Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center

Started frustrated, ended happy. This experience went from awful to fantastic with a single phone call. I first took my car in for a short causing the rear lights to suddenly go out This experience went from awful to fantastic with a single phone call. I first took my car in for a short causing the rear lights to suddenly go out without warning. I mentioned at the beginning of the conversation that I had seen this same issue on the Challenger Forums and showed him a printout where the other owner talked about the dealership finding a kinked/cut wire in the front assembly near one of the radiator mounts. After replacing other electronic parts in the car, but not checking the area I specified, they gave the car back to me after doing a few other repairs as well. While my car was there, they recommended getting some recall work done. One of these items was replacing the timing chain. They returned my car to me and I was almost rear-ended that night because the rear light issue was not fixed. I brought it back in and they found.... *gasp* a short in the front assembly where a wire was nicked near one of the radiator mounts. They repaired the short and I finally got the initial issue fixed. Two days after getting my car back the check engine light starting coming on, then would go off, then come back on. I brought my car back in as soon as I was able, to have it worked on again. After calling for 3 days and not able to get an update because when other service people looked at the notes there were not any, I finally received a voicemail message where told they would have to open the engine up. Since I saw this issue as being directly related to the recall repair they had dismantled the engine for just the week before I gave them the go ahead last Thursday morning. Now I have called Friday, Monday and today and only get voicemail. I am having to reschedule appointments and beg rides as I can since they still have my car in an unknown condition nor any hint as to a resolution or even what the issue is. So a week and a half after leaving it there, I have no idea how much longer they will have my car. I am extremely unhappy with the service and at this time will NOT recommend their service department to anyone. Then it all changed!!!! Something I was completely not expecting happened. I was contacted by the service department manager AND the dealership General Manager Steve Baine about the issues I had experienced. They took FULL responsibility and did not try to give me any excuses. They took care of everything, literally! I got a loaner so that I would not have to reschedule any more doctor visits, I received daily updates on the status of my car's repairs, certain costs (that the dealership controlled) were waived and they even threw in an oil change and tune-up at no cost to me as a way to say they were sorry for my earlier experience. I even got a follow-up a little while after my car was returned to me to make sure everything was as it should be. I would now recommend this dealership's repair shop to others and just suggest that you be clear and precise with how you want to be updated. Speak up if you are not happy with any portion of it. They worked very hard to change my opinion and were successful. More

I was amazed! I had only one key for my Dodge Grand Caravan, and it only operated the door locks manually, not remotely. I ordered two new keys, and expected to pa I had only one key for my Dodge Grand Caravan, and it only operated the door locks manually, not remotely. I ordered two new keys, and expected to pay $200 just to get one of them programmed. But three different locksmiths were unable to do it. So I tried Huffines Dodge in Lewisville and my problem was over. Huffines programmed both keys and it was quite a surprise when the bill was just $30 total. The remotes work perfectly. And, it takes two keys to turn off the burglar alarm, so now the horn won't start honking every time I open a door when the car has been parked. Huffines will be getting all of my repair and maintenance work! Gene Tuck, Sanger More

Service Dept Phone Tag I have been trying to contact the Huffines Chrysler Jeep Dodge Ram service department by phone for literally years since we bought a new Jeep Cherokee I have been trying to contact the Huffines Chrysler Jeep Dodge Ram service department by phone for literally years since we bought a new Jeep Cherokee back in 2012. Good luck with that. I'm typically transferred to some service rep's voice mail (they never answer) and then they never call me back. I've been trying to get a recall scheduled for literally years. Today I just wanted to know if there were any oil changes left on my service contract. Simple question you would think the receptionist could answer, but no. Transferred in to the abyss again. More

EXTREMELY poor service department 9/3/2015 Stay away!!!! The service department at Huffines is the WORST! I dropped off a vehicle and it sat without being looked at, for a week. I 9/3/2015 Stay away!!!! The service department at Huffines is the WORST! I dropped off a vehicle and it sat without being looked at, for a week. I called and emailed every day and never received a response. It seems that my service advisor was fired and I was never notified nor contacted by anyone, especially my new service guy. Furthermore, when I finally got to speak to someone today, they got an attitude and were extremely rude. Do NOT give them your business! More

Circle D Ranch Trucks The entire Huffines Lewsiville dealership from Eddy Meeks in the service department and fleet sales with Steve Kloza to the General Manager Steve Bain The entire Huffines Lewsiville dealership from Eddy Meeks in the service department and fleet sales with Steve Kloza to the General Manager Steve Baines is first class. To me, the test of a service operation is what happens when things aren't going as planned. The service department did everything possible to rectify issues with my last 3500 and Steve Kloza always made sure I had a vehicle so as to not loose valuable time at the ranch. Huffines and in particular Steve Baines went the extra mile to make sure I was happy with the deal on my new 3500. Huffines showed me they are a dealership a business can rely on. More

Long Service Visit Recently I had an appointment to have my Ram checked for a defective fuel valve. The truck was delivered before the appointment time and was told that Recently I had an appointment to have my Ram checked for a defective fuel valve. The truck was delivered before the appointment time and was told that I would get a call when it had been checked out and that the part would have to be ordered. Late afternoon I was told that they were not able to look it over and that it would be the first in the door the next morning. I was expecting my truck back that first night, as it was my wife's and my anniversary and we had a night out scheduled and no transportation. I was not offered a rental till they told me that they would have to have it a second night. All told, they had the vehicle three days and two nights. We were inconvenienced considerably. More

I had my jeep serviced here and was originally dissatisfied as all of the problems had not been resolved after a large repair bill. The shop foreman and service manager made it right by correcting dissatisfied as all of the problems had not been resolved after a large repair bill. The shop foreman and service manager made it right by correcting the issues and being very friendly in the process. I felt that my concerns were heard and taken seriously by the service manager and he was there every step of the way while they re-repaired my vehicle. Although the mechanic had made a mistake initially, I now have complete assurance that my car is completely repaired and I have the assurance that if I have a concern in the future the dealership will back up their work, where some individual garages may not. I am so satisfied with my experience here, that I will likely switch to this dealership, even though I had originally only stopped in by chance when my car was breaking down nearby. I feel that this dealership was more thorough with looking at my whole jeep as they pointed out problems that my Jeep dealership a few weeks prior had not recognized at all. I will definitely return to this dealership to have my Jeep serviced and perhaps when it comes time to buy a new one I may go here as well, as the sales staff was very friendly when I stopped in to talk to the GM about my initial concerns with the service department. Overall, a great customer experience, which is hard to come by these days. More