Huffines Chevrolet Lewisville - Service Center

I’m grateful to receive consistent exceptional service at Huffines Lewisville Chevrolet. During my last service visit, I had several items that need to be fixed and repaired in my Traverse. I spoke with Chri Huffines Lewisville Chevrolet. During my last service visit, I had several items that need to be fixed and repaired in my Traverse. I spoke with Chris Elliott and he got my appointment on the books and saw through the process of everything being taken care of. All of the items that needed addressing were taken care of and Chris went above and beyond to provide exceptional customer service. I always bring my Traverse, who I’ve lovingly named, Trina, back to Huffines where I purchased 2 years ago. My routine maintenance is completed and they’ve kept my car operating and feeling as amazing as the day I drove it off their lot. I’m grateful to Chris and the entire staff at Huffines for their tremendous customer service. They treat you like family and I have peace of mind knowing they are my team to keep my Traverse in top condition for my family. More

Mike Rodriquez was great today. Today was my first car purchase personally. Mike took the time to walk me through all my options though. Talked everything out with me, answered all my questions (even if I purchase personally. Mike took the time to walk me through all my options though. Talked everything out with me, answered all my questions (even if I repeated them to get full assurance and understanding) and made me feel like he genuinely cared. Ended up with a very pretty and great truck that I know I’ll be happy with. Thanks again Mike! More

Experience with Service Department While traveling through Lewisville in my Chevrolet pickup pulling a car trailer, the engine began cycling between overheating and cooling. Initially, While traveling through Lewisville in my Chevrolet pickup pulling a car trailer, the engine began cycling between overheating and cooling. Initially, I suspected a faulty gauge, but finally decided it must be a faulty thermostat that was opening and closing. I finally exited the highway and opened the hood to find an engine that was spewing steam and smoke. Since it was late in the afternoon and Huffines Chevrolet was 5 minutes away and I assumed they had space to store my trailer, I chose to take the truck there for inspection and repair. They called 3 days later with their assessment. According to their bid, the truck needed a new water pump ($349.20), new thermostat ($28.02), new temperature sensor ($74.88), new clutch fan ($259.32), coolant service ($149.95), 8 hours of labor at $150/hr ($1,200.96), and tax and shop supplies for a total of $2,182.26. I immediately became suspicious, so I called the auto repair shop I normally use, Pursur Auto Repair in Denton, to get a bid. Their bid for the exact same parts and labor was $516 plus a $125 wrecker fee. Pursur picked up the truck around noon the following day after I paid $105 to Huffines for an inspection fee. Around 4 PM, Pursur Automotive called to say the truck was repaired. And the problem? A faulty $10 thermostat. That’s all. No need for a new water pump, a new temperature sensor (which the service advisor said was melted), a new clutch fan, or 8 hours of labor. Pursur’s repair and inspection included pressure testing to make sure there were no head cracks or other damages resulting from the overheated engine, flushing the cooling system, and adding new coolant. The cost to drive away was $164.83 plus a $125 wrecker fee. I’ve driven the truck over 100 miles since then and experienced no mechanical issues. I should add that Nik Baker, the Huffines service advisor, called 30 minutes after I told him that Pursur would be coming to get the truck and he offered to lower their bid to $1,300 (or something close). I don’t remember the exact offer he made because I wasn’t interested in conducting business with his organization at that point. I should also add that I shared the facts of the event with Alan Moore, the Huffines Service Manager, and asked for a refund of the $105 inspection fee and reimbursement for the $125 wrecker fee paid to Pursur Auto. To his credit, he authorized a check for $230. I agreed to take the truck to the dealership so he could inspect it and to pick up the check at the same time. Prior to going to the dealership, he had quizzed his mechanics about their assessment of damages. During their initial inspection, the mechanics apparently replaced the heat sensor module, but didn’t make note of doing so. Upon inspection, Alan noted that the heat sensor appeared to be new, so the claim that the heat sensor was melted may have been accurate. I prefer not to make subjective observations in a public forum, but I can’t spin this experience in any way that makes Huffines look good. More

truck I bought a 2016 chev Colorado there sat jan 14th. I was subpost to been buying it for 25.567 I got home read my paper work and found out they sold it I bought a 2016 chev Colorado there sat jan 14th. I was subpost to been buying it for 25.567 I got home read my paper work and found out they sold it to me for 26.167 super pissed. More

Nightmare to say the least They lost my keys. They eventually found them and an employee who refused to give his name would not give them to me until I asked him at least FIVE t They lost my keys. They eventually found them and an employee who refused to give his name would not give them to me until I asked him at least FIVE times. . It was a hellish experience from the get go and escalated quickly. I have already reached out to the GM and will pursue further action. Repair took much longer than promised. Car returned smelling and covered in nasty oily/sticky/greasy substance. When brought to their attention I was belittled and dehumanized. I told them I didn't feel safe in the loaner any more as I was given a large vehicle. And I was essentially forced to leave with my car still not working, smelling and dirty. It's filthy. More

Dwayne is a dick We came back here hoping that the quality of service would outweigh somewhere like Auto Zone. We were terribly wrong. If Dwayne is working over in par We came back here hoping that the quality of service would outweigh somewhere like Auto Zone. We were terribly wrong. If Dwayne is working over in parts you might as well turn right back around and leave or expect to be treated like crap. Unhelpful and rude for no reason at all. We definitely won't be returning to Huffines Lewisvile for any future repairs or car shopping needs. Too much competition out there to be handing out xxxxty service guys. Not the way to run a business. More