Huffines Chevrolet Plano

Malia was very helpful in assisting us with our new car purchase. She took the time to show us several models to choose from. She found the right car to fit our budget. I will recommend friends and family purchase. She took the time to show us several models to choose from. She found the right car to fit our budget. I will recommend friends and family to see her, as their new car needs arise. More

Thank you for the opportunity to tell you about my experience with your people today. The focus is going to be on MELVA WATSON...cashier...who checked me out at the Cashier's window this afternoon experience with your people today. The focus is going to be on MELVA WATSON...cashier...who checked me out at the Cashier's window this afternoon (12/23). Dec. 23rd was a very busy day for your dealership, both sales and service. I saw a guy out there in the Service drive-up with a brand new Corvette and could tell he had just bought it. I asked, and an employee told me the Christmas vehicle sales were going really well. And tons of people were leaving their vehicles while they travelled. So the Service Dept. was buried. I asked the Courtesy Driver, and he said that there had been 141 vehicles checked-in and left for service by the time I left my car!! That was about noon time... I had my tires rotated and an oil change done on my Tahoe (2012 / 13,000 miles). Incidentally, I love my Tahoe. I bought it at your dealership. It is like riding around in my living room! I have had two Corvettes and am going to buy another one in a year or two! Right now, my second car is a 1985 Chevrolet IROC Z-28 with 7,000 miles on it!! Anyhow...this to say...your dealership was SUPER BUSY today...and there was every reason for your employees to give me the rush job... But when I went to check out...MELVA WATSON....was in the Christmas spirit at the Cashier's window!!! She greeted me with a big smile and looked so Christmas-y with her professional image and special Christmas dress code! I immediately noticed her name tag because I planned to comment on her via an E-mail... But, after Melva had rung me up, she asked if I would be willing to go on-line and fill out a customer survey? Of course I immediately said "Yes" !! MELVA WATSON is everything you want as an employee of Huffines' at the Cashier's window. So make sure that you don't lose her under any circumstances. She was fast, she was accurate, she was friendly, she had her act together; she was tearing off invoice stubs and copies, and spinning them around, stapling receipts, printing Charge Card receipts and handing me a pen and showing me where to sign, BAM!!!!.... All that in about 10 seconds, and then saying "Thank you for your business Mr. DePace". I couldn't believe it!! Someone was actually taking pride in their job execution, speed, accuracy, considerate of the customer's time. In short, Melva Watson was taking OWNERSHIP of her actions...SETTING THE EXAMPLE TO THE OTHER CASHIER'S who were watching and listening nearby! She was THANKING ME for spending my money and choosing Huffines.... All that, and Melva was BEING FRIENDLY AND CHARMING and FUN too!!! I mean, what else could a customer (or employer) ask for?!! I know I couldn't! No, MELVA WATSON is not my mom!! I am just some guy who buys cars from you and has his cars serviced at your place!!! But I know about Customer Service. Because, although retired, I also depended on someone to represent my company with our customers. And I wish I had a lot more MELVA WATSONs in my time!!! Melva is your customers' LAST IMPRESSION in the Service Dept. Think about it. Your CASHIER is the last impression your customers have when having their vehicle serviced. Some of the bills a cashier has to ring up are up there, huge. They hurt. Things can get emotional. Or, there is some frustrating issue, and they come to that window already hot under the collar. And how these customers are handled might mean the difference between them leaving in a reasonable spirit, coming back, buying again; or being further aggravated and saying "Hey, I can have my car worked on and buy my cars at some other delaership." There are lots of choices out there... So take a minute to tell MELVA WATSON that some guy she waited on wrote about her...and took the time to say she was terrific. Because she was. Melva Watson was a great hire...and is a super employee!! Best regards, and Merry Christmas... Paul G. DePace Plano, Texas P.S. Evan Pace was my Service Writer...and he told me you were very busy when I dropped off my Tahoe; but they would do their best to get my car done as-soon-as-possible... And he delivered, along with your service guys, as my car was ready in time for me to get a shuttle ride back up to the dealership for vehicle for pick-up. Much appreciated. I will be back next time...!! Paul More

I had the R/rear tire going flat with a nail in it. I drove in after I got off work and Reggie was there, thank heavens. He always helps me when I go there. This was on Thursday and Friday I had to get drove in after I got off work and Reggie was there, thank heavens. He always helps me when I go there. This was on Thursday and Friday I had to get up and go to work so I needed my car to be ready. He put air in the tire, showed me where the nail was. I told him I wanted to replace the tire. He checked to see if there was any in the size I needed. He arranged everything, I went in and sat in the waiting room. He came by and told me the price, etc. He is excellent and I really appreciate his comments about what was going on with my car. Within a few minutes he came back and said my car was ready and took me to the cashier, Cynthia. She is really great, very helpful and friendly. I am a widow, 71 years old, still working full time. I really appreciate Huffines Chevrolet Plano Service Department, and I LOVE my Impala. More

There are tons of places to take your car to have it worked on but I always choice Huffines in Plano because of the people that I get to work with. Frank Conti is not only my services advisor, I also c worked on but I always choice Huffines in Plano because of the people that I get to work with. Frank Conti is not only my services advisor, I also consider him as a friend and trust him 110%. I would also recommend him to everyone. Melva Walton makes spending my money fun. She always has a grin and a nice word to say. These two people keep me coming back. Thank you, Phil Taylor More

I have 2 Chevy vehicles. Every time I go into this dealership I get fast and efficient service. The job is done right the first time and the staff is always very nice. Never a problem! dealership I get fast and efficient service. The job is done right the first time and the staff is always very nice. Never a problem! More

I have chosen Huffines since 2008 to work on my Saturn, because I have found them to be honest, provide great service (as quickly as possible) and courteous and pleasant. All the qualities you would want because I have found them to be honest, provide great service (as quickly as possible) and courteous and pleasant. All the qualities you would want in a dealership's service department. I will consider buying my next car from them. More

Melva always seeks to make sure the invoice reflects the appropriate charges and discounts. When it's not corrects, she gets it right. In a recent instance, Steve Gandy got involved and took care of the sit appropriate charges and discounts. When it's not corrects, she gets it right. In a recent instance, Steve Gandy got involved and took care of the situation in a very fair and appropriate manner. Keith Overturf has been my long time service advisor. He is quite simply the best! He explains in understandable terms the issues associated with servicing a vehicle, is courteous, helpful and focused on taking care of the customer. More

Mike Manfred was great to work with and my recent purchase of a Hyundai Sonata was my best car buying experience. Mike accommodated my Internet-based shopping by providing quotes via email before I purchase of a Hyundai Sonata was my best car buying experience. Mike accommodated my Internet-based shopping by providing quotes via email before I ever visited the dealer, and I was very happy with the prices that Mike quoted. I was able to test drive, purchase and drive away with a new car in about 2.5 hours. More

I had exceptional service from Erin and Ronni. I called in with an issue and Erin wanted to help. She got me in quick. When I arrived she was ready for me and was very pleasant. She did let me know that it in with an issue and Erin wanted to help. She got me in quick. When I arrived she was ready for me and was very pleasant. She did let me know that it could take all day and I was ok with that. She ended up calling after 3 hours and my vehicle was finished. I would rather be told that it might be all day then 3 or 4 hours and then it isn't finished. When I came back to get my car Erin let me know what was done and walked me to the cashier. The cashier Ronni was excellent and friendly. I would be happy to come back to Huffines Plano for great service again. More