Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center

Go for an Oil Change, come out with broken parts on my car. For Reference (the Manager with the worst attitude and customer service ever) if he was even a manager was Scott Spindle. I went in to get an Oil C For Reference (the Manager with the worst attitude and customer service ever) if he was even a manager was Scott Spindle. I went in to get an Oil Change, replace a run light and get a recall done on my car at Huffines Lewisville near my work. Was told they didn't want to take the time to do the paperwork and get me a rental car for the Recall on my car. They said can you wait till the new year and just bring it back then. I told him I needed it fixed but he said it would be difficult to complete in a weeks time, I'm not sure why that matters but I said that's fine I will take it to the dealership near my house. I asked if they could even do the Oil change and replace the run light that was out? With an attitude he passed me off to the guy who handles the Oil Change. Later I returned to pick up my car, and I opened the hood to look over the engine and check the oil dip stick. I noticed the clip that holds my windshield wiper fluid in place was broken! I went back in to ask the service guy to take a look and I was told he was in a meeting and I would need to wait 15 mins. So I walked back to the office where the meeting was being held, walked in and said excuse me there is a part broken on my car and I need him to come look at it. The Manager said who are you I responded with I am a customer and walked back to the car. the manager and the sales guy along with 4 other guys followed me to the car and looked it over. The Manager started to have a big Attitude! He tried to talk down to me and I butted in and said "Sir knock off the Attitude, Right Now!" The Manager did not even notice I said anything. So I waited till he was done and said "Whats with the Attitude?" He just looked at me. So I repeated "why do you have an attitude?" He said "I am going to look this part up" and left. He returned 5 mins later and started raising his voice again and I said STOP having an Attitude Right Now! He paused and said I'm sorry, it has been a crazy morning, I have ordered the part and we will fix it. P.S. The light they fixed / replaced was very dim and after 1 day you can't even see the light is on unless you bend down to look at it and the message popped back up and says Run Light is out. If I did not have to go back to have them fix the part they broke I would never go back to this Dealership. More

Oil change Great employee’s, great service wonderful waiting and rest room.The on line coupons are helpful . A Merry Christmas and a Happy New Year. Luck to us Great employee’s, great service wonderful waiting and rest room.The on line coupons are helpful . A Merry Christmas and a Happy New Year. Luck to us all. More

Prompt and Courteous Listened to my issues, able to solve one issue immediately but then had to keep my vehicle over night to investigate a troublesome problem but gave me Listened to my issues, able to solve one issue immediately but then had to keep my vehicle over night to investigate a troublesome problem but gave me a free loaner vehicle to use. Not able to fix the radio problem after consulting with the Jeep factory so have ordered a new radio. That is excellent service! More

Great job in service Jordan and Oscar did great job. Service found a problem not initially reported. Thanks for the great work. Appreciate the staff and mechanics at Huffi Jordan and Oscar did great job. Service found a problem not initially reported. Thanks for the great work. Appreciate the staff and mechanics at Huffines! More

Excellent Auto was diagnosed and repaired under warranty, with 78,000 miles, in a timely, efficient and professional manner. Very happy and satisfied. I recom Auto was diagnosed and repaired under warranty, with 78,000 miles, in a timely, efficient and professional manner. Very happy and satisfied. I recommend Huffines to all my friends More

review Great customer service. I would recommend this facility to family and friends. Comfortable waiting area if you decide to wait on your vehicle. Great j Great customer service. I would recommend this facility to family and friends. Comfortable waiting area if you decide to wait on your vehicle. Great job guys!!! More

really comfortable because they make everything on time, even when you don't have any appointment they try to do the best for you, I'm very happy every time I take my ca because they make everything on time, even when you don't have any appointment they try to do the best for you, I'm very happy every time I take my car to them More

Ask for Paul Aceto!! Best Dealership Service Agent ever!! Love him! He takes care of you!! Truly cares about the customer. Very responsive! Will only go to Paul from now on! Love him! He takes care of you!! Truly cares about the customer. Very responsive! Will only go to Paul from now on! More

RAM EcoDiesel Repairs HCJDR recently did work on my RAM related to the EGR coil recall. Shortly after the check-engine light came on (again). Took it back, HCJDR put me in HCJDR recently did work on my RAM related to the EGR coil recall. Shortly after the check-engine light came on (again). Took it back, HCJDR put me in a loaner. It turned out the CAT converter was failing because of the EGR issue. All work was done as warranty work. They know how to do the "right" think for a customer. More

dangerous they left a major part disconnected. It was a gear switch that was hanging down draggin the ground. Probably would be dangerous if my husband would they left a major part disconnected. It was a gear switch that was hanging down draggin the ground. Probably would be dangerous if my husband would not have checked it out first before we drove off. More