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Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center
Lewisville, TX
597 Reviews
597 Reviews of Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center
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February 27, 2019
Best Service Department Ever!! Took my Dodge Charger in to get serviced and everyone we worked with was very courteous, knowledgeable, and helpful. Also, the wait was not that long! Took my Dodge Charger in to get serviced and everyone we worked with was very courteous, knowledgeable, and helpful. Also, the wait was not that long! I will always get my car serviced here!! More
by Dbutler4521
Employees Worked With
Michael Barnette, Miranda Hollis and Alex Wagner.
February 25, 2019
Just needed an oil change Came in for an oil change and SEAN SMITH helped me out. My parking brake is not working on my vehicle. He noticed and advised having it brought in for Came in for an oil change and SEAN SMITH helped me out. My parking brake is not working on my vehicle. He noticed and advised having it brought in for repairs. Told him that I didn't want to be charged $85.00 just to diagnose what was wrong. He advised they give free diagnostic checks. I told him the PLANO huffines store did not tell me that. He looked up my info and found 2 recent recalls for my vehicle. He advised bringing the vehicle in to repair the recalls and he would provide a rental car free of charge. He also said while he had it in he would check on my parking brake repair and let me know what would need to be done. I've had this problem for a couple years and hr took initiative to get me in and repaired. Excellent service! More
by andrew.hoffman
Verified CustomerEmployees Worked With
Sean smith
February 25, 2019
Awesome Everyone at huffines has done such an amazing job taking care of everything sI nice day one of ownership. They are great from top to bottom. Everyone at huffines has done such an amazing job taking care of everything sI nice day one of ownership. They are great from top to bottom. More
by rcaldwell_phil_dill
Employees Worked With
Mike from service and Phil
February 22, 2019
Never called me back - warranty service Brought in my Hellcat SRT as a check engine light came on. The service advisor quickly checked the code and cleared it said to watch it and see if it Brought in my Hellcat SRT as a check engine light came on. The service advisor quickly checked the code and cleared it said to watch it and see if it comes back. About 15 min later it came back, I drove back they scheduled me for the next Monday. Showed up early am on Monday they put me in a loaner, waited about an hour, and left. Received a call about 4pm come back and get your car, they said the part they need was back ordered. I asked how long he said they didn’t know and would leave the ticket open and call me when it comes in. I asked about the check engine light and the service advisor said don’t worry about it - this is my $75000 Hellcat!, I left waited 3 weeks called last Friday afternoon was told the ticket was closed and it would be at least 6 more weeks to get the part. I called another dealer just to check as I thought this was unreasonable. I made a reservation for the next Monday at the other dealer took it in and it was repaired by Tuesday at 11am.. I don’t see myself going to Lewisville dodge service I will drive the extra 20 min to go to the other dealership. The other dealership is nice they have a hospitality area with drinks and a more comfortable waiting area and the parts area has more / better swag to buy - I bought a t shirt More
by normsm3
Employees Worked With
February 21, 2019
bad service never heard fro service center called 3 time bac I bought the jeep at Huffines in Plano . I brought the car in for an oil change, release the side view mirror that would not stay in place. The car I bought the jeep at Huffines in Plano . I brought the car in for an oil change, release the side view mirror that would not stay in place. The car was pulling to right ( and still is) The speedometer was not reading correctly . I left it on a Monday was not told ti would take 6 days to get it back. I was not offered a loaner(6 days) no one would call me back On Saturday afternoon I was told the car was ready.I DROVE IT HOME IT STLL PULLED TOTHE RIGHT. when I called the service center they told me had replaced some parts but thy didn't know how to fix the pull ( how can the techs not know how to fix this . I was the told that it would cost 300 hundred dollars to check the speedometer. this car came with a dealer package that had large tires ( if there is a warranty problem with this I would never bought the car. I had the car in the shop for 6 days and I got the oil changed and a new mirror.That is just not exceptable. I have had 5 jeeps this is the worst I have ever been treated any where. I know this review is pointless because no one contact me and the work will never get done. More
by ksm2000
Employees Worked With
don't know you don't have any pictures
February 21, 2019
Oil Change and Radio will not keep stations I had to take time out to bring my truck to the center 4 times and the radio issue was never fixed. After the 4th visit one of the service people told I had to take time out to bring my truck to the center 4 times and the radio issue was never fixed. After the 4th visit one of the service people told me that it looks like a problem with the Radio Key fob and seat settings and to bring it back again. So I took it home and fixed it. I will be glade to come down and show your techs how to fix this problem just give me a call. Curtis was rude! (in a nice way) More
by terryhdallas
Employees Worked With
Curtis
February 21, 2019
Great customer service Jordan help us out so much. My family main vehicle went out on the highway. We was visiting my parent so lucky they was able to take the girls, when o Jordan help us out so much. My family main vehicle went out on the highway. We was visiting my parent so lucky they was able to take the girls, when our vehicle went out. I called and Jordan picked up answered some questions and then he told me our vehicle was still under warranty and that we could get a tow truck. So happy with everything. We have our vehicle back More
by sjjlulu
Employees Worked With
Jordan
February 21, 2019
Left my car twice and You never fix the problem- going for Very disappointing...I left my Jeep to fix a problem.After 2 weeks I got it back. I have to return it again because it was not fix. After a week I pic Very disappointing...I left my Jeep to fix a problem.After 2 weeks I got it back. I have to return it again because it was not fix. After a week I picked it again. Problem still no fix. Going for a third one...wasting my time and patience. Service Rep: Curtis More
by fhlemme
Employees Worked With
Curtis Kimberlin
February 20, 2019
Quick oil change I went for an oil change and tire rotation on my RAM truck, personnel was nice and efficient. the service didn't took long. Great experience. I went for an oil change and tire rotation on my RAM truck, personnel was nice and efficient. the service didn't took long. Great experience. More
by juan30
Employees Worked With
February 20, 2019
Great customer service Ziha took great care of me throughout the stay of my vehicle. He always keep me in the loop of what was going on. By far the best service adviser I ha Ziha took great care of me throughout the stay of my vehicle. He always keep me in the loop of what was going on. By far the best service adviser I have had. More
by Hope0601
Employees Worked With
Ziha Dauti
