Huffines Chevrolet Plano

To Whom It May Concern, I am writing to address concerns regarding two vehicles — the first being a Hyundai Palisade I purchased and returned, and the second being the unit I currently own. I am un concerns regarding two vehicles — the first being a Hyundai Palisade I purchased and returned, and the second being the unit I currently own. I am unsure of the criteria and procedures used for your certification process, but my experiences have led me to question the thoroughness and accuracy of that process. The initial Palisade exhibited severe suspension issues, including blown shocks and struts, which were visibly noticeable to the point that even my daughters recognized something was wrong. With the second Palisade, several additional concerns have surfaced. Yesterday morning, the vehicle developed a major oil leak and required towing into the repair facility that I manage. A service advisor previously informed me that a service had been performed prior to sale; however, the condition of the oil was extremely poor, indicating otherwise. The vehicle also produces a consistent rattle during cold starts, which could be related to timing chain or lifter wear — both of which may result from extended intervals or lack of maintenance. I was also advised that the tires were in good condition, yet I have already had to replace them. Actual tread depth was 4/32" or lower, despite being told they measured 5/32". Additionally, if an alignment was performed as claimed, the rear camber was not corrected, as it remained out of specification when inspected. I am extremely frustrated with the ongoing issues surrounding this vehicle and have serious concerns about its long-term reliability — particularly the cold-start clattering noise. I respectfully request clarification regarding your inspection guidelines, service verification process, and how these issues passed certification in their current state. More

Great experience with Huffines Chevrolet! They helped me purchase my dream car and made the whole process smooth. When I had a few issues afterward, they were quick to get everything resolved They helped me purchase my dream car and made the whole process smooth. When I had a few issues afterward, they were quick to get everything resolved and made sure I was taken care of. Really appreciate their professionalism and customer service — definitely recommend their used car team! Chuck was great help and javante was a great salesman More

Another EXCELLENT buying experience from Huffines Chevrolet Plano. This is the 2nd pre-owned car we have bought specifically from Miguel Lopez-Gil. He made for a great customer experience. Miguel was Chevrolet Plano. This is the 2nd pre-owned car we have bought specifically from Miguel Lopez-Gil. He made for a great customer experience. Miguel was professional, communicative, knowledgeable, and very efficient. The overall experience was pleasant, not rushed, and no pressure - YES! Thank You Huffines Chevrolet Plano and more importantly, Miguel! Highly Recommend! More

Superb sales service and very cordial, Mr. Bessler-Sales Specialist was very professional, I certainly will purchase our next vehicle from Huffines Chevrolet. Bessler-Sales Specialist was very professional, I certainly will purchase our next vehicle from Huffines Chevrolet. More

Worked with Lee and was impressed with his professionalism and customer service I highly recommend Huffines for service. professionalism and customer service I highly recommend Huffines for service. More

For me to take the time to rave about a dealership, it must be really good. I was looking for a used BRZ for my son. After getting the run-around at other dealerships near my home, I found one here. It wa must be really good. I was looking for a used BRZ for my son. After getting the run-around at other dealerships near my home, I found one here. It was easy to test drive. The salesman, Eric Stovall, was easy going with no pressure. When we made the purchase, there were no junk fees added on. And when the car was delivered, it had been inspected and serviced so there won't be any surprises. Everything was first class. More

This dealership is awesome! If you ever put your car in the body shop, ask for Jasmine. She is a perfectionist and will get the job done! I couldn't be happier with the job they If you ever put your car in the body shop, ask for Jasmine. She is a perfectionist and will get the job done! I couldn't be happier with the job they did on my truck. She did everything right! My truck looks brand new again. Thank you Jasmine. More