Huffines Chrysler Jeep Dodge Ram Lewisville - Service Center

repairs not done for many weeks I couldn't bring my truck for a warranty repair which I paid for upon truck purchase with excuse no loner available. Last week I was le for many weeks I couldn't bring my truck for a warranty repair which I paid for upon truck purchase with excuse no loner available. Last week I was leaving the country on a business trip so I dropped my truck and asked them to go ahead and do repairs while am gone and I dont need a loner. After 7 days I come back and truck still nothing done to it. I asked the reason and they said I had to approve 100 dollars deductible before they do anything. These repairs had been explained to me many times during oil change and warranty and my deductible was known on contract from beginning and It was explained to me upon dropping truck at shop. Then no excuse, now they are asking to leave truck again to get repairs done this is not acceptable. More

Excellent service and was kept informed of all work as it progressed. I definitely recommend Huffines service and Sean Smith if you need Jeep service. progressed. I definitely recommend Huffines service and Sean Smith if you need Jeep service. More

Service is always great here. I drive 17 miles to come to this dealership as opposed to going to one nearer me in Justin, TX because the service here is excellent, time to repair is short, and service adviso this dealership as opposed to going to one nearer me in Justin, TX because the service here is excellent, time to repair is short, and service advisors like Trey always keep me informed as to work and progress. More

Part price shock I have been taking my 2007 Dodge 2500 diesel to Huffines for years for service. Only once have I had bad service and that was when I left my truck ove I have been taking my 2007 Dodge 2500 diesel to Huffines for years for service. Only once have I had bad service and that was when I left my truck overnight for a service. I had filled it up on my way to the service department. After I left the dealership I noticed my truck below a quarter of a tank. I again filled it and pumped 25 gallons to top it off. I reported the theft to the shop supervisor and got no solution. I told them that they had a thief who had a way to pump 25 gallons of diesel out. My truck has had a/c repairs twice prior to this service. This time air was not coming out of the dash vents at full force like a hose had slipped off. I was told that to correct this problem the part was $3400.00. No way would I spend that much on a 12 year old Dodge. The only saving grace was the fact that my Service advisor, Trey Bullion, was honest with me about my truck repairs. My Dodge only has 45000 miles and this was the third problem with the a/c system. No more dodges for me. More

Always treated as important to the business The service department, Trey, is outstanding. I can't say enough about how well he handles my issues. I can always depend on him being in my corner to The service department, Trey, is outstanding. I can't say enough about how well he handles my issues. I can always depend on him being in my corner to help get my repairs handled and issues under warranty addressed. The sales team that sold my wife her 2019 Dodge Durango was fantastic. I have yet to be disappointed in the dealership. Now when it comes to the 2019 Dodge Durango, well that's a different story as we are now in month 3 of waiting on parts for my wife's Durango. Very disappointed that the service manager and Huffine's service team is in wait mode waiting on Chrysler to find a replacement part for a $55,000 vehicle. I expected much better. Will probably go back to a Ford if we can't get this resolved soon. But as I stated, the mechanical issue is a Chrysler issue, not a Huffine's Dodge Dealership issue. More

Charged for items not received or itemized on invoice I was charged for "shop supplies" not used. It takes a screwdriver to change a combination switch.....no shop rags, no lubricants, no solvents and no I was charged for "shop supplies" not used. It takes a screwdriver to change a combination switch.....no shop rags, no lubricants, no solvents and no first aid supplies. According to the combination switch removal and replacement procedure specified in the 2006 DaimlerChrysler, Vol. 2 of 6, pages 8L-138 thru 8-140 it only takes a screwdriver. I know you take a percentage of a part of the invoice and call that shop supplies but how, if ever, do you inform the customer up front that he and/or she is about to the charged for phantom items. Other shops may have the same policy but multiple rip-offs don't make fair and friendly business practices. More

Very friendly staff and attention to detail. They took care of my son’s repairs and even found me a coupon!! Mike was attentive and had great communication with me during the process. care of my son’s repairs and even found me a coupon!! Mike was attentive and had great communication with me during the process. More

Tech forgot to add oil change reminder sticker. I went for an oil change and technician forgot to put the oil change reminder sticker. It is not the first time it happened to me at this location. Ev I went for an oil change and technician forgot to put the oil change reminder sticker. It is not the first time it happened to me at this location. Everything else was ok. More

The service department worked very quickly and it was nice and they took care of everything on time with speed and correctly.I was extremely happy with the service but I’m getting very tired of all of th nice and they took care of everything on time with speed and correctly.I was extremely happy with the service but I’m getting very tired of all of these reviews. Don’t ask for another review. Thank you More

Quick and Easy My nav system and compass started misdirecting and mis-aligning. Got an appointment quickly and service writer said there was a radio update required My nav system and compass started misdirecting and mis-aligning. Got an appointment quickly and service writer said there was a radio update required as identified by Jeep. Quick flash fix and everything seems to be working well now. Only things is I'm surprised/disappointed I wasn't notified by Jeep More