Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center
Lewisville, TX
597 Reviews of Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center
Sales staff is awesome (Josh Dulock) BUT service dept is the worse I've ever encountered I bought a new truck ( now has 1600 miles) and have been back to the service dept 3 times for the same Problems t the worse I've ever encountered I bought a new truck ( now has 1600 miles) and have been back to the service dept 3 times for the same Problems to be repaired. Easy fixes adjust hood alignment And install a missing screw in door panel. The removed screw from bottom of door panel and reinstalled at top But now missing one on bottom! Duh really!! More
Brought my 2007 grand caravan in for transmission shifting problems on a Friday morning. Had to rent a vehicle from Enterprise. Was called later in the day, trying to sell me on alleged service requi shifting problems on a Friday morning. Had to rent a vehicle from Enterprise. Was called later in the day, trying to sell me on alleged service requirements, but was not informed vehicle was ready for pick-up. Waited all weekend for a call telling me the vehicle was ready for pickup, but received none. Had to call on Monday to get the word that my vehicle was ready for pickup (had the rental car all weekend). On later review of my bank account, noted that there were two charges totaling $108.10 from Enterprise. Dealership claims as the job was completed the same day it was brought in, the rental only covered the first day, and the remainder of the rental fees were my responsibility, even though they did not inform me that the car was ready for pick-up until I called Monday. I'm very unhappy with the lack of clear communications from this dealership. Stay away from this dealrship, have your vehicle serviced elsewhere. More
Great customer service. Always very attentive and really cares about the customer. Sean is one of the best employees ive encountered at Huffines Chrysler Jeep Dodge Ram Lewisville. cares about the customer. Sean is one of the best employees ive encountered at Huffines Chrysler Jeep Dodge Ram Lewisville. More
We have purchased 3 vehicles from this dealership & have had great service on all of them. Sean has been our Service Advisor for the majority of the time we have owned the last vehicle. He was referr have had great service on all of them. Sean has been our Service Advisor for the majority of the time we have owned the last vehicle. He was referred to us by our children who now own vehicle #2. Sean did such a wonderful job taking care of their needs, that they referred him to us. We have used him ever since & I have absolutely NO complaints. He responds to all of our inquiries very promptly. If we have to leave the car, he makes arrangements for a rental per our warranty & always keeps us posted as to the situation of the service. He stays on top of the service to ensure we are not without our car for any longer than necessary. He keeps up with our maintenance schedules & always makes us aware of any promotional coupons for various service. There was only one time that I had to wait longer than normal on the service of the car. However Sean was NOT responsible for this situation as he was not in the shop that day. As far as pricing, Sean always tries to get us the best prices available. Are the prices high - I think so, but then -- they are probably comparable to other "dealership" prices. As far as the quality of work, I have never had to bring the car back for any RE-work. When I pick up the car, the problem IS resolved. More
Went in for regularly scheduled oil change and service was friendly, professional, efficient and quick - as usual. Service advisor explained oil change service contract which saved me money and he also ap was friendly, professional, efficient and quick - as usual. Service advisor explained oil change service contract which saved me money and he also applied my license plate renewal sticker free of charge, which I am too short to reach. I love my service advisor. More
We have always received friendly, thorough, and prompt service from Huffines Chrysler Jeep Dodge Lewisville. The service technicians are extremely knowledgeable and patiently answer all our questions. We service from Huffines Chrysler Jeep Dodge Lewisville. The service technicians are extremely knowledgeable and patiently answer all our questions. We would definitely recommend them to others. More
I look so forward to getting my car serviced here at Huffines. They are always very courteous and do a fantastic job. I never have to worry because I have always found that all the work is done to per Huffines. They are always very courteous and do a fantastic job. I never have to worry because I have always found that all the work is done to perfection. I am a woman and I need a service center that makes sure that everything is done that needs to be done. As a woman, I can drive my vehicle but I don't understand what needs to be done other than getting the oil changed. They always check everything. They keep great records so they know when I need to have certain things done. Also, I don't have to worry about price gouging. I feel that they do what has to be done, when I bring it in and they never over charge me. If something turns up that will be expensive, they come to talk to me about it very professionally and explain to me why it needs to be done. Then they get the job done as quickly as possible in a reasonable amount of time. I have been driving since I was 16 years old and now I am 71 years old. I have never (please understand that I said NEVER)had such great service in all of these years. I tell everyone about their service especially women. And now that 121 is opened, it doesn't take me any where near as long as it used to to get to their facility. No matter where they were, they are the company for me, that knows their clients and their business. They know how to take care of the cars that come to them and I feel great when I leave. Another thing, is that their rest rooms are clean as also their waiting room. They have some kiddie things in the waiting room to keep children occupied while you are waiting. Several times I had to take my grand child and he just loves to go there. knkn Huffines in Lewisville is a top notch organization. It seems to me that they know how to pick the people that work for them. It is a fantastic company, with fantastic people working for them and the greatest service I have ever found. Ann Cardile More