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Hughes Honda - Service Center

Warner Robins, GA

4.5
478 Reviews

478 Reviews of Hughes Honda - Service Center

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November 18, 2023

Always helpful, always courteous, & always efficient. We’ve bought Hondas for over 30 years for a reason. More

by Jay N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly, A.C.Srour
Nov 20, 2023 -

Hughes Honda responded

Jay, it's great to know that our team at Hughes Honda has been able to provide you with the helpful and efficient service you deserve. Here's to many more years of happy driving in your Honda vehicles!

October 26, 2023

I bought what I was told was a BRAND NEW NEVER TOUCHED Honda Accord Touring. I purchased the 2021 vehicle on 7/26/2021. I just found out when my car broke that on 7/19/2021 (7 days before I purchased the More

by Prebecca899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hughes Honda Service
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Catey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lauretta Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Hawkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
KD Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Tyler
Nov 06, 2023 -

Hughes Honda responded

We're truly sorry to read about your experience and understand how this situation could lead you to feel misled. Transparency is key in our business, so it's concerning that you've been left with such an impression. We'd like the opportunity to look into this matter further for you and provide any necessary clarity or resolution. Please reach out at your earliest convenience so we can discuss what happened here directly. Thank you, Chuck Tyler - GM - 478.923.3500

October 17, 2023

I've been a customer of Hughes since 2007. They are extremely through in their inspections. I trust their judgment in any repair work needed. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauretta Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Hughes Honda responded

Hey William, we're grateful for your trust and loyalty to Hughes Honda since 2007! We always aim to provide thorough inspections and trustworthy service. Thanks for sharing your experience with us! We'll see you next time. Safe travels!

October 05, 2023

The service was very good, they even started the service 15 minutes before my appointment time. I waited for my car in the dealership and it took less than an hour to complete the job. Customer service fr More

by dynoden_14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauretta Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
KD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Hughes Honda responded

Thank you for the 5-star rating! We're glad to know that you had a great experience with our service department at Hughes Honda. We'll see you next time! Have a great ride!

August 28, 2023

Service and service crew are good and friendly. Facilty is clean ang nice very accom I dating More

by Consulta_noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauretta Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
KD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Hughes Honda responded

Consulta_noel - Your feedback is much appreciated! Thank you for supporting Hughes Honda.

August 24, 2023

The main problem is they always take longer than it should. They also hit you with a lot of expensive services you weren't expecting. More

by Nativeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Hughes Honda responded

We appreciate your feedback and understand that time is valuable. At Hughes Honda, we aim to provide thorough service which sometimes can take a bit longer than expected. We'll certainly work on improving our communication about potential services and costs moving forward!

August 05, 2023

I received very good service at Hughes Honda. They are friendly, helpful and reliable. I highly recommend this dealership. More

by scantrell48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Hughes Honda responded

We're delighted to know you had a great experience at Hughes Honda! Thanks for recommending us and we look forward to serving your automotive needs in the future.

July 28, 2023

Staff is friendly Express Services is convenient fast and thorough always puts my mind at ease knowing the quality of the work that's being done to my car there is top notch and being done right More

by kdzz1033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauretta Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
KD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Hughes Honda responded

Thank you for your continued trust in the Hughes Honda team! We appreciate your kind comments and look forward to serving you next time!

July 10, 2023

I am always extremely happy with the service I get at Hughes Honda. The service associates are always very cheerful, especially KD. More

by jenbaze007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Hughes Honda responded

Thank you for the positive review! We're thrilled that you had a great experience at Hughes Honda. Our team and KD are always here to provide friendly and excellent service. Drive safely, and we look forward to seeing you again!

July 06, 2023

The clerk was very busy and trying to multitask. The waiting area was hot and my car is old enough for a reasonable discount when it comes to an oil change. The oil change is very pricey More

by cblowery16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hughes Honda Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Hughes Honda responded

We appreciate you bringing these concerns to our attention and we'll make sure to address them with our team. If there's anything else we can do for you, please let us know. Thank you, Lauretta Smith - Service Manager - 478.923.3500