Hughes Honda - Service Center

20K mile maintenance This was a routine maintence appointment for my CRV. I purchased the maintenance plan at the time I bought the car, and I think it is a great deal!! This was a routine maintence appointment for my CRV. I purchased the maintenance plan at the time I bought the car, and I think it is a great deal!! The service representatives are wonderful, the waiting area is very nice, and the results of the assessment and maintenance checklist were very accurate. I am beyond pleased with Hughes Honda's Service Department at every appointment. More

Outstanding Service with friendly people , from Michael at the service desk to the mechanic who worked on my car (forgot his name). Also talked with a sale person, Kyle, who was very nice an , from Michael at the service desk to the mechanic who worked on my car (forgot his name). Also talked with a sale person, Kyle, who was very nice and friendly. Everyone I worked or talk to was outstanding. More

Great customer service Crystal Darden was very professional and friendly . She always lets me know just what I need . She is an excellent customer service person. She alw Crystal Darden was very professional and friendly . She always lets me know just what I need . She is an excellent customer service person. She always calls me by name and since she knows I'm a caregiver with not much time, she sees to it that I get out as fast as possible . She Always has a great attitude and always has a smile for you. She's a five star employee!!!!! More

Expert service and experience Needed a prompt appt. for the replacement of the starter in my wife's Accord. Lauretta took care of me and the mechanic was excellent in the repair. W Needed a prompt appt. for the replacement of the starter in my wife's Accord. Lauretta took care of me and the mechanic was excellent in the repair. Worked with my warranty company to help with the overall cost and wanted a genuine Honda replacement starter with a warranty which I got. By the way, I made my appt on the website and Lauretta had all the info when I arrived and was very efficient. More

Excellent service! I always receive excellent service on my Honda Accord. Service desk workers are courteous and efficient. They listen as I explain my service needs and I always receive excellent service on my Honda Accord. Service desk workers are courteous and efficient. They listen as I explain my service needs and they clearly report back on results and inform me of any additional service or repair needed. Service performed keeps my car in excellent condition. More

Service Center Once again it was time to have our 2016 Honda Accord serviced. It was time for an oil change and we typically have our tires rotated at the same time. Once again it was time to have our 2016 Honda Accord serviced. It was time for an oil change and we typically have our tires rotated at the same time. Driving the Accord the other day I noticed that when braking the steering wheel would shimmy. When I arrived at the dealership and I explained this action the very friendly Service Associate Lauretta told me that instead of paying for an alignment which may or may not be the problem I had the option to pay a small dollar amount to diagnose the problem and if indeed did require an alignment that the fee charged would be directly reduced from the total cost of an alignment. As in the past I found Hughes Honda to be very friendly, polite and informative. More

Service due to mileage I have experienced great customer service which is extremely important to me. The service personnel are very knowledgeable and appear to be focus on I have experienced great customer service which is extremely important to me. The service personnel are very knowledgeable and appear to be focus on service to the customer. More

They fit me in last minute I live in Macon, although I spend time in Warner Robins for work. When the engine light on my car went on unexpectedly, and I couldn't get into the Ma I live in Macon, although I spend time in Warner Robins for work. When the engine light on my car went on unexpectedly, and I couldn't get into the Macon dealer where I usually go for several days, the Warner Robins folks could fit me in when I was going to be nearby that day. When I got there, the check in was quick and clear, they kept me up to date on what was going on, and I was out in about an hour with a new sensor of some sort. I don't remember the service lady's name for sure (I think it was Crystal), but she was really nice and easy to work with. More

A good price a great dealership and staff What more do you want from a dealer than honest people and good prices? Ask for Kyle for a car and Loretta for service and Mike the manager! A worry f What more do you want from a dealer than honest people and good prices? Ask for Kyle for a car and Loretta for service and Mike the manager! A worry free experience from start to finish! More

No charge req servs- recalls/ multi-point inspection visit I visited dealership recently to have ALL "no charge" required services-recalls and the multi-point inspection completed. I scheduled this service bec I visited dealership recently to have ALL "no charge" required services-recalls and the multi-point inspection completed. I scheduled this service because I wanted to see if having this done would bring forth the problem with the slight hesitation during acceleration while driving. I scheduled the service online with little to no problem. While scheduling the service, I thought of the quality of service I would get so close to closing on a saturday. I DID NOT mention the hesitation problem because of past experiences dealing with automotive service shops and learning from mistakes. With that being said, the little problem with scheduling service online was having to call to verify if my 2pm appointment was accepted because the website refreshed before I received confirmation of service. When calling, to confirm appointment the service representative who answered the phone at the time advised me that the appointment did show up in their computer however, they don't schedule any services so close to closing and she advised me to hold while she checked to see if it was ok. When she returned to phone, she advised that all was OK just be sure to be there at 2pm. All went well from that point until the end of service that day. I really appreciated Laureate S. GREAT customer service....greatly appreciated. I received my service receipt showing 4 services completed: #1 replaced passenger airbag inflator, #2 multi-point inspection, #3 replaced SRS unit and #4 replaced wiper insert...(requested this in person at dealership). After my visit, my multi-point inspection only listed that my battery terminals/ cables/ mounting's may require future attention; everything else checked ok at this time. Later after leaving dealership, I still had the slight hesitation at acceleration so I decided to visit the site today to possibly schedule something to check my battery performance and maybe another service. I logged in to my Honda service account and noted that I still have 3 required services that need to be completed that I had previously checked to have done on my last visit. I then reviewed my receipt and compared it to the required services and noted that they did not complete some of the services I had checked for them to do. In all, this is the reason behind my ratings. As far as me wondering if I would receive the same quality of service scheduling my appointment at the opening of business versus last appointment before close of business; I would have to say there is definitely a difference in the service. Why didn't I receive all the services I had originally checked to have completed? More