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Hughes Honda - Service Center

Warner Robins, GA

4.5
478 Reviews

478 Reviews of Hughes Honda - Service Center

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July 01, 2023

Dealership didn't make me aware that the last time I was there I had used my last tire rotation and oil change from my Maintenance Plan. Instead I schedule service online and arrive and have to pay out of p More

by crystalhillman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hughes Honda Service
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Hughes Honda responded

Thank you for the review, Crystal. We sincerely apologize for any frustration or inconvenience caused by this experience and will make sure we address your feedback with our team. If you'd like to share anything further about your visit, please feel free to contact me directly at your earliest convenience. Respectfully, Lauretta Smith - Service Manager - 478.923.3500

June 01, 2023

They tell you what needs done and cost and finish in a timely manner. Friendly and courteous service. Knowledgeable. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
KD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Hughes Honda responded

We are pleased to hear the team made this a positive service visit! Thank you for coming to Hughes Honda!

May 19, 2023

My experience today was ok, but it took a long time to get my oil changed and a tire patched! I was there for more than 2.5 hrs! Also, the girl i dealt with was not the friendliest i’ve ever encountered! More

by Crlmcall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KD Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Hughes Honda responded

Thank you for your honest review. We apologize for not meeting your expectations and if you wish to discuss this visit further, feel free to reach out. Thank you, Lauretta Smith - Service Manager - 478.923.3500

April 07, 2023

Always very pleased with Hughes Honda service department. Representatives are very nice and easy to work with. More

by BBeckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Roberts
Apr 13, 2023 -

Hughes Honda responded

Thanks for the five stars! We're glad to hear that your visit with us here at Hughes Honda was such a positive one. We hope to see you back!

March 01, 2023

Very respectful of your time and what you say you want/need. Everyone is friendly and helpful -- I never feel like I'm paying too much or getting tricked. Service is excellent and you absolutely ca More

by SraM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Collins
Mar 03, 2023 -

Hughes Honda responded

Thank you for sharing your 5 stars! We're so happy that you can trust our team with all of your service needs! We look forward to seeing you next time at Hughes Honda!

December 15, 2022

Service was not good. Scheduled a 1:00 appointment and it took nearly three hours. Not respectful of my time. More

by Odelbodilly64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Hughes Honda responded

Thank you for sharing your experience. We sincerely apologize for the long wait during your visit and hope you'll consider giving us the opportunity to provide you with a more efficient experience next time. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Lauretta Smith - Service Manager - 478.923.3500

November 05, 2022

They are always prompt and polite. Waiting area is sufficient but I’d like some more benches outside due to the pandemic. More

by Donna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Hughes Honda responded

Thank you for the review and feedback, Donna. We hope you'll be visiting our Hughes Honda team again in the future!

October 31, 2022

Great customer service that takes pride in the care of their customers. They always make sure that everyone is satisfied with the service during and after the service of their vehicles. More

by monicakendrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawkins, Brent
Nov 01, 2022 -

Hughes Honda responded

We appreciate you taking the time to leave us such a wonderful review, Monica! We look forward to seeing you again at Hughes Honda! Thank you!

October 26, 2022

great, great, great, gtreat, great, great, great, great, great, great, great, great, great, great, great, great, More

by fredandsara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not know, a nice young lady
Oct 26, 2022 -

fredandsara responded

Great service

Oct 27, 2022 -

Hughes Honda responded

Thank you for taking the time to leave us a review! We hope to see you again next time here at Hughes Honda!

September 23, 2022

I would like to say that I will recommend anybody to Hughes Honda..Hughes Honda is the place where anyone would love to go to purchase a vehicle.. More

by LatashaTaylor2349
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Pippin
Sep 26, 2022 -

Hughes Honda responded

Your recommendation and rating mean so much to us, Latasha! We hope you continue to be impressed with your experiences here and look forward to more five-star visits in the future! Thank you! - Your friends at Hughes Honda

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