Huffines Chevrolet Lewisville

Experience with Service Department While traveling through Lewisville in my Chevrolet pickup pulling a car trailer, the engine began cycling between overheating and cooling. Initially, While traveling through Lewisville in my Chevrolet pickup pulling a car trailer, the engine began cycling between overheating and cooling. Initially, I suspected a faulty gauge, but finally decided it must be a faulty thermostat that was opening and closing. I finally exited the highway and opened the hood to find an engine that was spewing steam and smoke. Since it was late in the afternoon and Huffines Chevrolet was 5 minutes away and I assumed they had space to store my trailer, I chose to take the truck there for inspection and repair. They called 3 days later with their assessment. According to their bid, the truck needed a new water pump ($349.20), new thermostat ($28.02), new temperature sensor ($74.88), new clutch fan ($259.32), coolant service ($149.95), 8 hours of labor at $150/hr ($1,200.96), and tax and shop supplies for a total of $2,182.26. I immediately became suspicious, so I called the auto repair shop I normally use, Pursur Auto Repair in Denton, to get a bid. Their bid for the exact same parts and labor was $516 plus a $125 wrecker fee. Pursur picked up the truck around noon the following day after I paid $105 to Huffines for an inspection fee. Around 4 PM, Pursur Automotive called to say the truck was repaired. And the problem? A faulty $10 thermostat. That’s all. No need for a new water pump, a new temperature sensor (which the service advisor said was melted), a new clutch fan, or 8 hours of labor. Pursur’s repair and inspection included pressure testing to make sure there were no head cracks or other damages resulting from the overheated engine, flushing the cooling system, and adding new coolant. The cost to drive away was $164.83 plus a $125 wrecker fee. I’ve driven the truck over 100 miles since then and experienced no mechanical issues. I should add that Nik Baker, the Huffines service advisor, called 30 minutes after I told him that Pursur would be coming to get the truck and he offered to lower their bid to $1,300 (or something close). I don’t remember the exact offer he made because I wasn’t interested in conducting business with his organization at that point. I should also add that I shared the facts of the event with Alan Moore, the Huffines Service Manager, and asked for a refund of the $105 inspection fee and reimbursement for the $125 wrecker fee paid to Pursur Auto. To his credit, he authorized a check for $230. I agreed to take the truck to the dealership so he could inspect it and to pick up the check at the same time. Prior to going to the dealership, he had quizzed his mechanics about their assessment of damages. During their initial inspection, the mechanics apparently replaced the heat sensor module, but didn’t make note of doing so. Upon inspection, Alan noted that the heat sensor appeared to be new, so the claim that the heat sensor was melted may have been accurate. I prefer not to make subjective observations in a public forum, but I can’t spin this experience in any way that makes Huffines look good. More

Very happy! My husband and I came in looking for a new family car and Skyler was very helpful, and patient with us on making sure we got what we wanted! I will de My husband and I came in looking for a new family car and Skyler was very helpful, and patient with us on making sure we got what we wanted! I will definitely recommend Skyler to my friends and family. Thank you Skyler!!! More

"Customers since 1989" We have purchased vehicles from Huffines/Lewisville Chevrolet since 1989. My husband and I recently purchased a 2018 GMC Yukon in February, and were We have purchased vehicles from Huffines/Lewisville Chevrolet since 1989. My husband and I recently purchased a 2018 GMC Yukon in February, and were given the royal treatment by salesman Gary Briggs, along with your finance department. At the end of May, my husband was in need of another work truck and called on Gary Briggs to help in finding what he needed. Within two days, Gary called my husband and finalized the paperwork on a 2019 Chevy Silverado 2500 for us to pick up. Gary Briggs, along with Eric Tanner in finance, made our experience with Huffines/Lewisville, one that will keep us coming back for years to come! More

Satisfied Customer We purchased a new Colorado for our son. Salesman was very nice and efficient. We got a good deal and love the truck. Management was pleasant and easy We purchased a new Colorado for our son. Salesman was very nice and efficient. We got a good deal and love the truck. Management was pleasant and easy to work with. More

Very helpful I just bought a used car (2018 Chevy Cruze) from Huffines Chevrolet in Lewisville. Not only was my salesman very helpful (big shout out to Kyle), they I just bought a used car (2018 Chevy Cruze) from Huffines Chevrolet in Lewisville. Not only was my salesman very helpful (big shout out to Kyle), they even installed, for free and aftermarket trunk net. Thanks to the guys in the service center!!! More

What they say isn't always what you get. When we shopped around to buy a new car, Huffines said they would give us $9,000 for our trade. But then we actually sat down for the deal, all of a When we shopped around to buy a new car, Huffines said they would give us $9,000 for our trade. But then we actually sat down for the deal, all of a sudden it was $7,500. When questioned, we were told that the trade in quote included some rebates. After questioning, it still only ended up at $8,650 but then the supposed "educator rebate" they told us about was not there. "It is included in the trade" So needless to say, they weren't truthful. More

Friendly and Easy to Work With My wife and I just bought a new car from Huffines this past weekend. Scott, Tony and Daniel were awesome. Such a quick, easy and painless experience! My wife and I just bought a new car from Huffines this past weekend. Scott, Tony and Daniel were awesome. Such a quick, easy and painless experience! They were all very friendly, professional and helpful without being pushy about anything. Would highly recommend! More

Best Experience! This was by far the BEST experience my husband & I have EVER had at any dealership! Paul Barrows was so kind, attentive, helpful & EFFICIENT! Such a s This was by far the BEST experience my husband & I have EVER had at any dealership! Paul Barrows was so kind, attentive, helpful & EFFICIENT! Such a sweet and honest man. There was no haggling whatsoever either. They gave us the most for our trade in & we were in and out with our Chevy Equinox that same night. Definitely go see Paul Barrows & their staff for your next vehicle! "Hufffffinesss Has It!" Lol :) More

The Huffine Chevrolet Dealership The The Lewisville Chevy suburban dealer bring different they are excellent service in which they create special trust on me and this thing I except f The The Lewisville Chevy suburban dealer bring different they are excellent service in which they create special trust on me and this thing I except from this dynamic world in which all there team work will speaks by itself specially mt Paulo Brown you did it for your customer satisfaction Keep it for your excellency More

Simple Process and Excellent Sales Experience Craig was great working with me through out the sales process. I knew what I wanted and he worked to ensure I got that. He made me feel comfortable ab Craig was great working with me through out the sales process. I knew what I wanted and he worked to ensure I got that. He made me feel comfortable about both the trade in value and purchase price. More