Hudson Valley Volkswagen

30k mile service Excellent service every time my vehicle is in. They notify me right when the car is ready to be picked up and didn't wait long for them to drive the Excellent service every time my vehicle is in. They notify me right when the car is ready to be picked up and didn't wait long for them to drive the car around. More

Recent visit Overall generally very good, however this time I did not receive a call, my car was not ready and I found my vehicle unlocked. They were very apologet Overall generally very good, however this time I did not receive a call, my car was not ready and I found my vehicle unlocked. They were very apologetic luckily I did not need my vehicle that morning. More

Had a problem. They fixed it. Trunk of car would not close or lock properly. Was told the price before work was preformed. They fixed the lock. Service manager, Jason, is great t Trunk of car would not close or lock properly. Was told the price before work was preformed. They fixed the lock. Service manager, Jason, is great to work with. More

Quick and professional service We arrived at the service department without an appointment because the car was suddenly making a horrible noise and we were afraid that it would be u We arrived at the service department without an appointment because the car was suddenly making a horrible noise and we were afraid that it would be unsafe to drive further. Though we are regular customers there, the service department was very busy. Despite this, the car was taken in almost immediately and, within 5 minutes, the problem was found. A stick had wedged itself between the rubber and metal of one tire. After showing us the problem, it took the mechanic about one minute to fix the problem, no charge, and we were happily on our way. All this was done with good cheer. And this was not the first time that I've had this service department go out of their way to provide excellent service. More

service department I arrived a few minutes late for my car's annual check up and the guys at the service desk were super nice about it. They explained what is going to h I arrived a few minutes late for my car's annual check up and the guys at the service desk were super nice about it. They explained what is going to happen during service and gave me an estimated time when their work will be done. I had a doc's appointment very close to that time and I've mentioned that to the person at the desk. Well..... my car was done and ready to leave 45 min earlier than the estimated time that was given to me. Oil change, annual check up, inspection, one tire change..... I am very happy to do business with this place. Highly recommended! More

Battery replacemenmt I called and got a same day appointment to have my battery replaced when it proved too difficult to replace the battery myself. They quoted a price an I called and got a same day appointment to have my battery replaced when it proved too difficult to replace the battery myself. They quoted a price and gave advice that was very helpful. More

Sales New Car Parents got me a early birthday present with he help of this wonderful dealership. We traded in my dads car and they were helpful to come get the car Parents got me a early birthday present with he help of this wonderful dealership. We traded in my dads car and they were helpful to come get the car right from our house since we would of had an issue with getting the car there. Everyone there was very helpful with all of our questions and we never had to wait for someone to speak to us when we walked in. We were always greeted right away. I would definitely recommend this dealership to anyone wanting a car or just needing service done. Customer service is fantastic!! More

Safety recall, oil change, check the media system Kind service person, nice waiting area. This is my second VW golf. I lease my cars, so they are never old and never require a lot of service. Kind service person, nice waiting area. This is my second VW golf. I lease my cars, so they are never old and never require a lot of service. More

Dirty Dealership This dealership said their used car was perfect. The manager swore he redid entire engine. Exactly 1 week later it needed a new catalatic converter. T This dealership said their used car was perfect. The manager swore he redid entire engine. Exactly 1 week later it needed a new catalatic converter. The did supposedly replace that too. One week later, it happened again. They blamed us only to find out it was never really fixed to begin with. They lied. They did a crappy welding job. I told my son we shouldn't go there from a prior experience I had there. I knew they were a shady, dark, dirty dealership. That's why a few years ago I ended up in Kingston. Poughkeepsie VW is going to end up with a xxxx of a lawsuit. Although Brad in service us wonderful. More

great customer service my experience at the service was gratifying I was informed very step of the way and i was taken care of in a timely manner. my experience at the service was gratifying I was informed very step of the way and i was taken care of in a timely manner. More