Hughes Honda - Service Center

Stan is a very pleasant person to work with. Feel he takes personnel interest in making sure you get the issues you have fixed. And when promised. takes personnel interest in making sure you get the issues you have fixed. And when promised. More

Was not pleased on last visit. Ref my 2010 Insight. Prev visit for service w/20K miles on car recd "all green" which (on paper) included tire rotation. 5K miles later told front tires very worn..told b Prev visit for service w/20K miles on car recd "all green" which (on paper) included tire rotation. 5K miles later told front tires very worn..told by svc mgr must be something I hit or didn't put enough air in tires or out of alignment..although when light come on take to Honda for air (thanks for that)..told I could get a "deal" on tires if needed..alignment machine broken so told to call back in 3 weeks...came back...alignment fine so why are tires so bad? Svc mgr on phone when I returned; saw me...I stood back so not to bother, waited about 10 min..went to showroom to walk around; checked back, he was talking to a man...again stood back to wait my turn...briefly talked to svc rep (all this within about 6 feet of counter)...svc mgr then got up with no eye contact and left area. Then asked svc rep about "deal" for tires...best thing was that tires were now on sale...however, sale price on Dunlop was $60 more than other stores in town and not even on sale! Not sure if true, but was told that Honda probably got deal from tire company and initial tires not as good....seems reasonable since how can tire w/25K miles be so worn? I am in contact w/another company to purchase Yokahoma? tires...am usually happy with your service...note that I also purchased a 2011 CRV from Hughes. Hopefully, this is isolated incident. Mischa McNease More

Service Rep Mike Benboe is a great asset to your business. Customer Service was friendly and helpful. Also, Mike lined up service manager to test drive car with me to determine source of problem, w business. Customer Service was friendly and helpful. Also, Mike lined up service manager to test drive car with me to determine source of problem, which was wonderful. Great guys! More

Mike is very Customer friendly and very professional. I look forward to my next service. The service hours are in line with my work schedule which makes my appts easy to schedule. look forward to my next service. The service hours are in line with my work schedule which makes my appts easy to schedule. More

I have little free time for service appointments. Stan is always courteous and accommodating. He is an asset to your company. I have purchased several Hondas from you; your service department is one of the always courteous and accommodating. He is an asset to your company. I have purchased several Hondas from you; your service department is one of the reasons. More

I had a recall on my car and was given an appointment right away. They set me up on my time and had me in and out in a very timely manner. right away. They set me up on my time and had me in and out in a very timely manner. More

I was most impressed with Mr. Mike Benboe Customer Service. He was helpful, unserstanding and knowledgeable. I felt confident in him and find nothing to complain about. The coffee is betterrt thsn Service. He was helpful, unserstanding and knowledgeable. I felt confident in him and find nothing to complain about. The coffee is betterrt thsn McDonald's. Thank you for excellent customer service. More

Took my car in for a software update. I own a 2005 Honda Civic Hybrid and it was experiencing problems dealing with the ECM. I was originally told that the work would take at least half of the day, but I re Civic Hybrid and it was experiencing problems dealing with the ECM. I was originally told that the work would take at least half of the day, but I received a call much earlier than expected. The gentleman that I worked with was very courteous and I was pleased with having my car back so quickly. I've never had a problem with this dealership keeping my car for longer than they originally quoted me. More

Was notified by Honda that I needed a software update, I made an appointment and at the time was told it could take up to 4 hours. When I arrived for my appointment, Frank B. told me that he would get me an made an appointment and at the time was told it could take up to 4 hours. When I arrived for my appointment, Frank B. told me that he would get me and out as quick as possible. I was prepared for 2 hours but I was out in 45 minutes I was extremely surprised. Thank you More

Frank was very informative and I felt like he was being truthful with me about my car being serviced. Thanks for the great customer service and for making me feel comfortable. Great job Frank! truthful with me about my car being serviced. Thanks for the great customer service and for making me feel comfortable. Great job Frank! More