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Hudson Valley Volkswagen - Service Center

Wappingers Falls, NY

4.3
222 Reviews

222 Reviews of Hudson Valley Volkswagen - Service Center

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April 15, 2012

The most amazing service department on the planet. When you run into so much lack of quality almost everwhere it always is a pleasure to know that my 2001 Jetta is kept in top shape. They get me back and More

by brookl1959
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire staff
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. I am pleased to hear you were satisfied with our service department. Our team works diligently each and every day to ensure all our valued customers are completely satisfied when they leave. We hope to see you again in the future. Regards, Melanie Sullivan - Service Manager

April 13, 2012

The service associates take care of your car as though it were their own and are sure to give the car a complete inspection even when I visit for a simple oil change. The times that something needed replaci More

by sbransfi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for taking the time to write your review. We take great pride in our work and always try to go the extra mile to exceed our customers expectations. Thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

April 10, 2012

Very good experience at this dealership...just wish i lived closer! First experience was the actual purchase of car. I drove nearly two hours and they were extremely helpful regarding my purchase, wo More

by oldschool77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager and a few others including tech
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for commenting on your latest experience with our dealership. Our staff takes great pride in our work and always try to go the extra mile for our customers and answer any questions or concerns our customers may have with their vehicles. We hope to see you again soon in the future. Regards, Chris Gavin - General Manager

April 10, 2012

I went in to get my wife's car serviced, and ended up buying a new Passat for myself. Hunter was able to effectively answer all my questions and demonstrate all the car's features. And Mindy made all o More

by Ricktierney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hunter, Mindy
Dec 05, 2012 -

Hudson Valley Volkswagen responded

Thank you for your review. I am happy to hear about your latest experience with our dealership, and for acknowledging Hunter for his professionalism. It is always reassuring to hear from our customer that they have received the service they have expected. We look forward to seeing you again. Regards, Tom Van Duyne - Sales Manager

April 08, 2012

very organised and they did not push you, and very pleasant, every visit has been great so far that is why i travel the distance More

by t.r.ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ashley
Apr 16, 2012 -

Hudson Valley Volkswagen responded

Thank you for sharing your positive review of Hudson Valley Volkswagen, and for driving the long distance to have your car serviced with us. We appreciate your recommendation of Hudson Valley Volkswagen, and as always, we appreciate your business. Sincerely, Melanie Sullivan Service Manager

April 06, 2012

Greatest dealership ever. The car was experiencing a problem with the door locks. They locked on their oun. This could have been a difficult problem, but not for this dealership. More

by John T. Higgins
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie, Pat and others.
Nov 13, 2012 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. I am happy to hear that the issue with your vehicle has been solved. We appreciate your business and hope to see you again soon. Regards, Melanie Sullivan - Service Manager

April 02, 2012

I brought my 2011 Routan in for it's first service. I was greeted with exceptional service, and was even given a loaner car at no cost. A fabulous experience, will definitely return for future services. More

by jvnaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
Nov 13, 2012 -

Hudson Valley Volkswagen responded

Thank you for taking the time to write a review. I am happy to hear you had a positive experience with our service department. Our goal each and every day is to exceed our customers expectations. We appreciate your business and thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

March 30, 2012

I came in to get a check engine light fixed and expected to bring the car in the following week. I was able to leave the car the same day to get repaired. Much to my surprise I received a call several hours More

by Joeu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie, Melanie and Billy in parts.
Apr 03, 2012 -

Hudson Valley Volkswagen responded

HI Joe, and thanks for your positive comments regarding your last service visit to Hudson Valley Volkswagen. It is great to hear when we have exceeded your expectations; this is what our valued customers have come to expect from us over the years. We appreciate your business and it has been our pleasure servicing your Volkswagen vehicle. Sincerely, Melanie Sullivan Service Manager

March 30, 2012

Service folks are always very friendly. Estimates are right in the ballpark...no big surprises when you pick up your car. My car was nice and clean when I picked it up. Can't ask for much more than tha More

by krisboughton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara
Nov 13, 2012 -

Hudson Valley Volkswagen responded

Thank you for your review. I am happy to hear that your service appointment went smoothly. Our team works diligently each and every day to ensure that all our valued customers have worry free appointments. We appreciate your business and look forward to seeing you again. Regards, Melanie Sullivan - Service Manager

March 20, 2012

I am using this dearshop since I bought my golf in here. I visited here to get 30,000 service. They are so experience about the car, they figure out what is the problem of my car when they hear the conditio More

by ykjjang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie Sullivan
Nov 13, 2012 -

Hudson Valley Volkswagen responded

Thank you for your review and recommendation. I am delighted to hear that you were pleased with the service you received from our dealership. Our staff is always excited to answer and questions or concerns our customers may have with their vehicles. Thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager