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Hudson Valley Volkswagen

Wappingers Falls, NY

4.5
521 Reviews

1148 Route 9

Wappingers Falls, NY

12590

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Showing 521 reviews

March 06, 2013

I have owned well over 30 cars in my driving years, and have not been treated this well to date! Fran Fuchs not only covered every possible detail of my new car, but he went out of his way to show me how t More

by pnuge1957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mindy,&fran fuchs
Aug 08, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. We are pleased to hear that you had a positive experience with our dealership. Our team takes pride in our work and always try to go the extra mile for our valued customers and exceed their expectations. It has been a pleasure doing business with you. Regards, Tom Van Duyne - Sales Manager

March 05, 2013

Everyone was very friendly and professional. Eric sat in my vehicle and took the time to go over with me everything to make sure I was comfortable before I drove away in my new car. I will recommend these More

by jlazaro39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anderson & Financing Dept
Aug 08, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review and recommendation. We strive each and every day to provide all our valued customers with exceptional service. We thank you for choosing Hudson Valley Volkwagen. Regards, Tom Van Duyne - Sales Manager

March 05, 2013

The overall experience of buying a vehicle from the Hudson Valley Volkswagen dealer was great. We were there on Saturday late afternoon and Bunny DiRoma came over, sat with us, understood our needs and More

by mrg12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bunny DiRoma
Aug 08, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am delighted to hear that Bunny was helpful during your sales experience. Bunny is an important member of our staff who exemplifies the high standards and ethics we set for ourselves, and our valued customers have come to expect. We appreciate your business and we look forward to working with you again in the future. Regards, Tom Van Duyne - Sales Manager

March 01, 2013

I was granted an appointment for same day service. Service advisors were accommodating and friendly. They explained service rendered and answered questions asked. I was pleased and satisfied with ov More

by Ihada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla Cinelli and Jason Hinderstein
Jul 30, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to submit your review. Our team takes great pride in our work and always try to go the extra mile for our valued customers. It has been a pleasure doing business with you. Regards, Melanie Sullivan - Service Manager

March 01, 2013

Eric was very helpful. We traveled 280 miles round trip to buy this car. Eric was honest and true to his word. We were treated with courtesy and respect. More

by Pegh
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anderson
Jul 30, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. We are pleased to hear that you had a positive experience with our dealership. Our top priority is our customer service, so it is always rewarding to hear about your latest visit. Thank you for choosing Hudson Valley Volkswagen. Regards, Tom Van Duyne - Sales Manager

February 27, 2013

They were professional and very courtesy. The anit-thief lug was missing from my car of only a year old so when I took it to a NYS Inspection station they could not remove the wheels to check the brakes and More

by jchianese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie
Jul 30, 2013 -

Hudson Valley Volkswagen responded

Thank you for taking the time to write your review. We are pleased to hear that you had a positive experience with our dealershp. Our team here at Hudson Valley Volkswagen, takes great pride in providing all our customers with superior customer service and making all their service appointments a pleasant one. It has been a pleasure doing business with you. Regards, Melanie Sullivan - Service Manager

February 26, 2013

From leasing my new Jetta SE to the 10,000 mile service appointments Hudson Valley VW has been A-1. Always helpful, friendly and genuinely concerned about providing me with what I want not just to sell me More

by jkewley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All sales and service staff are A-1
Jul 30, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. I am delighted to hear that you were pleased with our dealership. We strive each and every day to provide all our customers exceptional service. We appreciate your business. Regards, Tom Van Duyne - Sales Manager

February 25, 2013

Went to Hud Valley VW in Nov. of 2011 looking to buy a car. (Let me mention that I had owned two VW's prior to this visit, one purchased from Hudson Valley.) I asked the first Sales Rep that approached me More

by mikew271
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Rep on duty
Jul 18, 2013 -

Hudson Valley Volkswagen responded

Thank you for your comments. I am very sorry for your less than satisfactory sales experience. Our goal is and always has been to provide all our customers with outstanding service . We hope you will come back again and give us another chance to regain your good will. Regards, Tom Van Duyne - Sales Manager

February 23, 2013

I recently bought a certified 2008 Passat wagon at another dealership, but decided to bring it to HVVW, as i live locally. I came in without an appointment, but Carla told me they'd take my car right More

by ralibar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carla
Jul 15, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. Customer service is our top priority so it is always greatly rewarding to hear that you were satisfied with the service you received from our dealership. We appreciate your business, and look forward to working with you again. Regards, Tom Van Duyne - Sales Manager

February 20, 2013

Melanie ensured me, that a computer check to determine why my vehicle was stalling would direct her team towards identifying the problem. When I arrived for service, my service writer made sure to clearly More

by mrbypass
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melanie and my service writer along with the service technician
Jul 15, 2013 -

Hudson Valley Volkswagen responded

Thank you for your review. Our goal each and every day is to provide all our valued customers with excellent service and exceed their expectations. It has been a pleasure doing business with you. Regards, Melanie Sullivan - Service Manager

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