Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center

Excellent Once I told Mike what was going on with my car he made sure everything was corrected along with an inspection for future repairs. He also was helping Once I told Mike what was going on with my car he made sure everything was corrected along with an inspection for future repairs. He also was helping me work on a future extended warranty More

oil change Livin in the fast lane. it is always a quick oil change. My only beef is, every time it comes out, there are oily finger and hand prints on the hood, Livin in the fast lane. it is always a quick oil change. My only beef is, every time it comes out, there are oily finger and hand prints on the hood, hood latches. wheels (tires rotated) I think the gloves they wear to protect them, transfers oil to the Jeep easier. Inside is always protected with paper floor mats. I always plan to spend time cleaning the exterior afterwards More

Bad customer service Last week I went in for an oil change. Asked if they could look at my alignment again because the last time they did it, I drove off and it was doing Last week I went in for an oil change. Asked if they could look at my alignment again because the last time they did it, I drove off and it was doing the same thing and the manager confirmed that it was still pulling to the right. (After test driving it while I was in the car.) I got my oil changed and then they said I should schedule to come in for the alignment issue. So they said they needed about 2 hrs since I had a wrangler and only have to work on the front wheels. We chose Wednesday. (He said Monday’s are busy). This morning I got there thinking it would take 2 hours I brought my computer and started working. Minutes later I was told that they didn’t want me to have to wait around and since this issue is covered under warranty they would give me a rental. I wasn’t happy with the rental (because it wasn’t a wrangler instead it was a mini Cherokee). I was then insured it would be finished by 3pm. At 2 pm I got a phone call saying it wouldn’t be ready today. I asked what was wrong? They said they are backed up. Mind you I drive around town as part of my work duties. So then they said we should know something tomorrow by 10am. So I had to go back there to get my children’s car seats out and garage opener. i spoke with the manager when I got there to express my dissapointment that my car was not completed today as I had been told it would. His response was unacceptable (to me). He explained that they get backed up and I shouldn’t tie them to a tight time frame and I should expect to have to wait 2 days because they have 180ish cars to servive. (Mind you they told me how long it would take: 1st 2 hours, then by the end of the day). He went on to say that he had put my car in front of 25 other cars as if he was doing me a favor. Then reminded me that it had been a while since I first had had the alignment looked at. (Again as if it was my fault and I had already explained to them personal/medical reasons why it had taken so long for me to return. Not acknowledging the fact that I was told after it was worked on the first time that something wasn’t done right. When I came in last week I wasn’t expecting anything free but was told they would make it right). I then asked him how is that good customer service. Then he blamed others for telling me a time frame. Never once apologized and accepted responsibility. I asked if I could keep my place in line and when they were working on the car in front of mines if I could bring my car back within 15 mins of the call. He went around this question by saying something that could take 2 hours might take 4. He said one of his techs stays until 6pm and May be able to look at it tonight but work wouldn’t be don’t till tomorrow. I also asked what was the purpose of scheduling an appointment if they wouldn’t even look at my car that day. He then asked why didn’t I leave my car there last week. I explained that I wasn’t given that portion and it would be better to schedule. (He has no response for that) The whole time we had this conversation he seemed irritated by the fact that I was holding them accountable. I understand things happen and at least the service provider was nice, respectable and showed empathy and was trying to find solutions for me. (I also understand that he is limited in what he can do to help me). The manager on the other hand was cold and blamed others including myself. On another note if the warranty company is paying for the rental while my car is being repaired, I’m not so sure that they would be happy to know that they paid for a loaner car, and the first day 8:30-4:30 (Probably wasn’t looked at, at all) my car wasn’t even looked at. So now I wait until tomorrow at 9:30am for them to call me and tell me what the problem is with my car. (I was also told it should be finished by 10am tomorrow). I feel like I would have been better off staying there to wait, maybe they would have at least looked at it. More

Great Everyone was nice and got me taken care of in a reasonable time. Definitely will be back. And recommend to others. Thank you for all Everyone was nice and got me taken care of in a reasonable time. Definitely will be back. And recommend to others. Thank you for all More

Five recalls The truck needed 5 recalls to be done we dropped the truck off in Thursday and picked it up on Monday. I really wish they would give it a quick wash w The truck needed 5 recalls to be done we dropped the truck off in Thursday and picked it up on Monday. I really wish they would give it a quick wash when they leave it outside for several days More

Not the Sewell experience I’ve gotten my trucks serviced at Huffines for 15 years. Always seem to have a fair price and Jerry Castaneta is the best service guy in DFW area. A I’ve gotten my trucks serviced at Huffines for 15 years. Always seem to have a fair price and Jerry Castaneta is the best service guy in DFW area. Also I’ve worked with Steve Kloza a couple of times, and he’s y’alls best sales guy there. That said, I’m concerned about the experience of service I get recently from you guys. There’s just nothing special about the experience. Sure you do the work, the work is of good quality, the price is somewhat competitive, but you just don’t believe there thinking “wow”. I don’t get a clean truck back, like I used to, or at least a coupon to get the truck washed like I used to, I look at the effort and expense associated with having all my service done by Huffines and think that I might be able to get a better experience somewhere else at the same or better price. Hopefully you guys can think outside the box to improve the overall service experience. More