Huffines Chevrolet Lewisville

Stereotypical Car Dealership/Car Repair I have never been treated as poorly as I was treated at Huffines Chevrolet in Lewisville. I am very upset with how the service advisor (Mike McLarty) I have never been treated as poorly as I was treated at Huffines Chevrolet in Lewisville. I am very upset with how the service advisor (Mike McLarty) acted towards me. When I arrived Wednesday morning for my appointment to have the recall fixed on my car, Mike was busy with another customer so a different service advisor greeted me and happily checked me in. I let him know that I would be waiting for my car, as I did not have a ride arranged and he very graciously offered to get me a loaner car so I could run errands and not be stuck at the dealership for the next 3 hours. I agreed, handed him both of my key chains (one with my aftermarket remote start remote and 1 key and another with both factory remotes and my spare key) and he told me to wait in the customer lounge and they would pull the car up for me. About an hour later (I figured both he and Mike had gotten busy and did not want to bother them about the loaner car), Mike came into the lounge, asked me to sign a paper and handed me my 2 factory remotes. After signing, I asked him about the loaner car and he responded very hastily and seemingly annoyed that he did not have one and rushed off. He did not explain what it was I was signing and again not wanting to bother him since he seemed to be in a bad mood, I just did what he asked. I then got a hold of my husband and explained the situation to him, he then came and picked me up to grab a snack. On our way to get a snack, I called the service department to find out how many loaner cars they have all together. Mike answered, I asked my question and he replied with 5-6 and then realized who I was and said my name. I told him thank you and hung up. 7 minutes late, he called me back to let me know he had found a loaner car for me. My husband answered and let him know I would not need it and that we would be back in an hour to pick up my car. When we arrived at the dealership to pick up my car, I asked my husband to accompany me inside since I did not feel comfortable going in alone. We checked out and Mike brought me my keys. My husband is an auto tech and had installed an aftermarket remote start in my car so he told me to make sure it still worked and did not need to be re-programmed. I looked around my car (purse, glove box, cup holders, floor boards, console, under the console, and passenger seat) and could not find my remote. I took the key chain Mike had previously handed to me and went back inside to let him know my remote was missing and maybe the mechanic had forgotten to bring it back since it would have needed to be re-programmed. Mike met me at the door to the service department and after I told him the situation proceeded to badger me, raising his voice telling me he handed it to me. I went back to my car and retrieved the key chain he had previously handed to me in the lounge with only the 2 factory remotes on it and showed him this was the key chain he had handed me. He then talked over me to my husband telling him that I was wrong and he had given it to me, etc. This is my car, I had made the appointment and am the only owner of this car. For him to talk over me as if I did not exist is in my opinion demeaning and disrespectful to me as a customer. Instead of raising his voice and talking over me, it would have been more effective if he would have called the mechanic so he could tell us where he had placed the remote after re-programming it. My husband suggested we go back to my car to look some more. After looking some more, I moved the driver’s seat (I had moved it to look in the backseat) and adjusted the seat back to see the remote had been left in the seat and had made its way into the crease where the cushion and seat back meet. So after Mike raising his voice and vehemently insisting he had given it back to me, it was obvious he hadn't. After finding it, Mike hurried back inside without so much as an apology for the way he treated and talked to me. I feel as though Mike perpetuated the stereotype of vehicle repair/dealerships mistreatment of women. I understand dealerships must be exhausted taking care of over 12 million recalls so far this year but I do not feel that in any way is an excuse for his behavior. I had to bring my defective car back for repair on my own time. I would think you would like to fix your mistake and secure a future, young customer; instead I received unacceptable treatment from your service advisor. I will not be returning to Huffines Chevrolet in Lewisville nor will I recommend it to any of my friends or family. More

Easiest car buying experience! I new I had a limited budget for a car and knew the price range I was shopping for. Reviewed inventory online and let my salesman know this was the ca I new I had a limited budget for a car and knew the price range I was shopping for. Reviewed inventory online and let my salesman know this was the car I wanted to test drive. When I arrived he had all the pre-qualify paper work done, car facts report and so many things already handled there was really only the review of the car and it's features and then the test drive to do. More

Great Experience This dealership was great to work with. We drove 5 hours to purchase our vehicle and Huffines made the drive worth it. We were able to agree on a pr This dealership was great to work with. We drove 5 hours to purchase our vehicle and Huffines made the drive worth it. We were able to agree on a price that was fair to both parties. Lee, Billy and Oscar were all very professional and courteous. I would recommend Huffines to anyone searching for a new or used vehicle. More

Great experience at Huffines Chevrolet I would highly recommend the Huffines Chevrolet dealership. I had a great experience purchasing my new 2014 Camaro here. Scott took me for a great tes I would highly recommend the Huffines Chevrolet dealership. I had a great experience purchasing my new 2014 Camaro here. Scott took me for a great test drive and was able to explain all of the features of the Camaro. I worked with Andy and Oscar on finalizing the purchase of my new car. Everyone at the dealership was very friendly and offered great service to help me get the car for the right price - even matching a deal that I had seen online from another dealership. I would recommend this dealership to anyone looking to buy a new car. More

New 2014 Silverado 1500 Crew Cab Oscar was friendly, informative, and low-pressure. He completed the financing paperwork much faster than I experienced when I purchased a vehicle at Oscar was friendly, informative, and low-pressure. He completed the financing paperwork much faster than I experienced when I purchased a vehicle at a different dealership last year. More

Excellent Customer service My overall experience with Huffines Chevrolet Lewisville was excellent. This was definitely due to your sales rep Lance Dawson and his courteous and p My overall experience with Huffines Chevrolet Lewisville was excellent. This was definitely due to your sales rep Lance Dawson and his courteous and professional demeanor. Lance has a customer first attitude which made me feel very comfortable when looking to purchase a vehicle. Lance is a stand up guy and true man of his word. He continues his excellent service even after you leave the lot and i am proof of that. That is why I not only purchased 1 vehicle but 2. I would also like to acknowledge and thank Eric Tanner for his expertise and customer service in the financing of my vechicles. He helped us greatly in staying within our budget. I would highly recommend this dealership thanks to Lance,Eric and the other people I dealt with at Huffines. They look after their customers and not just their commissions. More

New Outlook on Car Buying I'm sure I'm not the only one when I say I dread car buying! I wasn't in a hurry to purchase a vechicle but knew with 155K miles on my vehicle at the I'm sure I'm not the only one when I say I dread car buying! I wasn't in a hurry to purchase a vechicle but knew with 155K miles on my vehicle at the time that it was inevitable. I received a voucher in the mail from my credit card company regarding financing a vehicle and if I was interested to contact Huffines Chevrolet Lewisville. I thought why not...nothing to lose. David Rumple to the rescue! David was amazing to work with! Very honest and forthcoming and most important...no pressure! The trade-in value I received was fair and honest not too mention the price on the new vehicle could not be beat. After having the most fun I've ever had in a vehicle finance office with Oscar Gonzalez, I drove away in my 2012 Chevy Traverse! My husband had purchased 2 trucks over the years from Huffines Dodge Lewisville so we were comfortable with the Huffines brand. We were so impressed by our experience with David Rumple and Huffines Chevrolet Lewisville that my husband purchased another truck from them less than a week later! Thank you David, Oscar and Huffines Chevrolet Lewisville for giving me a new outlook on car buying! You're the best! More

Purchasing a car for my son My son is in the process of moving to Dallas. He lives there now in an extended stay hotel. His 2005 Chevy Equinox broke down and was towed to Huffi My son is in the process of moving to Dallas. He lives there now in an extended stay hotel. His 2005 Chevy Equinox broke down and was towed to Huffines for service. It had over 100,000 miles on it so we were not interested in investing much money to fix it. When he was told how much it would cost to fix, it was obvious we needed to replace it. At first, we considered giving our son my wife's 2011 Equinox and getting her a new one but the cost and trouble of trying to get the car from Austin to Dallas and transfer license plates, etc. convinced us to just get our son a new Equinox. I began working long distance with David Maynard, my Huffines salesman. David made everything very easy for me, especially since this was all done over the phone. My son, who was busy working 6 days a week. took enough time to go pick out the color and David and I negotiated the price very quickly. I feel we got a very good deal and my son absolutely loves the car. David made some very key suggestions on what features we would want on the car while keeping it as inexpensive as possible. He suggested the car have the convenience package on it for the remote start and the 8 way power adjustable drivers seat. My son fell in love with the adjustable drivers seat - he is 6"1 and was able to adjust the seat to fit him perfectly - something he never had been able to do before. I found David Maynard to be exceptionally helpful, knowledgeable and very professional - a very key employee for Huffines! More

The car of my dreams On March 31, 2014 I went in to Huffines Chevrolet of Lewisville to test drive a 2014 Impala. I was first met by Bob the sales manager, I explained to On March 31, 2014 I went in to Huffines Chevrolet of Lewisville to test drive a 2014 Impala. I was first met by Bob the sales manager, I explained to him I would like to test drive a new Impala he said sure, let me get you with someone to assist you with that. I was then introduced to Andy Hedric. He shook my hand and introduced himself and asked me if there was a certain car I had in mind. I told him I had seen the car I wanted on there Web site and gave him the stock number. He took some information and then told me he would go fetch the car. He soon returned with the car and we went for a test ride I was hooked from that moment. After the test ride we went back inside and sat down were I began to explain that I had money coming from a law suit and would be paying cash for the car, and that it would be at least two weeks before I would have my money. He said that would be fine that when I was ready to let him know and would finish the deal. Andy and I stayed in touch with emails and visits to the dealership. I found Andy to be very pleasant and knowledgeable about the car. The car was moved into the showroom, and when I would speak with Andy he would tell me my car is sitting here waiting for me. I kept him informed of the status of my settlement and he would say when you are ready I am here if you have any questions. On April 28 2014 I called Andy to inform him that I had my money and today is the day I would bring home my gorgeous car. He told me fantastic I will have it ready to go when you get here. We went through the delivery and I again was impressed with his knowledge of the cars functions and systems. I believe that Huffines went above and beyond in dealing with me and my situation, and I would recommend those people to anyone looking for a car. I was given a good deal and I paid the price I was quoted weeks before. I absolutely love the car and would buy a Chevy again. The whole experience was a pleasure from start to finish keep up the good work guys , it is nice see customer service is alive and well in the car business and the standard is being set at Huffines Chevrolet of Lewisville. More

Cierra Pierce I was very happy with how helpful Scott was. Not only did I have certain expectations about the price I was willing to pay, but we were also on a time I was very happy with how helpful Scott was. Not only did I have certain expectations about the price I was willing to pay, but we were also on a time crunch trying to get to the rangers game on time. I would refer my friends and family to him in a heart beat. More