Hudson Valley Volkswagen - Service Center

The service department in this dealership is excellent. I always feel very taken care of, which is why I always have my vehicle serviced at Hudson Valley VW, rather than Heart VW, where I have purchased al I always feel very taken care of, which is why I always have my vehicle serviced at Hudson Valley VW, rather than Heart VW, where I have purchased all of my vehicles. I wish I could say the same for my satisfaction with the VW brand itself. While the service personnel are excellent, I am unlikely to purchase a VW the next time I need to replace my vehicle. I have purchased three consecutive VW models in the last 10 years, on the strength of the make's reputation for being a solid, durable, dependable vehicle, and have had my vehicles religiously serviced at VW dealerships. However, with each vehicle purchased, there has been some nagging issue that repetitively wears out early. With my '04 Passat, the brakes repeatedly wore out in only 20,000 miles or so; yet my '02 Passat and '09 Jetta brake performance is normal, meaning it wasn't due to my braking style. My '09 Jetta has had engine difficulties, and yesterday came a shocker: my clutch is worn out at only 98,000 miles. I have been driving a standard shift for 10 years, and I don't 'ride the clutch', so I find that the clutch wearing out in only 3 years (and all highway miles) to be an unacceptable outcome. In addition, when a small-price part (like the shift pattern cap) fails, VW fails to make just that part available...it requires me to purchase the entire shift boot assembly at a cost of $190, which, to my mind, is gouging me into unnecessarily purchasing more than what is necessary in order to correct a minor (cosmetic) issue. It is evident to me that VW (as a company) rewards repeat customer loyalty with price-gouging. The extra expenses that owning these vehicles is making it no longer worthy of my loyalty. I will very likely choose a different make of vehicle the next time I purchase, on the hope that I will not be required to spend so much additional cash on maintenance. My lone regret is that, in the future, I will no longer be having my vehicle serviced by the fine professionals at this dealership. More

They have always been very accommodating and friendly. I called that morning to see if I could get in for a service and there was no hesitation they said bring it right in. called that morning to see if I could get in for a service and there was no hesitation they said bring it right in. More

The employee's of Hudson Vally Volkswagen are more than helpful and very nice. My issue has absolutely nothing to do with the dealership. MY issue has to deal with the car. This is my first Volkswagen and helpful and very nice. My issue has absolutely nothing to do with the dealership. MY issue has to deal with the car. This is my first Volkswagen and will most likely be my last. The car is a 2010 jetta tdi. the car is only about 2.5 years old and my passenger door would not lock! I was visiting family in the bronx for 2 days with a door that wouldn't lock and I didn't even have a manual locking option! Lot's of people told me not to buy a Volkswagen because they have nothing but electrical issues.I have only owned the car for 5 months and it already had to be taken to the dealer for and electrical issue.I'm beginning to think what people say are true. IT is totally unacceptable for a 2 year old car to have door latching issues. I also own a 1994 mazda protege. That's almost 20years old!, and I've never had and issue with a door not locking. More

Courteous, Prompt, and reliable service. Will use this dealership for service in the future and will more than likely purchase another vehicle from this dealership. dealership for service in the future and will more than likely purchase another vehicle from this dealership. More

The Service Desk person explained every thing to me. She is very knowlegable and knows how to treat people. I like that the waiting area has web access. I can be productive while waiting. is very knowlegable and knows how to treat people. I like that the waiting area has web access. I can be productive while waiting. More

I recommend this dealer because of their superior customer service. I was allowed a reprieve of sorts in mileage and was not charged for an oil service that I should have actually paid for myself. Th customer service. I was allowed a reprieve of sorts in mileage and was not charged for an oil service that I should have actually paid for myself. That was very kind, and I really appreciate the financial help! Thanks, Melanie! More

Melanie was fabulous. Her warm smile and knowledge together bring the VW experience over and beyond. In a world where great customer service seems to be a thing of the past, Melanie was a breath of f together bring the VW experience over and beyond. In a world where great customer service seems to be a thing of the past, Melanie was a breath of fresh air. To me, the front desk (in any situation) represents the establishment and what it stands for. To me, that particular VW, stands for warm, friendly, honest, willing, hardworking and dedication ...and I see that all in Melanie. Thank you for your help. However, not sure why this website needs my email address and I need to register to submit this. That is the only thing I'm not really too happy about. I am going to pray that they are not selling my information, which they didn't make clear that they don't in the privacy policy. More

The service advisors Brianna and Debbie are always a pleasure to deal with. They understand my schedule and always get me in and out. They are always courteous and professional. pleasure to deal with. They understand my schedule and always get me in and out. They are always courteous and professional. More

Very quick, thorough, efficient service at a reasonable price concerned about my time and distance coming to them. I travel over an hour to get to the dealer. Their rates are very reasonable as compared to price concerned about my time and distance coming to them. I travel over an hour to get to the dealer. Their rates are very reasonable as compared to other service places in my area. More

It is always a pleasure to appear for service for either one of my two VWs at Hudson Valley Volkswagon. Debbie and Brianne have always been the most delightful service representatives for us over the past s one of my two VWs at Hudson Valley Volkswagon. Debbie and Brianne have always been the most delightful service representatives for us over the past several years. I have been using the Service Department since purchasing my 2006 Jetta and adding another 2010 Jetta. The mechanics do a great job--this time around I had the 120,000 service done, and my 2006 model now sounds as good, if not better, than the 2010! Of course, I added four new tires since the old ones were screaming for a change! The only setback for the day was when I requested a steak sandwich for lunch from Debbie when she went to lunch, she only brought me back a bag of candy! The good news is that the candy included two chocolate kisses--my favorite! Leave it to your star representative--she always makes things go well!!! More