Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center

"Character of Staff and Quality of Car" Recently my husband came home with a new Jeep Compass Latitude for me to try and I was so surprised. We were delighted to keep it a couple of days to Recently my husband came home with a new Jeep Compass Latitude for me to try and I was so surprised. We were delighted to keep it a couple of days to truly experience the ride, comfort, and quietness of vehicle. Our salesman, David Webb, was so respectful of our concerns, patient, offered suggestions when requested, made paper work easy and helped us to buy it at affordable price. It takes quality people of character and integrity such as David to close the sale. I love my new car. More

Recall repair Had to do the dreaded airbag recall. Planned for a three to four wait but scheduled way in advance to try to avoid. Michael Barnett got me in, and Tim Had to do the dreaded airbag recall. Planned for a three to four wait but scheduled way in advance to try to avoid. Michael Barnett got me in, and Timothy Stevenson knocked it out. Done in an hour. Best dealership service experience. Big Kudos to Michael and Timothy. Appreciate you taking care of the customer. More

Great service relationship! From our first oil change, the service representative “Z” has taken amazing care of us and our Pacifica. He has alerted us in a timely manner to all s From our first oil change, the service representative “Z” has taken amazing care of us and our Pacifica. He has alerted us in a timely manner to all service needed and a few small recalls. And he has explained everything to me thoroughly, never treating me differently because I’m a woman. Thank you! More

Great experience I have had my Jeep GC in for regular maintenance as well as other minor issues. All service advisors have treated me respectfully and got the work don I have had my Jeep GC in for regular maintenance as well as other minor issues. All service advisors have treated me respectfully and got the work done on time. The only issue that concerned me on one visit was they wanted me to just leave my vehicle there for a few days until they got to it rather than let me bring it in when they were ready for it so it could stay in my garage and out of harms way there. I explained my concern and they worked with me on it. Overall, I rate this dealership very high. More

Easy, Friendly and Experienced I took my 2019 Cherokee in for a tracking system installation for my warranty. Since I was already dropping it off, I decided to go ahead and do after I took my 2019 Cherokee in for a tracking system installation for my warranty. Since I was already dropping it off, I decided to go ahead and do aftermarket window tinting. I had a loan vehicle and they were able to do everything in one day. Can't say enough for the organization and service I received. I don't generally go to dealerships for service but this place is an exception... will definitely continue to use them!! More

Rude service Rep I went into the service to get repair to the left side of my 300 Chrysler: They repair it about 1 year an half ago but it's still having problem with I went into the service to get repair to the left side of my 300 Chrysler: They repair it about 1 year an half ago but it's still having problem with something underneath the vehicle on the left side of the unit: They had a rep ride with me to check , he heard the sound: when we got back to the service dept they said I had to bring it back so they could keep the vehicle for repair: after I left they call me back to tell me they couldn't cover the rental car so I can get around and to work. The persons that setup rental unit was very rude not helpful at all. I'M moving forward with my atty. I wish this dealership the best. More

Ask for JT - best person to work with ever I came in just looking around while my truck was being serviced. JT was there to help. No pressure and totally engaged despite my luke warm intent. I came in just looking around while my truck was being serviced. JT was there to help. No pressure and totally engaged despite my luke warm intent. Just asking and answering questions and giving me the information I needed. I wasn't planning on buying but as we cruised the lots, new and used, just looking at what was available, JT saw a 2016 Charger Scat pack. It was a great price so JT oversaw the whole team putting together financing and then buying my truck. Turns out the car was sold the previous day to a company but since it wasn't in the books yet, JT fought and got the manager to sell it to me. Good thing for me because I love this car so much. I've bought or serviced 6 vehicles from Huffines in Lewisville and JT is the guy to work with. A great consultant but just a great human being that I'm lucky to know. More

Continue to impress. I bought a new 2017 Jeep Compass. There were two problems that I had to deal with within the first month and a half. One was a check light that needed I bought a new 2017 Jeep Compass. There were two problems that I had to deal with within the first month and a half. One was a check light that needed to be reset and second was the panoramic sunroof. The service folks failed to fix the sunroof at first, but it was corrected. The problem was I needed to make 6 trips out to the dealership to fix these problems. The dealership is 45 min away and with traffic it made for a bad experience. I was pretty disappointed. Not mad, just really disappointed. David Jones was my sales guy. I let him know of the problem and what I was hoping for to make me feel better about the experience. He blew me away. I won't say how they compensated me, but I was more than please. Thanks again guys! More

Service that earned my business I'm not traditionally a dealership repair guy. I recently had the opportunity to meet Eddie Campbell the service manager at Huffines in Lewisville. I I'm not traditionally a dealership repair guy. I recently had the opportunity to meet Eddie Campbell the service manager at Huffines in Lewisville. I was returning from business and remembered my battery in my truck was dead, I had his card so I called to see what they had, considering i thought id have time to grab a battery before close. I called Eddie and he said let me make sure we have one that fits, he called me back in 6 minuets and said he would have it ready. Traffic & business held me enabling me to get there, this guy took the initiative to call me end of day and offered to meet me after work for help. Any employee who would go the extra mile for someone who is not even a customer yet showed his dedication to earn my business! Moving forward i will be ONLY taking my truck there for service and will definitely be purchasing my next truck from his dealership. I could only wonder how well they take care of they're existing customers, Eddie you have earned my business!!! More