Huffines Chrysler Jeep Dodge Ram Lewisville

I have had 5 previous Jeep Grand Cherokee Laredo leases through various dealers in the Metroplex. I find the suit my personal needs perfectly. My 36/45000 lease was up on my 2008 Jeep Grand Cherokee Lare through various dealers in the Metroplex. I find the suit my personal needs perfectly. My 36/45000 lease was up on my 2008 Jeep Grand Cherokee Laredo, and I was shopping for a new lease. The dealer that was assigned to take the lease return took the information on what I was looking for and then never called back. I then went to big name local leasing firm. They had a deal put together within a couple hours for a 38% higher lease payment. They then tried to tell me that the problem was the bad residual on Chrysler products, particularly the Jeep GC. Some how this didn’t see right so I called in to Ed Wallace’s Inside Automotive program but didn’t get on because he ran out of time. I dropped Ed an email and the next day I had an answer in which he said it wasn’t so much residual as it was the lack of factory incentives. Ed recommended that I contact Mike Biggers at Huffines CJD Lewisville. I’m a very straight forward “no hassle” lease person. I know what I want and I know what the lease payment needs to be to make it work. I decided to take Ed’s recommendation even though I must admit to being a little skeptical about his potential to be biased by Huffines advertizing revenue. I used Ed’s email link at Inside Automotive to email Mike Biggers a list of features. I was surprised when Mike, himself, called me back. Mike looked at the numbers on the lease return and my features request and called me back within a couple hours and indicated that he would be able to deal with the list of feature and the lease payment number. I was still almost a month from the end of the lease so we agreed that rather than talking about a sting of vehicles moving though his inventory, I would call him back toward the end of the month. I emailed Mike a couple weeks later and he had Eric Hansen call me back and work on the package. I was a little concerned about being handed off but I found Eric to be very straight forward and business like and by the next morning we were back to discussing which of several colors would I like. (Color, other than Black, is a superfluous issue to me.) One more email and it was done. I never met them, ran my vehicle in to them for an appraisal, played silly “sign if you’d take this deal and let me talk to my manager” games with them. I sent them a credit application by email and when I walked into the dealership, they presented the car while they printed the paper work. No last minute, can we upsell you to this or that. Just an efficient business transaction. If you’re tired of playing games with dealers and leasing agents, I strongly suggest you speak to Mike Biggers and find out what and efficient business transaction is. Mike’s done what the other 5 metroplex dealer’s haven’t been able to do, and that’s make this necessary evil an efficient business transaction…for that he will find he’s gotten my return business. More

Huffines staff truly has their customers best intentions at heart. Their staff is professional, knowledgable, and honest. Buying a vehicle or getting body work done can be stressful, but when dealing with H at heart. Their staff is professional, knowledgable, and honest. Buying a vehicle or getting body work done can be stressful, but when dealing with Huffines staff, I felt at ease. Their staff was patient, kind, and honest. They answered all of my questions and have impeccable follow up. I will be sending all my friends to Huffines. More

I called Richardo and he was very arrogant and quick to want to get off the phone. I'm convinced if a person has less then stellar credit, your dealership just blows us off. Richardo every time I asked a want to get off the phone. I'm convinced if a person has less then stellar credit, your dealership just blows us off. Richardo every time I asked a question he took it as a negative thing and eventually passed me onto the Assistant Sales Manager. The Assistant called me and promised to get back with me that day because my wife and I had a 10:00 Saturday morning appointment with your dealership. When I talked with him I asked him to look into things for me and to provide numbers, so we do not waste our time or his time the next day, Saturday. He told me that he would talk with the Finance manager and get back to me before closing on that day. He never called back and I had to email Richardo well after our appointment time on Saturday and then the Ass. Sales Manager called me. He told me that your dealership pulled only one credit bureau and that he was too busy for us and that is why he never called back. I asked him to please send me his card and he refused. He told me that he would get my email address from Richardo and then email me his information. To this day I have received no emails from him. When we decide what we are going to do, (either by out our lease or purchase a new Jeep) we will go elsewhere for that decision. I will also tell all the people that I come across or even know and tell them that other then service do not go to Huffines in Lewisville. Service was an excellent experience and I will not hold the less then professional atmosphere and down right rudeness of the Sales department against the Service Department. I was very put out by your dealerships lack of professionalism and down right lack of caring for your possible customer. I will let the Gov't know that I think that the Big 3 automakers do not deserve a buyout at all. Maybe if they declare bankruptsy service will come back when all the dealerships are begging for our business. Just to let you know I had been in sales for over 25 years. I was always taught that if a possible client kept asking questions that was a sign of them wanting to be sold, not a negative sign like RIchardo took my questions as being. Hopefully I was detailed enough? Have a great day! Hopefully business is plentiful because treating potential clients like you treated my wife and I demonstrates that your dealership is quite picky on just what customer you want and what customers you do not want. Follow through and being aggressive you would have found my credit score quite a bit higher then the only bureau that you pulled. Thanks but no Thanks Joe Rardin More

I went to buy a ram 2500 cummins. The salesman actually used the F word with me. He continually used cuss words. This was after I had told him I had just returned from Church camp! The kicker was I had used the F word with me. He continually used cuss words. This was after I had told him I had just returned from Church camp! The kicker was I had a quoted deal on a pickup at another dealership. Huffines had the exact same truck only theirs was a demonstrator with 6000 miles. When asked what they could do on the truck with 6000 miles they gave me a piece of paper that had over $38000 written on it. About $4000 more than the truck I was going to buy that was brand new and had only 100 miles on it. Don't buy at huffines because they are difficult and have rude sales people. More

Was there to buy a 300c. The deal was done except it was late in the evening and financing wouldn't be able to be done until morning so shook on the deal and went home. Arrived at 9:30 A.M. the next morni late in the evening and financing wouldn't be able to be done until morning so shook on the deal and went home. Arrived at 9:30 A.M. the next morning to find out that they used me as leverage to sell it to someone else in the 10 minutes that I left and the dealership closed for the evening. I never received a call and they just let me show up to tell me that they sold it after I left and would I be interested in another vehicle. Huffines has no integrity or moral value of their customers and I would recommend any other dealership other than the ones they run as this was stike two. Strike one happened a few years previous at their Plano location where they "lost" my deposit check within 12 hours after I wrote it for a deposit. Never got it back and they could have cared less. Actually told that I didn't write one even though I had a carbon copy and I had to pay to cancel the check. Go to any other dealer than these jerks. More