Hughes Honda - Service Center

A good price a great dealership and staff What more do you want from a dealer than honest people and good prices? Ask for Kyle for a car and Loretta for service and Mike the manager! A worry f What more do you want from a dealer than honest people and good prices? Ask for Kyle for a car and Loretta for service and Mike the manager! A worry free experience from start to finish! More

No charge req servs- recalls/ multi-point inspection visit I visited dealership recently to have ALL "no charge" required services-recalls and the multi-point inspection completed. I scheduled this service bec I visited dealership recently to have ALL "no charge" required services-recalls and the multi-point inspection completed. I scheduled this service because I wanted to see if having this done would bring forth the problem with the slight hesitation during acceleration while driving. I scheduled the service online with little to no problem. While scheduling the service, I thought of the quality of service I would get so close to closing on a saturday. I DID NOT mention the hesitation problem because of past experiences dealing with automotive service shops and learning from mistakes. With that being said, the little problem with scheduling service online was having to call to verify if my 2pm appointment was accepted because the website refreshed before I received confirmation of service. When calling, to confirm appointment the service representative who answered the phone at the time advised me that the appointment did show up in their computer however, they don't schedule any services so close to closing and she advised me to hold while she checked to see if it was ok. When she returned to phone, she advised that all was OK just be sure to be there at 2pm. All went well from that point until the end of service that day. I really appreciated Laureate S. GREAT customer service....greatly appreciated. I received my service receipt showing 4 services completed: #1 replaced passenger airbag inflator, #2 multi-point inspection, #3 replaced SRS unit and #4 replaced wiper insert...(requested this in person at dealership). After my visit, my multi-point inspection only listed that my battery terminals/ cables/ mounting's may require future attention; everything else checked ok at this time. Later after leaving dealership, I still had the slight hesitation at acceleration so I decided to visit the site today to possibly schedule something to check my battery performance and maybe another service. I logged in to my Honda service account and noted that I still have 3 required services that need to be completed that I had previously checked to have done on my last visit. I then reviewed my receipt and compared it to the required services and noted that they did not complete some of the services I had checked for them to do. In all, this is the reason behind my ratings. As far as me wondering if I would receive the same quality of service scheduling my appointment at the opening of business versus last appointment before close of business; I would have to say there is definitely a difference in the service. Why didn't I receive all the services I had originally checked to have completed? More

Delivered and picked up in a timely manner. Courteous driver Brake job seemed a little pricy. The battery was also expensive in my 2007 FIT the battery was replaced for free. I am willing to pay a bit more for Brake job seemed a little pricy. The battery was also expensive in my 2007 FIT the battery was replaced for free. I am willing to pay a bit more for Honda service but there is a limit. More

I love Hughes Honda! I've been into the dealership for service on two different problems this week--once for a nail in my tire and once for a dead battery. FANTASTIC EXPER I've been into the dealership for service on two different problems this week--once for a nail in my tire and once for a dead battery. FANTASTIC EXPERIENCES on both issues! When I talked with Robert Christian about the strange noise my car was making when I tried to start it, he assured me that Hughes Honda would find a way to help me. Then he even the house while a neighbor was bumping me off just to make sure everything was OK. When I arrived at the dealership, obviously relieved, he took charge in a professional manner and the. Sent me on my way after the battery had been replaced. When I mentioned needing a new battery for the remote, he again solved my problem, took the remote, and brought it back with he. Artery already installed--I had to do absolutely nothing! WHAT CUSTOMER SATISFACTION!!! Oh, and I'd like to add that while I was there, another lady came in with a packaged battery for her remote and said she didn't know how to open the compartment. Crystal, who also works in the service department, showed her exactly how to open the remote and the. replaced the battery for her, the lady hadn't even purchased it at Hughes Honda. This dealership obviously makes customer satisfaction a high priority. I can't enough positive about Robert, Crystal, and the rest of the team. More

Great customer service Exceptional customer service. Service was quick and fast and I didn't have assn appointment. Thank you so much for the excellent customer service! I Exceptional customer service. Service was quick and fast and I didn't have assn appointment. Thank you so much for the excellent customer service! I will be returning More

Product and a prayer I came in to purchase some touch-up paint. I left with my paint and a prayer. The man that helped me was very nice. Thank You ! I came in to purchase some touch-up paint. I left with my paint and a prayer. The man that helped me was very nice. Thank You ! More

Exceptional Customer service Very friendly, and courteous. I was checked in right away, my vehicle was ready very quickly. She explained everything to me what was done, was needed Very friendly, and courteous. I was checked in right away, my vehicle was ready very quickly. She explained everything to me what was done, was needed. I had forgot one fix I wanted done my car she had done very quickly. I would recommend her to everyone. Hughes Honda has an Exceptional employee. More

Good experience Hughes Honda is very customer service oriented. I had a great experience with every employee I interacted with. Both Mike and Crystal were very helpfu Hughes Honda is very customer service oriented. I had a great experience with every employee I interacted with. Both Mike and Crystal were very helpful. More

Service I had great customer service and also the service on my vehicle was done in a timely manner. I would recommend anyone to Hughes Honda Kyle sold me m I had great customer service and also the service on my vehicle was done in a timely manner. I would recommend anyone to Hughes Honda Kyle sold me my car and gave me customer service. More

Periodic maintence items as related to mileage The service department had previously described upcoming requirements on a past visit. We arrived early and the car was taken to the service bay immed The service department had previously described upcoming requirements on a past visit. We arrived early and the car was taken to the service bay immediately. Required services were discussed, time to make repairs estimated. Mike in the Service department updated us periodically. The vehicle was ready right on time. Estimated cost of repairs actually less than quoted due to the type of SUV we have. More