Huffines Chevrolet Plano

I have driven surburban's since 1986 and purchased 9 of them , My 2004 LT surburban with 112k miles on it which was still new like shape , but i had the new surburban fever and i contacted Huffines Chev t them , My 2004 LT surburban with 112k miles on it which was still new like shape , but i had the new surburban fever and i contacted Huffines Chev thru the internet and Mark Ackerman replied within 30 min, we discussed what i had and what i wanted , After a few months of talks and with me being out of town alot on business my wife and i made an appointment with Mr. Ackerman he had the surburban pulled out on the patio and was shinning ( it was Mrs Huffines Demo). it had everything we wanted and was exactly what Mr. Ackerman said it was . Was glad to deal with a honest and truthful sales person for once. The finiance personal was straight forward and profesional as well sorry i dont remember his name. We purchased the GMAC gold service contract and paint protector and sheduled to bring it back in to service for that. My wife brought the surburban in and AJ Lopez in the service dept took great care of her, the service was going to take a little longer to complete than my wife had to wait for so Steve Gandy the service manager put her in a car (which was a suv )as well , Upon the surbruban being completed Huffines contacted my wife and she picked up the surburban and was treated friendly and profesional. It is refreshing to find a dealership that handles the customer in the mannor that the staff at Huffines has shown.GM needs to cloan Huffines to show other dealerships how it is suppose to be. Cause i have dealt with the others and felt like they were doing my wife and i a favor to talk to us. So i have told any and all who asked about our LTZ Surburban who and where were we purchased it,and the staff awesome profesional ways at Huffines. More

I was recently in the market for a Hyundai Elantra, I made several calls and internet contacts. I was disappointed that many of the dealerships didn't call me back. I was on my way out the door to anoth made several calls and internet contacts. I was disappointed that many of the dealerships didn't call me back. I was on my way out the door to another city to buy a car when Robert from Huffines called. He said, "how can I sell you a car today". I was impressed, with his attitude. I have never bought a car from Huffines before. When arriving at Huffines, Robert was with another client, so he had Leon help us. I can say Leon was great, helpful, friendly, and patience. However, I was probably most impressed with Lamar Rogers. I went back to pick my car up after having the windows tinted, and Leon was at lunch. Lamar stepped in and treated me as if I was his customer. He went above and beyond. I was impressed. Leon cut his lunch short and came back to the dealership because I was there. Darrin was the financial manager, who helped with our financing, he was great I really enjoyed talking to him. And he got us a very good interest rate. Banks called while we were setting with him and would give him a rate for us, and he would say you are too high, you are too high until he got us the rate that he said he would. All in all, it was a good experience, everyone was helpful and friendly. I would definitely recommended Huffines of Plano, and would not hesitate to buy another car from them. I can't rate the service dept. yet, because I have not used them. More

On May 23, 2011, we purchased a 2011 Hyundai Santa Fe - our fourth Hyundai and the third purchased from Huffines Hyundai Plano. . We first came to Huffines Hyundai in 2007 on the recommendation of the Hyun our fourth Hyundai and the third purchased from Huffines Hyundai Plano. . We first came to Huffines Hyundai in 2007 on the recommendation of the Hyundai Regional Sales Manager. We were shopping for a new Hyundai Santa Fe. Based on previous experience, we wanted a full-service dealership with their own (not sub-contracted) maintenance and body shop. Huffines met that requirement. When this purchase was completed, we were quite satisfied with our first buying experience at Huffines. We were treated with courtesy and respect and received what we considered to be a good deal. Nevertheless, when it came to be time to trade for a 2009 Santa Fe, we shopped approximately 8 Hyundai dealers in the DFW area. At each dealer, we compared their sales techniques and offers to our previous experience at Huffines. After all was said and done, we purchased our second Santa Fe from Huffines Hyundai Plano. Two years later, we were in the market for a 2011 Santa Fe. This time, we went directly to Huffines Hyundai Plano. Our experience this time compared favorably with our first two. Again, we were treated with respect and were offered what we considered to be a good deal. One thing worth adding to our report. We live north of Fort Worth. We willingly traveled more than 50 miles and bypassed several Hyundai dealers which were closer to our home in order to purchase this car. To us, the distance traveled is worth the buying experience offered By Huffines. More

I wanted to take the time to formally leave this note and express thanks for today's service level and above & beyond work from Ennis Henderson at Huffine's Hyundai in Plano, TX. Mr. Henderson was the Sr. T express thanks for today's service level and above & beyond work from Ennis Henderson at Huffine's Hyundai in Plano, TX. Mr. Henderson was the Sr. Tech working on the suspension issue/noise on my 2001 XG300L. I came in during lunch so I expected to leave the vehicle in Huffines' care the afternoon while I waited in the lobby. Troy Ngo is one of the trusted service advisors I have always used and so he explained that it would be some time as the tech was heading to lunch. I said, that's not a problem I expected to be here for 4-5 hours as I couldn't get in earlier this morning. We went through the explanation and write up process. I went to the lobby to wait. Well, in less than an hour, Troy said that everything was good to go and that he was putting things back together now. I was pleasantly surprised so I inquired as to who the tech was. He gave Mr. Henderson's first name and I said well tell him thank you for his selfless act of postponing his lunch to handle the problem. Upon completion, Troy and Ennis both came out and Troy introduced him. This time, I got to shake his hand and express direct thanks for his above and beyond effort to satisfy a customer. He nonchalantly shrugged it off and said, "It was no problem". But I had to say no, it was a big thing so I wanted to meet the tech who made such a gesture. I completely understood the lunch hour and I can not for certainty say that I would not have said, it will be here when I get back; I'm hungry. So at this time, again, I say thanks Ennis for you being on the staff at Huffines for quickly rectifying the situation and giving me my day back. If no one has told you in a while, I will: You're the man. And as always thank you Troy for your excellent customer service and assistance. Thanks Huffines for having a technician on your staff that does the little things like this for your customers. Hyundai, this is why I will be a member of the Hyundai family for life and my wife is becoming a convert to through the durability of my car, the actions and experiences I have from the Hyundai events and the experiences I come away with from Service calls. Rgds, W.O. Hamilton More

We all know the car buying experience is far from "enjoyable", but after I went to Huffines (Plano) my perception changed. My sales person, Robert Roman was very helpful, knowledgeable, and accommod "enjoyable", but after I went to Huffines (Plano) my perception changed. My sales person, Robert Roman was very helpful, knowledgeable, and accommodating. The GM, Roosevelt, was very courteous and accommodating as well. He was very pleasant to work with. I've already recommended Huffines to two friends of mine! Donna More

I had a hassle free experience with this dealership. My salesperson was Mike Manfred and he was great. I purchased the car at the price I was looking for, and I also got the trade in value I was looking fo salesperson was Mike Manfred and he was great. I purchased the car at the price I was looking for, and I also got the trade in value I was looking for. I highly recommend Mike for your new car purchase. More

We bought my wife's 2009 Santa Fe SE from Huffines in June of '09. We sent a bid to multiple dealers via email, detailing exactly what we were looking for and the price we wanted to pay. They accepted June of '09. We sent a bid to multiple dealers via email, detailing exactly what we were looking for and the price we wanted to pay. They accepted the offer with a minimum of haggling and gave us a good price for our trade-in. We drove to the dealership and test drove the vehicle on a weekday, then returned on Saturday to sign the papers, turn in the trade-in and take delivery. Of course, the process took a long time, but that's to be expected. When we got home, we noticed a tear in the fabric of the driver side door. It looked like someone had snagged their belt buckle on it. We called them and told them what was wrong. They told us to bring it in right away and they replaced the panel for free (obviously, since it was under warranty) and had us out of there very quickly. We've also taken it there for service and they are very efficient. Nothing but great things to say about Huffines! I am trying to buy an '11 Sonata right now and, although they could not match the price of another dealer, they were very pleasant to deal with. I highly recommend Huffines. More

We came to Huffines to buy a new car. Greeted by the salesman Robert Roman. He said that exact car that we wanted will be available tomorrow, just need to transfer it form another Huffines dealership. H salesman Robert Roman. He said that exact car that we wanted will be available tomorrow, just need to transfer it form another Huffines dealership. He took out credit card for deposit. Called us back next day saying "your car is coming between today and tomorrow". I called him few days later and confronted. He finally admitted that he never had a car he "reserved" for us. That car was never "coming" and It's unlikely to get that car at all. - Robert Roman took our credit card as a deposit for the car that never existed! - Robert Roman led us on for days giving blatant lies about car that is "coming" while that car never existed in the first place! - Robert Roman tried to impress us by showing all great reviews on this website. Trying to appear friendly. I guess there's no such thing as honest salesman. Basically he was telling lies and leading us on. Preventing from going to other dealer and getting the car we wanted. He was trying to benefit his own business at the cost of customer's time and satisfaction. What's worse after this review I was contacted by dealership manager Roosevelt May and he was trying to downplay this as "miscommunication"! There was no miscommunication. I clearly explained what kind of car I wanted and salesman celarly told me that car is available and took my credit card for a deposit. No miscommunication. Only deception on Huffines Huyndai part. More

I have buying/leasing cars for many, many years and don't particularly like the experience. This is, perhaps, the most professional dealership I have ever dealt with. Don made my car buying experience except particularly like the experience. This is, perhaps, the most professional dealership I have ever dealt with. Don made my car buying experience exceptional by taking the time to explain every detail about the car I was buying. Roosevelt also helped in the process making sure the exact car i was looking for was at the dealership presenting up from the cost of the car, before I was willing to go to see them. They met the competing financing options with a credit union i had planned to use for less interest. They were both well-mannered, professionally dressed , caring & concerned. The best place I have purchased a car. More

I was extremely happy with what I was told over the phone and online being exactly the same when I went to the dealership, no bait and switch here. These guys told it to me straight and I left with more than and online being exactly the same when I went to the dealership, no bait and switch here. These guys told it to me straight and I left with more than I thought I would paying less. Highly recommend. More