Huffines Chevrolet Plano

I bought a 2011 Sante Fe earlier this year. I had a great experience at Huffines. The sales team was quite friendly and very helpful. Because of my hectic work schedule at the time, my husband and I had to c experience at Huffines. The sales team was quite friendly and very helpful. Because of my hectic work schedule at the time, my husband and I had to come to the dealership late when I got off. Mike, who helped us out, stayed with us way after the dealership normally closes to get all the paperwork done. I have since taken my car back for service twice, once for a detail and again for an oil change and a quick recall fix. Both times the employees in service we nice and fast. While I was waiting, they even retrieved my phone from my car for me after I forgot it. I was so pleased with the level of service I received throughout the whole process, that I recommended the place to my friend. She ended up buying an Elantra that she loves. More

Immediatley walking through the door I received a welcome greeting. The sales rep and the GM made sure I received what I asked for. The car was clean upon delivery. The financing was a no haggle deal which I greeting. The sales rep and the GM made sure I received what I asked for. The car was clean upon delivery. The financing was a no haggle deal which I appreciated. I wasnt in the dealership all day trying to purchase the car. I have already recommend friends and family to go here when they are looking to purchase. More

Went there for oil change because it was free. Remodeling ongoing and service adviser did not tell me where to go wait, so I stood like an idiot until I decided to ASK where the waiting room was. Crabby empl ongoing and service adviser did not tell me where to go wait, so I stood like an idiot until I decided to ASK where the waiting room was. Crabby employee as a cashier, bad-mouthing everyone. I Was told I needed an air filter but decided to replace it myself. Bought the air filter and I realized I had replaced it 12k miles before. Sure enough, the air filter was fine and did not need to be replaced. The air pressure on tires NOT checked as stated, since the next day I noticed they were low and had a 20-25 PSI on 3 tires (on an SUV where cold PSI is recommended at 30-32) Needless to say, wont be going back. If this is how GM treats customers, I expect them to go bankrupt again. More

My wife's last dealer experience was horrendous, the sales staff at that dealership treated her like a dumb blonde. The staff at Huffines Hyundai Plano treated my wife with great respect as soon as we d sales staff at that dealership treated her like a dumb blonde. The staff at Huffines Hyundai Plano treated my wife with great respect as soon as we drove onto the lot. I was so impressed with the way she was treated I came back the same day and bought a car for myself. Oh yea, they treat us men pretty well, too. More

We did business with salesman Lonnie this fall when my husband bought his 2011 Camaro SS, (his Mistress) and we were treated very well. I decided I was going to look into new Chevrolet Equonix, a 2012. I husband bought his 2011 Camaro SS, (his Mistress) and we were treated very well. I decided I was going to look into new Chevrolet Equonix, a 2012. I call and Lonnie had already left for the day but I did talk to another gentleman and I sadly did not get his name, but he informed me he would let Lonnie know. After thinking more and more about this I ventured to their Friendly Website and for the first time ever did a live chat. I spoke with a gentleman by the name of Dwight and he gave me more info on the car and then when I told him I knew that they had a Black and White and I really had hoped to find a different color he informed me they had just gotten another shipment and he was not sure what colors were their but he TOOK the time to go in the back and get the colors for me. I was interested in red, blue or Mocha. He had the mocha and blue and when I saw the picture of the Mocha Equinox I knew I had to set up test drive and soon. He said he would refer all this to Lonnie who called me when he got into work yesterday. He even Took Time out from possible missing other sales to bring the car to me to see and test drive!! Never have I dealt with such a great group to go above and beyond their actual jobs. So to end this story, Today I am happy to say we met with AJ Chandna bright and early this morning (so my husband could be at work on time) and I drove off the lot with my new MOCHA STEEL METALLIC 2012E EQUIDOX. This was actually the first vehicle I have ever bought new and these guys were all just so helpful. This company is like family now! More

This is simply the mark of GM's terrible customer service. I own a Saturn and they CLAIM to want to keep me as a customer, but this experience shows otherwise. My Saturn has had a passlock system pro service. I own a Saturn and they CLAIM to want to keep me as a customer, but this experience shows otherwise. My Saturn has had a passlock system problem for about 2 years that is a known issue on ALL GM cars. After about 7 years, these systems start to fail. They won't recall them because it isn't a "safety issue." So I go into Huffines because the system is acting up, my key is locked in the ignition and my car won't start. Because the passlock light was on (indicating the problem) my battery went dead. I've been here before for oil changes and always had a great experience. I got Reginald (Reggie) who was rude to me from the beginning. I know I'm a female, but that does not mean I don't know my own vehicle. He quoted me a new ignition cylinder and battery. Battery was 165$ (should be about 70$ without labor), but I was willing pay extra to get the whole thing fixed for $440. He then called back and said (surprise, surprise) that it was the passlock system and the total was now $585 (left a voicemail). My decision was to get the ignition cylinder and the passlock fixed, but to check to see if my battery was under warranty; which means 165$ off of the total quote of $585. The work is finished, and Reggie 1. Says it won't start without a battery, meaning that I can't verify their work. (but then his associate "magically" got it to start) and 2. Says that he quoted me $585 for just the two parts, not including the battery. So I make him listen to his voicemail. He then proceeds to invade my space, act like I don't know my car, and that I misunderstood him. I asked him why he would ever give a partial quote. He just said that's how much it is. I refused to pay that, and we settled on $485. I take the car to WalMart and my battery is actually under warranty (no charge to fix). In addition, my key CONTINUES to get stuck in the ignition, even though Reggie assured me that it was fixed. I bought the part to fix this and did it myself. I also replaced the ignition switch because it was bad. So out of this experience. 1. I was treated horribly 2. My car was not fixed 3. I was lied to and 4. I was squeezed for money. Why would anyone return after that? I also tweeted my problem to @GMCustomerSvc and got a small response asking me if I would ever take it to another dealer again. I said yes, if they had a recommendation of an honest one. Note to self: BUY SOMEWHERE ELSE! More

Huffines seems to care about the individual and not the "deal." That was well received because of some problems we had with another Hyundai dealership (out of state). They went a step above to help us co "deal." That was well received because of some problems we had with another Hyundai dealership (out of state). They went a step above to help us correct problems from other dealer. They did not have to help us. I felt that as if I had been given the royal treatment (minus the champagne), although I believe had I asked, I might have received that too. Thank you so much for helping to restore my faith in dealers and for allowing us the opportunity to correct a wrong... More

this dealership has broke something everytime I have gone in for service... costing me Thousands... Beware Corvette Owners run away from Huffines Plano on Coit. I asked to speak to Terry's manager but he wa in for service... costing me Thousands... Beware Corvette Owners run away from Huffines Plano on Coit. I asked to speak to Terry's manager but he was out of the office, I than requested to speak to the managers boss and Terry refused.. I told him I would also get in touch with Mr. Huffines and Terry's response was "So What" he obviously could care less. More

First I know Ray Huffines personally and have great respect for him and his family. I let the sales people and finacing people know up front I was going to buy my Tahoe from them but still wanted the b respect for him and his family. I let the sales people and finacing people know up front I was going to buy my Tahoe from them but still wanted the best pricing and service they had to offer. That is what i got at every point in the process. Outstanding job! More

Charles was a real pleasure to work with!! He is NOT your traditional "car salesman". He was VERY professional and through, especialy during the the car delivery process. I have purchased many cars and I wou traditional "car salesman". He was VERY professional and through, especialy during the the car delivery process. I have purchased many cars and I would rate him the #1 car salesman. The younger salesmen need to take a few lessons from Charles...... He is the BEST!!!!! Dan Paterson More