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Huffines Chevrolet Plano
Plano, TX
2,556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 04, 2015
Couldn't be more pleased! I went in to the dealership just before closing and was met with a smile by Mark Ferguson. When I apologized for the time Mark stated he would help me I went in to the dealership just before closing and was met with a smile by Mark Ferguson. When I apologized for the time Mark stated he would help me regardless of how late he needed to stay to do so. We went through the preliminary paperwork and I met Burl whom also had a wonderful attitude considering it was after 9pm. There are countless dealerships in DFW but I purchased a 2015 Camaro from Huffines simply because I was treated so well there! Visit Huffines and ask for Mark Ferguson. You will not regret it! More
by TJW
Employees Worked With
Burl Thomas, Mark Ferguson
February 23, 2015
Great Experience I couldn't be more pleased with my new car. Nor with the way everything was handled. No time wasted with the paper work, etc. Steve Webber makes yo I couldn't be more pleased with my new car. Nor with the way everything was handled. No time wasted with the paper work, etc. Steve Webber makes you feel that he can/will take every opportunity to see that you are completely satisfied. I will definitely ask for him if I have a need in the future. More
by pat
Employees Worked With
Burl Thomas, Steven Webber
February 14, 2015
Went to Huffines Hyundai after Eckert salesman cussed at me. I went to Eckert Hyundai to buy my 2nd vehicle from them. They ordered the wrong color. When I told them it was the wrong color the salesman became e I went to Eckert Hyundai to buy my 2nd vehicle from them. They ordered the wrong color. When I told them it was the wrong color the salesman became enraged, arguing with me that they had ordered the car I asked for. I ended up leaving. As he walked away from my car. He told me to "_____ off" I drove straight to Huffines Hyundai in Plano. I called before I got there and talked to Amir. He was prepared for me. He had already started searching the lot for the car I requested. I told him what happened. He was incredulous. He went out on the lot, found the car I requested with a different exterior, but the same interior and I bought the car. Amir was so incredibly professional, well mannered, and polite! The manager (whom I did not meet) told him to find a car I loved and to make me a good deal. They did. I appreciate the professionalism and the kindness they showed me. They gave me a great deal, they matched the deal the first dealership gave me at considerable cost to them. Their focus was to undo the bad experience I had had at the other dealership. Aaron, the finance guy was fast, no nonsense, polite as well. My friend bought a car at the other dealership a few years ago. Neither of us will return to Eckert Hyundai. Huffines Hyundai is our new home!!! Thank you Amir and Aaron. More
by JDH
February 14, 2015
worst experience ever The sensor that regulated the lights in my dash had some kind of short. It was a simple problem and easy to fix only took about 20 mins the day they f The sensor that regulated the lights in my dash had some kind of short. It was a simple problem and easy to fix only took about 20 mins the day they finally got the part in. My first trip mark said he was convinced it was a loose battery cable,I told him I didn't think so, but they took it back and "tightened" the cables. Said they couldn't replicate the problem and gave me my car back. The problem was not fixed so I made an appointment to bring the car and drop it off so they could try to replicate. This time I spoke with Thomas, though Mark was handling my car, he could clearly understand the problem when I gave him the same description and told me it should be fixed quickly. After 8 hours I called for an update on my car and was told they would be keeping it overnight (this had never been mentioned as a possibility, they don't give loaner cars, and I only found out because I called to check.) The next afternoon I called to check on the progress. My car was still not ready and they had to order my part. Had they looked at it at all I could have picked it up the day before. Thry scheduled someone to pick me up from work to get my car, and he was almost 45 mins late. Another service person came to give me my keys and i noticed a big chip in the paint on my drivers door handle. I called Mark and he said he would take care of it, because the other person said he couldn't help me, but he would tell Mark what he saw. After about a week I called to check on the part being in. Still never getting calls from Mark. I made another appointment to get the part replaced and at that time had my handle looked at. They replaced the part and said I would have to come back another time to get my handle replaced since it was too chipped to buff out, on my brand new car. I waited about a week and called back a few times to get ahold of Mark, usually being told he was on lunch no matter what time I called by the rude receptionist, Mark later mentioned he hadn't taken a lunch the last three days when I finally got him. He did call once about another week later saying the handle was in. I returned the call and got the handle replaced while I waited. Everything is now fixed, but I had to make several extra 40 minute round trips to accomplish something that should have taken 30 mins max, maybe 2 trips since they didn't have the part. What is the point of making an appointment for 9am when they don't even look at your car until the next afternoon. I was very disappointed in the whole experience. Mark did apologize, but I felt like I had to work very hard to get anything accomplished. More
by snl0512
Employees Worked With
Mark in service
February 14, 2015
2 cars My husband and I both wanted new cars. I worked with Lamar and he was very kind and helpful. He even checks on us when we have come back through to th My husband and I both wanted new cars. I worked with Lamar and he was very kind and helpful. He even checks on us when we have come back through to the service department. I was very particular about what I wanted and how much I wanted to pay and he did his best to make it happen. I was very happy with the sales department. More
by snl0512
Employees Worked With
Lamar Rogers
February 14, 2015
My car was on a recall Had been to one other dealer who said he did not have the parts. Huffines ordered the parts and installed them in about 30 minutes while I waited. Gre Had been to one other dealer who said he did not have the parts. Huffines ordered the parts and installed them in about 30 minutes while I waited. Great service, friendly and helpful staff from the service writer to the cashier. I will be going back. More
by texaswillie
Employees Worked With
Melva Walton, Ryan Knowles
February 14, 2015
I couldn't be happier I had in the past been a customer of Ray huffines Hyundai. I had purchased 3 vehicles with them over the years. Today I went to Ray huffines Chevrolet I had in the past been a customer of Ray huffines Hyundai. I had purchased 3 vehicles with them over the years. Today I went to Ray huffines Chevrolet because I wanted a change and tomorrow is my birthday. I had the very best car buying experience. From sales to financing it was amazing. Ritchie Ballenger took his time and explained every step. He was courteous as well as extremely professional. I will recommend him as well as remain a customer of his. Amazing! More
by Kiwana
February 10, 2015
"Premier Experience" Ray Huffines Certified Chevy Service Center was choice for 2013 Silverado 2500HD; The Service Center is a fast paced Professional Service Center. The Ray Huffines Certified Chevy Service Center was choice for 2013 Silverado 2500HD; The Service Center is a fast paced Professional Service Center. The Customer Service, Consumer Relations and Public Affairs are an emphasized within The Service Center with the Quality Workmanship that is Paramount. Susie Frazier is an asset as a Service Consultant and many thanks to everyone within this Ray Huffines Location. More
by Terrier
Employees Worked With
Steven Ashley, Susie Frazier, Steve Gandy, Terry Mullins, JR Lopez, Melva Walton, Ryan Knowles
January 25, 2015
1st time lease experience Bryce Bessler is a nice young man who does not fit the stereotype of a car salesman. He is very humble, polite and PATIENT ! Having never leased bef Bryce Bessler is a nice young man who does not fit the stereotype of a car salesman. He is very humble, polite and PATIENT ! Having never leased before, Bryce crunched and re-crunched numbers and options several times. I finally agreed to a two year lease, and they gave me a very fair price on my 2011 Silverado. He willingly took me on three test drives (three different vehicles) and also allowed me to take the truck (2015 Silverado V6) one day for several hours so I could be sure I was happy with the vehicle. The deal we struck was much better than the quote I received from another local dealer. Bryce even found additional discounts (credit union member) in addition to GM discounts. He could have been quiet about that but he made every attempt to make me the best possible deal. I appreciate his sincerity, thoroughness, patience and customer service. Looking for a Chevrolet ?, see him and I believe you will have the same experience as I did. More
by James
Employees Worked With
Bryce Bessler
January 22, 2015
Great Experience! I leased my 2015 Cruze through Steve Webber. I contacted him prior to moving to the Plano, TX area, and he kept me informed and answered all questions I leased my 2015 Cruze through Steve Webber. I contacted him prior to moving to the Plano, TX area, and he kept me informed and answered all questions thoroughly via email. When I arrived, he was very helpful and patient while I answered several more questions. He is very friendly and knowledgeable and made the process very smooth for me. I would recommend him to anyone looking to purchase/lease a new car! More
by Megan Nicole
Employees Worked With
Burl Thomas, Steven Webber
