Huffines Chrysler Jeep Dodge Ram Plano

The smoothest and most pleasant vehicle trade-in/purchase I’ve ever had. From sales, to finance, to service…all top notch. I highly recommend Huffines in Plano. I’ve ever had. From sales, to finance, to service…all top notch. I highly recommend Huffines in Plano. More

TRUST NO ONE URGENT MUST READ BEFORE BUYING AT HUFFINES OF PLANO CHRSYLER DODGE I am 54 years old, and I know a few things about the mechanical workings of a vehicle and the buying of one. I live in T OF PLANO CHRSYLER DODGE I am 54 years old, and I know a few things about the mechanical workings of a vehicle and the buying of one. I live in TX right now; however, I was traveling to AR at the time of sale of this Chevy High Country Silverado Truck. I thank God that I was traveling for work to AR had I not, I may have not caught all these problems with this vehicle as soon as I did. So, this is my warning to all when buying a vehicle from Huffines trust no one. However, I do have one saving grace and that was Rodney Hutchinson who was the only person that was working to get my truck taken care of and ensuring complete customer follow up and satisfaction. My other saving grace was the fact I bought a warranty of which I should have never had to use one day later after buying a pre-owned Chevy High Country Silverado with less than 60k miles from Huffines. The strange thing about all this, is that in conversation to Charles Hale in finance when they were closing out the sale side of this deal, I stated this to Charles: “God forbid if I drive off this parking lot and something happen” as Charles was quoting me my financing options, he stated a price without a Warranty. Wow and when something did happen, and I asked him “what would you all have done had I not brought the warranty?” Of which, I had to use one day after the purchase of my vehicle. I had just purchased from Huffines Dealership and amazingly he could not answer that. I do believe the owner has been in the practice of customer satisfaction for more than 95 years. Clearly Huffines has a proven practice of not jeopardizing their company’s brand as I believe some of the employees here at Huffines did. The warrant had not even been fully processed yet and Charles Haley who is in finance and Izzy his boss who likes to try to talk over people while trying to push the scenario of buying (as is) to avoid the fact that they sold me a vehicle of which they had failed to accept the responsibility of servicing properly for sale. They acted as if they were doing me a favor by talking to me and using my warranty of which I paid for on a vehicle that Huffines, a major dealership, should have caught the leaking AC and Water pump not working, 1st gear struggling or sticking in transmission causing delayed acceleration of which I also mention. Rear axle, shocks and suspension, fuel pump, fuel filter, exhaust, and catalytic converter all potential issues with this vehicle they sold me. Rodney has taken good care of a customer’s need for service and he has orchestrated all arrangements with Hailey of Crain Chevrolet in Little Rock AR. Yes, all these things will need to be checked out. I spent my first seven days in a rental while the AC and Water pump was fixed here in Little Rock of which my warranty paid for and because of my insisting on not paying for anything the finance department (Charles and Izzy) of Huffines did pay reluctantly, any additional services charges. This was only because of Rodney Hutchinson due diligence that this was able to happen. No one else would assist while others acted as if I had done something wrong, they didn’t know what was going on. Let me back up for a moment. I left Huffines in TX on Saturday night and got right on the road to Little Rock. On Sunday in Little Rock the AC was not working and the ticking noise of which I mention to Huffines before leaving late Saturday night before close. In Which, everyone assured me that a 27-point inspection was done. Also stating that they fully stand behind quality vehicles in celebration of this family-owned dealership, having a 100-year-old tradition of ensuring that customer satisfaction is top priority of which, I still believe is true about the owner and some of the employees especially Rodney. However, some employees of Huffines may think only certain customers deserve this manner of service. Crain Chevrolet of Little Rock apologized that I was sold such a beautiful vehicle that clearly should have been serviced prior to the sale. I know these items certainly should have been caught during a simple 27-point check or simply during a visual and diagnostic code read on the truck they sold me or maybe they did because these are also items that can be masked or maybe this truck was looked over by an employee who does not believe in the Huffines philosophy, ensuring only quality vehicles are sold and customer satisfaction is priority. Either way at this point I trust No ONE and all items must be thoroughly examined and fixed with an itemized checklist to be provided at no cost to me as Rodney has assured me would happen without my warranty being used on my behalf. Now I know some of you may say well why did you trust them? My answer is because they appeared to be so genuine and trusting from Rubean to Charles who assured me I was getting a great deal while looking me straight in the eyes and shaking my hand as men of integrity are supposed to conduct business as such. They made me want to trust them and for the first time I let down my guard when negotiating for this beautiful Huffines Chevy Truck of which I had been assured was a great deal! A Truck that I had been assured by Rubean and Charles had been fully checked out with a 27-point inspection and that Huffines has a 100-year tradition of standing behind their product and service. So yes, they got me. I was their fool. In all my years I have never felt so disrespected and duped. All because I choose to trust the people I was negotiating with. As Izzy reminded me of, (as is) and as it appears to me are not concerned with any problems that happens to a customer's auto once you purchase and drive it off their lot. Even if it is something they should have caught and fixed before ever selling to the public. This could and might be seen as fraudulently selling a product knowing you have not done your service duty prior to sale. Well, I will write another review once I visit Huffines again in the first week of June per my conversation with Rodney with the hope that they will do what is right and what I believe should have been done from the very beginning. Now I will have to travel back to TX but I will be transitioning to AR. I can say that Huffines has upheld their philosophy and their brand so far although it has cost me much frustration and made what I thought was a great buying experience into a nightmare. It has damaged my image of the dealership. However, we will see with the remaining items that must be looked at if this experience can be salvaged. I know in life these things can happen. We cannot always foresee everything, and I am willing to give positivity a chance as I hope that none of this was malicious or with the intent to move me alone with damaged product goods. Although forcing someone to use a warranty that had not even been processed yet is certainly questionable on a vehicle that clearly was not service properly and only one day off their lot. I will reserve my ratings until after our matter is concluded. Respectfully presented Emmett Washington More

BEWARE BEWARE BEWARE OF HUFFINES! !! LOW BALLERS AND LIARS! The experience with Huffines has been a horrific one for me. First, they sent me a way low-ball trade-in value that was ov !! LOW BALLERS AND LIARS! The experience with Huffines has been a horrific one for me. First, they sent me a way low-ball trade-in value that was over $10,000 below blue book value. When I called them out on it, the manager spoke with me and said they had made a mistake. Well, I took them at their word on that and continued, even though it was a red flag. My initial salesman was so demeaning and rude I had to request another one. I told them from the BEGINNING that I had an issue with my tag. From the first salesman to the manager, I told them of this right off. They checked everything and assured me it could be handled. That was a week before my going down there. Again, BEFORE I took the 4 hour round trip, I called and texted to make sure all was in order and a go. The manager assured me it was. I get there and the finance manager, Stewart (who was completely wonderful and professional) told me there was a problem and he hadn't been told of the issue before I came. This is unacceptable because I did my due diligence BEFORE I made the trip. Also, now my credit has been ran by them and has a hit on it for nothing. I made very sure the car and terms were what I wanted before I took a hit with an inquiry. I was led away by get them in the door tactics when they should have instead been making sure things "were a go" like they said. The tag issue is my fault, but them not making sure it was something that could be taken care of before I cam is their fault. From start to finish they have lied along the way. Today has been two days and not one soul from that business has called to try to make it right, offer me a way, or even pay for my gas that THEY wasted, not counting my time. And if the business gets on here and puts some lame PR about blah blah blah I will edit my post to include every screenshot of all conversations showing what I am talking about, including the low ball scam of an offer they attempted to make on my trade in. The manager even admitted to me on the phone that this was their mistake. This was a vehicle that I wanted to buy, this isn't a post of a passerby shopper, I fully wanted to purchase the vehicle. BEWARE of them, they will lie lie and lie some more just to get you into the door. Pay attention to the reviews, I did. Stewart and the gentleman who waited that night, I will be sending them a gift card to thank them for their time. I value their time more than this company valued mine. Again, they did not call to so much as apologize or try to make this situation right. BEWARE! More

After a nightmare experience at Carmax & Shottenkirk, I was about to give up on finding the Jeep I wanted locally. Then I tried one last-ditch effort and typed the Jeep I wanted into my phone and up popped was about to give up on finding the Jeep I wanted locally. Then I tried one last-ditch effort and typed the Jeep I wanted into my phone and up popped Huffines Plano with a Jeep better than the 2 previous dealers had... but for the same price. I made an appt with Malcome Johnson and that made all the difference. He had it waiting up front for me to test drive when I pulled up and I loved it! He even let me take it to my mechanic to look it over without batting an eyelash. He answered all my questions with zero pushy tactics and zero dealers hidden fees nonsense. I walked out with a fully detailed Jeep and he even added free floormats, filled the gas tank and delivered it to my home free of charge.. Since then I've contacted him a few times to ask about accessories and add-ons and his after-the-sale attitude was just as good as before the sale. Thanks Malcome for making my new Jeep Wrangler Unlimited purchase a dream! More

Ruben was great to work with. He answered all my questions and would respond almost immediately! questions and would respond almost immediately! More

My husband and I took our truck to get serviced and Mr. Romney was our guy to help us out. He went over and beyond his call of duty. He answered every question we had. He got back with us Immediately when Romney was our guy to help us out. He went over and beyond his call of duty. He answered every question we had. He got back with us Immediately when we called. Overall a great experience and plus we gained a friend. Thank you Mr. Romney More

Purchased my car there, called to schedule repair work on car, service guy basically told me they were busy and car would 6 days waiting. car, service guy basically told me they were busy and car would 6 days waiting. More

I recently had my car serviced with huffines in plano they did a great job fixing my car, they fixed my AC, I have a full maintenance package and it covered all charges minus the deductible, the warranty they did a great job fixing my car, they fixed my AC, I have a full maintenance package and it covered all charges minus the deductible, the warranty also covers car rental, they took me to Enterprise up the street, i ad the car for a few days and returned it on a full tank, i have the gas receipt to prove it, ENTRERPRISE OVER CHARGED MY CREDIT CARD FOR A GAS CHARGE, i called them twice and they haven't returned my call, i explained to both of the agents the car was returned on a full tank i have gas receipt from that morning, to prove it, and they haven't return the overcharge. DO NOT USE ENTERPRISE ON PLANO PARKWAY THEY STEAL YOUR MONEY!!!! More

Mr Huffines is not a man of integrity! They sold me a Dodge pro master 2500. It needed a fuel pump, cylinder head, radiator, Transmission and a spark plug all in 55,000 miles. On 2 different occasions, M Dodge pro master 2500. It needed a fuel pump, cylinder head, radiator, Transmission and a spark plug all in 55,000 miles. On 2 different occasions, Mr Huffines left me hanging after promising to see what he could do. Never called me back. Then accused me of misunderstanding our conversation. He claims he never said he would call me back. That is B.s. as I said, NO INTEGRITY!!! Could care less that I had all these problems. Quick to sell but could care less after that! I would stay away. More

We have bought cars from Huffines before but things have changed. I wanted to trade a 2019 540i BMW in great shape in this hot used car market. KBB rated it at $39,000.00 and they offered med $31,000.00 in changed. I wanted to trade a 2019 540i BMW in great shape in this hot used car market. KBB rated it at $39,000.00 and they offered med $31,000.00 in trade. Really just an insult to your intelligence. More