Huffines Chevrolet Plano

We love coming to see Susie Frazier and appreciate the service we get on our Avalanche with Huffine's! Thanks, you all make the experience superior to other options. Ron service we get on our Avalanche with Huffine's! Thanks, you all make the experience superior to other options. Ron More

Note: My story/complaint relates to the collision center (and I believe, management), not the sales part of the dealership, and not necessarily the non-collision part of the service center, as I'm not sure (and I believe, management), not the sales part of the dealership, and not necessarily the non-collision part of the service center, as I'm not sure if they share worker resources or not. Based on my $21K job at the collision center, this dealership appears to NOT own up to their work, and worse is DISHONEST and flat out DISPICIPLE. Here's my currently unfolding story: In 2008, 5 years ago, I got in a bad front end accident in my corvette. My insurance, Farmers, referred me to one of the trusted places in what they call their "circle of dependability", which among other benefits, offers a lifetime warranty to back the work performed. At the time, I had some minor to medium issues after the repair, which I willn't get into, but what I will say is that I hated going back because of their attitude, which I had always assumed was due to the "farmers assigned guy", Richard Snyder. There were several things they just couldn't get right. My interface, Richard, quite the politician, insisted that everything was "with in factory specs". It's now 2013, 5 years, but only 4K miles, later. I finally decided to do face the dreaded task of trying to go back to Huffines again to speak to Richard again in the collision center about a front and noise that has gradually been progressing over the years (and 4K miles). True to form, he gave me a political run-a-round indicating that too much time had passed, and that the so-called lifetime warranty" more referred to paint type work than mechanical, because mechanical parts wear. I told him it was only 4K miles, and he said that's the problem - I wasn't driving it enough, causing things like bushings to dry out. I all but begged him to have a body man/mechanic at least take a look at the car and noise, but he said that my only options were to either bring it to Service on my own and have them diagnosis it, or if I wanted something for free, claiming warranty, to contact Farmers, since I was talking about the circle of dependability warranty (and pointed out to me that Huffines was no longer on that program). I then contacted Farmers, who assigned the best, most thorough claims adjuster imaginable - he was an X-GM mechanic, and even had lots of specific Corvette training from GM. He sent me to the next closest Chevrolet dealer that IS still in the circle of dependability program - Reliable Chevrolet in Richardson. There, the corvette expert and Farmers adjuster, very very carefully examined the front end and all the $21K+ of work Huffines did in 2008, and guess what? It was NOT performed to factory specs after all. According to what I was told, The left side rail (of the frame) wasn't welded according to spec, and the right side rail still has a small ripple/bend in it which is throwing things off slightly - but slightly on a corvette Z06 is important. As I'm informed, because of the off frame, it seems that several mounts that are supposed to be bolted to the frame were welded on instead - because the bolts wouldn't align up. There are other small things, but these big things, as I'm told, amount to $10K-$15K of work to be redone correctly and according to GM specs. The biggest issues appears to be the not perfectly straight right side rail, because according to Farmers, there is a liability because a rail with even a slight bend, becomes a rail with a weak point, as the bent area is susceptible to failure should the vehicle again get in another bad accident. Farmers informed me that before they can approve Reliable Chevrolet to begin repairs/rework under the "COD warranty", they first need to call Huffines in to review the findings and hopefully offer to take ownership of the shoddy work. OK, before I go into what happened next, I want to point out that I was actually in agreement to allow Huffines to re-do their work, and do it right, with a 3rd party, such as Farmers or their assignee to inspect the final job this time. Unfortunately, the original mechanic from 5 years back, and several Huffines managers visited Reliable the other day to look at my car, and denied taking responsibility. Denying taking responsibility for their shoddy work is one thing, and probably more of a legal matter (which Farmers may well tear them apart in court over), but the thing that I consider absolutely despicable and dishonest is the reason they provided for not taking responsibility. Ready for this? - They claim the car WAS IN ANOTHER ACCIDENT BECAUSE THEIR DEALERSHIP WOULD NEVER DO SHUCH SLOPPY, IMPROPER WORK ! Wholly cow - what nonsense! (and arrogance) I like to think I try to be an understanding and patient guy, but to flat out denie the bad work is their work is flat out fraudulent, and suddenly I find myself extremely angry and wanting the world to know this story and what kind of place Huffines is (or at least has become). I' not sure about the sales side of things, but if the general dealership management are the ones executing this fraudulent behavior, then I would say the proceed with extreme caution doing anything related to the Huffines company. More