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Hudson Valley Volkswagen - Service Center

Wappingers Falls, NY

4.3
222 Reviews

222 Reviews of Hudson Valley Volkswagen - Service Center

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August 07, 2012

Marty took the time to show me specifically what the problem was and explained everything to me in detail. Melanie provided the service under warranty. More

by quentny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty,Melanie
May 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your comments on your latest experience with our service department. We strive each and every day to provide all our valued and loyal customers with exceptional service. Thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

August 07, 2012

Excellent 20,000 mile service, oil change, and inspection. Quick and easy to work with this dealer. Will definitely come again and recommend them highly More

by ajsarch1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
May 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review and recommendation. We appreciate hearing that you had an all around positive experience with our service department. Our staff is always excited to go the extra mile for our valued customers and answer any questions or concerns they may have with their vehicles. It has been a pleasure doing business with you. Regards, Melanie Sullivan - Service Manager

August 05, 2012

returned for three month couresty check up - everyone was friendly and attentive - they will go to the extreme to accommodate the customer - they even washed and detailed my car at no charge. More

by asmith497
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melanie Sullivan
May 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. We are pleased to hear that you were satisfied with our service department. We take great pride in our work and always try to go the extra mile for our customers and exceed their expectations. Thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

August 01, 2012

The service was great. The issue would be the time involved. I was there for a 30,000 mile service check and it took about an hour and a half. Figure that's a bit on the long side. More

by mattmann58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service desk
May 06, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. We are pleased to hear satisfied with our dealership. Our goal each and every day is to provide all our customers with excellent service in a timely manner. Thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

July 27, 2012

Although my requested service time was not available, Ashley was able to fit me in within the timeframe I had available. Much appreciated!!! Excellent Service!!! More

by Hockey Puck
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley
Apr 15, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am happy to hear you were satisfied with our service department. We strive each and every day to provide exceptional service to all our valued and loyal customers. It has been a pleasure doing business with you, thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

July 16, 2012

Vehicle was received and serviced in a very timely manner which allowed me to arrive at my next appointment on time. Bryanna Auth, my service advisor, made me feel very welcome and fully answered any quest More

by wrightjg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryanna Auth
Apr 15, 2013 -

Hudson Valley Volkswagen responded

Thank you for commenting on your latest service experience. Our service team is always proud to answer any questions our valued customers may have with their vehicles. It's great to know we have satisfied another customer. As always, appreciate your business and thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

July 13, 2012

My vehicle was late for a scheduled service and Brianna fit me in for an appt. Car was done on time, extra service was provided at no charge, all csr's in dept. were pleasant, friendly and helpful. Car w More

by Steven Chickery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
brianna
Apr 10, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am happy to hear that you were satisfied with our service department. We take great pride in our work and always try to go the extra mile and exceed our customers' expectations. It has been a pleasure doing business with you. Regards, Melanie Sullivan - Service Manager

July 04, 2012

friendly and helpful staff, mentioned upcoming inspection due. Tiguan in/out in reasonable time for front brakes. great to be able to use a coupon for the service. More

by MDV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryanna
Apr 10, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I'm happy to hear that you were satisfied with the service you received form our service department. Our goal is and always has been to provide superior service to all our valued and loyal customers and make their service appointments a positive one. Thank you for choosing Hudson Valley Volkswagen. Regards, Melanie Sullivan - Service Manager

July 02, 2012

This was my second visit to the dealership in Wappingers Falls and it was great yet again. The staff is very attentive and friendly. They are constantly keeping you updated on what is being done to your car More

by BAlice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bridget Schultz
Apr 10, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. I am very glad to hear that you found our staff to be both attentive and friendly. Our entire service team at Hudson Valley Volkswagen takes great pride in providing our valued customers with superior customer service and making the service process a pleasant one. We appreciate your business and look forward to working with you again. Regards, Melanie Sullivan - Service Manager

June 30, 2012

$100 for an oil change? And then to chide me for the work done by another dealer? I will use this dealer only as a last resort More

by Attycyclist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Jul 02, 2012 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. At Hudson Valley Volkswagen we take our customers’ comments and opinions very seriously; I assure you customer satisfaction is our first priority. Our goal each and every day is to exceed our customers’ expectations. I hope you will give us another chance so that we can win you back as a valued customer. Sincerely, Melanie Sullivan Service Manager

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