Hudson Valley Volkswagen

The dealer was fine. I didn't get an owner's manual which I just realized and have to wait until Monday to figure out some features. I just realized and have to wait until Monday to figure out some features. More

The service department in this dealership is excellent. I always feel very taken care of, which is why I always have my vehicle serviced at Hudson Valley VW, rather than Heart VW, where I have purchased al I always feel very taken care of, which is why I always have my vehicle serviced at Hudson Valley VW, rather than Heart VW, where I have purchased all of my vehicles. I wish I could say the same for my satisfaction with the VW brand itself. While the service personnel are excellent, I am unlikely to purchase a VW the next time I need to replace my vehicle. I have purchased three consecutive VW models in the last 10 years, on the strength of the make's reputation for being a solid, durable, dependable vehicle, and have had my vehicles religiously serviced at VW dealerships. However, with each vehicle purchased, there has been some nagging issue that repetitively wears out early. With my '04 Passat, the brakes repeatedly wore out in only 20,000 miles or so; yet my '02 Passat and '09 Jetta brake performance is normal, meaning it wasn't due to my braking style. My '09 Jetta has had engine difficulties, and yesterday came a shocker: my clutch is worn out at only 98,000 miles. I have been driving a standard shift for 10 years, and I don't 'ride the clutch', so I find that the clutch wearing out in only 3 years (and all highway miles) to be an unacceptable outcome. In addition, when a small-price part (like the shift pattern cap) fails, VW fails to make just that part available...it requires me to purchase the entire shift boot assembly at a cost of $190, which, to my mind, is gouging me into unnecessarily purchasing more than what is necessary in order to correct a minor (cosmetic) issue. It is evident to me that VW (as a company) rewards repeat customer loyalty with price-gouging. The extra expenses that owning these vehicles is making it no longer worthy of my loyalty. I will very likely choose a different make of vehicle the next time I purchase, on the hope that I will not be required to spend so much additional cash on maintenance. My lone regret is that, in the future, I will no longer be having my vehicle serviced by the fine professionals at this dealership. More

They have always been very accommodating and friendly. I called that morning to see if I could get in for a service and there was no hesitation they said bring it right in. called that morning to see if I could get in for a service and there was no hesitation they said bring it right in. More

I had a great experience with this dealership and Eric Anderson. Mindy in the finance dept. was fabulous. the service dept also took care of the recalls on our 2003 Passat wagon and they were very courti Anderson. Mindy in the finance dept. was fabulous. the service dept also took care of the recalls on our 2003 Passat wagon and they were very courtious and quick. More

The employee's of Hudson Vally Volkswagen are more than helpful and very nice. My issue has absolutely nothing to do with the dealership. MY issue has to deal with the car. This is my first Volkswagen and helpful and very nice. My issue has absolutely nothing to do with the dealership. MY issue has to deal with the car. This is my first Volkswagen and will most likely be my last. The car is a 2010 jetta tdi. the car is only about 2.5 years old and my passenger door would not lock! I was visiting family in the bronx for 2 days with a door that wouldn't lock and I didn't even have a manual locking option! Lot's of people told me not to buy a Volkswagen because they have nothing but electrical issues.I have only owned the car for 5 months and it already had to be taken to the dealer for and electrical issue.I'm beginning to think what people say are true. IT is totally unacceptable for a 2 year old car to have door latching issues. I also own a 1994 mazda protege. That's almost 20years old!, and I've never had and issue with a door not locking. More

Upon arrival at Hudson Valley Volkswagen I was greeted Upon arrival at Hudson Valley Volkswagen I was greeted promptly and curtiously. I had been to other VW Dealers where I was ignored. I was allowed Upon arrival at Hudson Valley Volkswagen I was greeted promptly and curtiously. I had been to other VW Dealers where I was ignored. I was allowed to look around on my own, which is what I had requested to do, without a sales person hovering over me and making me feel pressured. Scott Curtis the sales person I dealt with was GREAT!!!! He paid attention to what I was interested in. He was very well informed on the VW and the different models available as well as the financing. He was attentive to all my questions and got me the information I needed promptly and accurately. He made the process of buying a new car very comfortable. When I went to pick up my new Jetta, he went over everything in the car and manual and made me feel very comfortable driving off the lot in my new Jetta. I would definitely return to Scott as well as highly recommend him to anyone looking for a Volkswagen. Thank you. More

Courteous, Prompt, and reliable service. Will use this dealership for service in the future and will more than likely purchase another vehicle from this dealership. dealership for service in the future and will more than likely purchase another vehicle from this dealership. More

Bunny was very responsive, phone, email, always responded promptly. I showed up at 6pm on a Monday and was done by 7pm, including a test drive. Although I arrived 10 minutes before someone else who had a s promptly. I showed up at 6pm on a Monday and was done by 7pm, including a test drive. Although I arrived 10 minutes before someone else who had a scheduled appointment, she didn't rush me through the process and took all the time that I needed to get comfortable with my car purchase. They didn't have any of the colors I wanted, but I proceeded anyway as that isn't that important after all, but alas,as an added bonus, on my way out of the finance office, the manager approached me to say that as I was doing paperwork Bunny had asked him to check the inventory of their related VW dealership and in doing so he found one of the colors I wanted, and arranged to have it delivered the next day. By Wednesday afternoon I was on my way home in my new Passat. Many thanks to Bunny and HV VW !! More

The Service Desk person explained every thing to me. She is very knowlegable and knows how to treat people. I like that the waiting area has web access. I can be productive while waiting. is very knowlegable and knows how to treat people. I like that the waiting area has web access. I can be productive while waiting. More

I recommend this dealer because of their superior customer service. I was allowed a reprieve of sorts in mileage and was not charged for an oil service that I should have actually paid for myself. Th customer service. I was allowed a reprieve of sorts in mileage and was not charged for an oil service that I should have actually paid for myself. That was very kind, and I really appreciate the financial help! Thanks, Melanie! More