Huffines Kia McKinney

We just drove away in a Kia Optima SX and got a very, We just drove away in a Kia Optima SX and got a very, very nice deal. I called the main number for the dealership at 4PM asked for New Car Sales We just drove away in a Kia Optima SX and got a very, very nice deal. I called the main number for the dealership at 4PM asked for New Car Sales and Steve Robertson picked up the phone. Right away I could tell this was not a typical sales guy. There was no "i'm gonna take care of you..." scripted text. He just very sounded down to earth and very straight forward. The guy is a patient listener and forgiving negotiator. Super low pressure sale, not at all stressful. Did the whole deal in a couple of hours. I've never bought a car like that before. Steve is a great guy to deal with. I promise if you buy a car from him, you will be writing one of these afterwards. More

Stay away from this place. Shady business practices... Stay away from this place. Shady business practices... I live 35 miles from McKinney and own a Kia vehicle that is a few years old. A few days back Stay away from this place. Shady business practices... I live 35 miles from McKinney and own a Kia vehicle that is a few years old. A few days back I received a postal mail that was offering a trade-in offer on the latest model. The mail indicated manufacturer warranty of $7500 and dealer ship discount of $975. Wary of the gimmicks, I called up the dealership to confirm and the guy who picked the call- Rudy, acted as if he was on top of it and can work it out after looking into the car (I was also upfront that my car had hail damage). Just an hour later after reaching the dealership, i was shocked to see that he did not have any clue of the offer letters that were sent. He had to go check with the manager and when he came back, he told us that it was a mistake and they could only provide close to half of the discounts that were indicated in the mail letter!! He even made a photocopy of my mail letter!! Why make somebody drive 70 miles and waste everybody s time? Obviously the fine print had a clause about We reserve the right to modify this quote to correct arithmetic errors , that is the whole reason i called to check and why misguide? I dont think Huffines will ever get my business...and I recommend staying out from this place. More

Called ahead to set up an appointment to look at a used car for sale. Upon my arrival Ashley made us wait 5 minutes and she showed up and pawned us off on someone else. We then went to look at the car a car for sale. Upon my arrival Ashley made us wait 5 minutes and she showed up and pawned us off on someone else. We then went to look at the car and the A/C was broken. The salesman said they would fix it and we took the car on a test drive. It was too hot and we were both sweating and we returned to the dealership. They continued to yank me around on price and then tried to sell me the car as is and without fixing it. They referred numerous time to Mr. Huffines as "the old man". They said "the old man" would like to sell this car and that he comes in all the time. My advice is to stay away. I will never go to any Huffines dealerships if this is how they are all ran. Poor experience all around. More

We used the USAA car buying service, but still didn't expect it to be this easy! Ashley and I spoke over the phone ahead of time so she knew exactly what we were looking for. She also knew I had my autis expect it to be this easy! Ashley and I spoke over the phone ahead of time so she knew exactly what we were looking for. She also knew I had my autistic 5 year old son and 19 month old baby boy in tow. When we arrived, she and Taylor greeted our KIDS first and then us which made them feel very special. They brought us in and showed us an ACTUAL PLAY ROOM for the kids (stunned and impressed!) and Ashley and several of the sales staff even helped entertain and play with out kids while we settled the deals. In 4 hours we were able to trade in both our vehicles and purchase a molten red and an alien green Kia Soul so hubby and I could have matching cars with top notch safety ratings, great mileage and good cargo capacity at an awesome price. That's an average of just 2 hours per vehicle to get all that done! Everything was up front, and I never got the smarmy manipulative feeling I have had at other dealerships. I TRUSTED the sales team. It was as enjoyable as a buying a car (or 2!) could possibly be with tired, fussy kids underfoot, LOL! Thank you!! We will definitely be buying any future cars here. More

The treatment I received at Huffines Hyundai in McKinney was exceptional. Shane worked so hard to emphasize that he completely understood what I felt was important, and then also added additional informati was exceptional. Shane worked so hard to emphasize that he completely understood what I felt was important, and then also added additional information which made me want the car even more. Shane and the Sales Manager worked with me very hard in order to earn my business. After the sale, Shane continued to orient me to all the car features and taught me how to work different components. I greatly appreciated his lovely manners and caring attitude. I was ready to walk but his appeal to me to let Huffines earn my business made me take a second listen. More

Shane was excellent to work with. We negotiated everything over email. I really appreciate using email and not wasting my time sitting in your showroom. Shane explained all functionality of the n everything over email. I really appreciate using email and not wasting my time sitting in your showroom. Shane explained all functionality of the new vehicle. The entire purchase process took minutes, THANKS!!!! More

I purchased my second Kia Sedona at Huffines Kia McKinney. I had been using their service department for my 2007 Kia which I purchased in Oregon. Service is in my opinion the biggest and most infl McKinney. I had been using their service department for my 2007 Kia which I purchased in Oregon. Service is in my opinion the biggest and most influential part of a dealership and I have been very impressed with their service. Since I purchased my 2011 Kia Sedona, the service department has continued to be fantastic. I have been treated like a valued customer every time I have visited the dealership. I have purchased more than ten new vehicles over the years (I'm getting old) and this is the best dealership I have ever dealt with. Keep up the great work. More

I ended up at Huffines due to another dealership not taking the time to return my emails or calls on a car inquiry. The Huffines McKinney location had a car I was interested in and I decided to just "p taking the time to return my emails or calls on a car inquiry. The Huffines McKinney location had a car I was interested in and I decided to just "pop-in" and check it out. It was close to closing so I assumed I would either get blown off or dealt with quickly so they could shut down. Boy was I wrong - it didn't take long to be greeted by Steve Robertson in the parking lot and he could't have been nicer or more patient. This is my first Kia so I had a lot of questions about the car and the company. Steve answered them all and then offered a test drive knowing I was just "looking." At no point in our encounter did I get any classic slick "car guy" lines and Steve made it feel very personable. I told him exactly what I wanted, how I like to purchase, and what would make or break the deal. Steve went down my list one by one, we addressed each issue and 24hrs later we had a new car. The negotiations were very much a negotiation and at no point did it feel one sided. And to Huffines credit I never once got the entourage of Sales Managers coming through the office. I met with Steve and dealt with Steve to the final handshake. I appreciated the no-hassle approach and for also being treated like an educated buyer. Thanks again Steve - you will definitely be recommended! I would also like to thank the Huffines McKinney Kia dealership as well. We had to go back up a few times just to sum up some paperwork and take care of a little tweak to the car. I was up there several times when Steve was out and each person I dealt with was friendly, courteous and never once seemed bothered to have to deal with another Sales Reps customer. If you want a Kia - then go see Steve - you won't regret it!! More

I've bought and sold many cars from many dealers. This is the first time I had such a bad experience from a dealer/salesman. Reason No: 1: I returned the next day to report that the vehicles door are is the first time I had such a bad experience from a dealer/salesman. Reason No: 1: I returned the next day to report that the vehicles door are not locking when driving. Since I have kids, it's a safety issue. They don't want to fix the issue. When I told the sales man what if someone falls out while driving since the doors are not locked, he said we can't do anything when people want to suicide. After talking to him and the manager for several minutes to address the seriousness of the issue, they stood by their decision and told me to take it to the manufactures dealership to fix the issue. Sales man called me to come outside and talk, and as soon as I got outside away from the other customers, he started raising his voice and started talking nasty in front of my kids! 2 years old and 10 year old! Didn't want to make a scene in front of my kids so, I left. Made a complaint to the manager and he said he'll talk to him about it. I'm pretty sure he didn't. Issue with the car is still not fixed. Reason No: 2: They offered free Tomtom portable navigation that's worth $150.00 with the purchase of the vehicle. I forgot to asked them by the time I left since I spent several hours their for the process and the kids were tired and crying. I called the next day for the free navigation, and the salesman acted like he don't know anything about it. I printed out the ad and faxed it over and after several phone calls, he finally agreed to give me the GPS the next day. When I picked up, the box was so beat up and old and everything was open in the box. He said the service department opens the package to verify if the navigation is working prior to issue the customer. (Yeah right!). I got home and discovered it was a used navigation and the windshield mount had a hole in it like someone had it screwed in to the dashboard or something. I called him again and he said he'll give me another one. He says that's gonna be an open one too! Why advertise if they have no intention of giving good products to customer? By the way, when I checked the price of the GPS, it's not even worth $80.00 and the once they are giving to customers are probably returned product from major retailers! I would never deal with these people again and will never recommend anyone! More