really like the product but will not buy one because of our local dealership. I have read on the internet that there are a lot of other folks out there with the same concerns.The Dodge dealerships have been rated as the worst. Too bad.... More
Very nice sales person...But poor manager I went to buy a 2500 had cash and a trade in. The sales manager drove my F250 and then offer me half of the blue book trade in value! I have a great I went to buy a 2500 had cash and a trade in. The sales manager drove my F250 and then offer me half of the blue book trade in value! I have a great credit score. I was bringing cash to the table and had a good condition trade in. The manager was VERY dismissive and rude. Avoid this dealer ship at all cost. I went to another deal and found a better price on the same truck. They also were not unprofessional. Not worth the time here. More
Brian did an outstanding job......it was a pleasure doing business with him........He answered all of our questions ...everyone at Hunter dodge was great.........I would recommend Hunter Dodge to my f doing business with him........He answered all of our questions ...everyone at Hunter dodge was great.........I would recommend Hunter Dodge to my friends More
Wanted to buy a new Jeep Wrangler. Hooked up with Ulises, from Internet sales (the easiest way to shop!). He got down to work and found my Jeep in the price range I wanted and to top it off, he got me a bett from Internet sales (the easiest way to shop!). He got down to work and found my Jeep in the price range I wanted and to top it off, he got me a better interest rate than my Credit Union! Ulises was not pushy and would answer my emails very quickly. In person he was a gentleman and friendly. Had my Jeep cleaned up and with a full tank of gas! I will buy from him again within the next 12 months. Their parts department was great and helpful. The guy working there was friendly and did not seem put out by all my questions. Hunter Dodge has my business from now on! George M. More
Brian Helble was very professional, curteous and friendly. He was very helpful over the phone and with Brian's help we knew exactly what we were looking to purchase when we arrived. I would highly r friendly. He was very helpful over the phone and with Brian's help we knew exactly what we were looking to purchase when we arrived. I would highly recommend him to my family and friends and I would rate Brian and Hunter an A+. More
My car buying experience with Brian and this dealership was the best I have had to date. Brian was lightning fast in email responses while I was searching for a very specific vehicle. When I got to the d was the best I have had to date. Brian was lightning fast in email responses while I was searching for a very specific vehicle. When I got to the dealership there were no shananigans, no haggling, no stress. Brian was forthright, courteous, and provided the information I requested without taking the whole day to do it. I drove away in my new Jeep a very happy customer. Thank you Brian, and finance manager John. More
I would recommend Hunter Dodge to anyone looking for a new Dodge vehicle. We drove from Huntington Beach to Lancaster because Hunter Dodge had the best inventory. We bought the vehicle at Hunter Dodge t new Dodge vehicle. We drove from Huntington Beach to Lancaster because Hunter Dodge had the best inventory. We bought the vehicle at Hunter Dodge though because of the salesperson, Brian Helble. No pressure, gave us all the time we needed, then provided the best price! Search their website, one of the easiest to use. Gregg DeLong More