Huffines Chrysler Jeep Dodge Ram Plano

Taryn Rossi contacted me after seeing my review 11/5. The response was appreciated and the resolution was fair. The response was appreciated and the resolution was fair. More

I experienced serious brake problems. Was told the problem could not be duplicated so there was no issue. Was back in 3 days with same problem and "oh" there was a sticking caliper. The r Was told the problem could not be duplicated so there was no issue. Was back in 3 days with same problem and "oh" there was a sticking caliper. The remedy was to replace both calipers, replace brake lines and supposedly resurface rotors. In about 3 weeks I had to pull into a garage with a caliper that had a missing bolt that was causing brake failure. Had the bolt replaced at my cost and then returned to Huffines. They claimed it was a part supplier problem and that they would check that bolt from now on. The brake rotors did not appear to have been resurfaced. They agreed to resurface. I asked to see fluid reservoir. Fluid was low and cloudy. They said they don't do a fluid flush with brake service. I said that contamined fluid could cause caliper lock up. I asked for a brake flush and they did it. In compensation they offered to pay for the missing bolt replacement and would give me 3 oil changes. Several days later I have heard nothing. The service manager said that the resurfacing was worth $500 and that and the oil changes was generous compensation. He and the shop foreman both said it was the suppliers fault. I reluctantly said ok but now I realize he wanted me to go away. The service writer said that I would be getting a good adjustment but only crickets from him as well. I have been a Huffines service customer for over 20 years but I'm thinking 2 serious brake issues with questionable results may change that. By the way, over the past couple of years I had brake service at Huffines. More

Do NOT, I repeat do NOT ever buy a Grand Wagoneer from Huffines!! Ours has been in the shop over 3 months of the 10 months we’ve owned it and is currently back with the service department because the ther Huffines!! Ours has been in the shop over 3 months of the 10 months we’ve owned it and is currently back with the service department because the thermostat went out. It has been an absolute nightmare of issue after issue. With zero help from the management staff at Huffines. We were first time Huffines customers and they sold us good on their family values and customer service. I have never regretted a decision more. We will never purchase a Jeep brand vehicle again and we will never purchase from Huffines again. The sales department does not follow up on calls or emails nor do they do anything they say they are doing to help resolve ongoing issues. The service department is wonderful, especially the shop foreman Chris, but when you purchase a brand new $120,000 vehicle for your family you expect it to work and work safely. Not leave you stranded on the highway with your kid in tow. The poor quality of the “luxury” Grand Wagoneer is unbelievable. More

Had our Jeep towed in on a Monday morning and called Rose. She ALWAYS takes care of us and keeps us updated on any issues or repairs needed along with giving us the best price possible. I'm not usuall Rose. She ALWAYS takes care of us and keeps us updated on any issues or repairs needed along with giving us the best price possible. I'm not usually a fan of using dealers but dealing with Rose is a different level of customer service. There's a reason that she's been there so long. She knows her customers and they ask for her. It was a pleasure having her make the best out of a not so good situation. Rose is a 20 out of 10. More

Only offered me below market value for my trade-in. They stated that is all they could do for me. They stated that is all they could do for me. More

Mike Otto is the BEST I have ever worked with. He is the reason I will buy my next car from Huffines. He is the reason I will buy my next car from Huffines. More

My service rep Chuck was very helpful and friendly. He made everything very easy and gave me all the information I needed to know about my recall. The transportation coordinator Glynis was also very He made everything very easy and gave me all the information I needed to know about my recall. The transportation coordinator Glynis was also very nice and made sure my rental went very smoothly. More

We have been with Huffines since year 2000. No need to go elsewhere for service or vehicles, Huffines is completely the best shop around. Our service rep is Jason Potash, Mr. Mopar! He has hel No need to go elsewhere for service or vehicles, Huffines is completely the best shop around. Our service rep is Jason Potash, Mr. Mopar! He has helped us out of sticky situations even when were out of town. This dealership believes in service to the customer is their #1 reason for being around. They earn their accolades everyday. No need to go anywhere else for tires, parts, service, or vehicles, Huffines has it all! In 2002, we purchased a new 300M from Huffines. We still have the car, with 77,000 miles on it, clean as it can be, and runs perfect. Of course all the service has been performed by Huffines. Huffines is like, well, family to us. More

They managed to take my car in immediately for a dying battery and resolved the issue the same day! battery and resolved the issue the same day! More

My wife and myself have purchased several cars from her phones throughout the years. Whenever we need service, we take it into Huffines CJDR and Plano. Yes, we have had our ups and downs with the service phones throughout the years. Whenever we need service, we take it into Huffines CJDR and Plano. Yes, we have had our ups and downs with the service department. However, they always work with us to make it a great experience. On our last occasion for a service they have actually exceeded my expectation. Thanks again, Huffines. More