Hudson Valley Volkswagen

Melanie is always a pleasure to deal with. She greets me by name as soon as I walk in the door. My service experience is always phenomial, her customer service is always top notch and that is why I continu by name as soon as I walk in the door. My service experience is always phenomial, her customer service is always top notch and that is why I continue to bring my car. More

This is the second time that I have used Hudson Valley Volkswagen for my service needs. The mechanics do a great job but the people at the desk lack basic costumer service skills. I was told my car would Volkswagen for my service needs. The mechanics do a great job but the people at the desk lack basic costumer service skills. I was told my car would be ready in an about hour. 2.5 hours later I asked what was taking so long. The guy at the desk gruffly said that I need to be patient and that an oil change usually takes awhile. In the 2-3 hours that I waited I witnessed other costumers being treated badly. One woman came to pick up a new key, she waited for an hour and then they told her that they lost it and try to blame it on her!! As one man's car was finished they gave him the wrong keys and he had to come back to get the right ones. This service department is a mess! They are unorganized and very rude. More

My 13' GTI has been recently giving me transmission issues. At the 20k mile maintenance appointment I brought up the issue to the service clerk at Hudson Valley VW. His immediate reply was "that is nor issues. At the 20k mile maintenance appointment I brought up the issue to the service clerk at Hudson Valley VW. His immediate reply was "that is normal". Felt like the typical response you give when you don't want to deal with something. I explained that I have at least 3 other friends/family with the exact same model car and year and there's do not experience the same as mine, so this being "normal" was not something I agreed with. At this point he asked the technician who performed the 20k mile service on my car to take it out for a test drive with me. The test drive should have been something offered first when I first brought it up instead of getting the "that's normal" response. The technician on the test drive agreed that something felt "weird", "not quite right". When we returned back from the test drive the technician informed the service manager of his findings which agreed with my assessment that something isn't right. I was told that they would put in a call into their resources at VW of America and will get back to me within a few days. After 2 weeks of not hearing from them I called them up to get an update and was told that the person with the update was out on vacation. I guess they don't document or put their computers to good use there. How can there be no documentation of an update on any paperwork or in their system of my issue. During this call I was asked for my # so that someone could call me back with an update. Again, you should already have my # if you're actively working on trying to resolve an issue with my car. They took my # and I was told someone would call me back within a day or two once the person who had my update was back from vacation. A week had passed and still no update. I called back again and this time I spoke with the person who was supposed to have an update but this person's update to me was "technician who's been working on your issue was out last week, I haven't had the time to check in with him about your issue, let me get your # and I'll call you back". At this point I am getting a bit upset. So once again in this call I received no update AND once again I am asked for my contact #. Fast forward another couple of weeks and still no update. Now it's been over a month since I reported the issue. I called yet again to this dealership and guess what. Person that has an update IS NOT IN TODAY. And once again I am asked for my contact #. You'd think they'd by now have recorded my contact# somewhere for future reference. The person who picked up today was pretty rude as well. I was trying to explain to her my disappointment(without being rude to her, or getting loud) and this female kept cutting me off, not allowing me to finish any of my sentences and was no help whatsoever. She even went as far as to suggest I go to another VW service center if I felt I was not getting the proper service from them, WOW. I have now called corporate and placed a formal complaint on Hudson Valley VW of NY and opened a case so that corporate can look into my issue. Hopefully they can get the ball rolling. P.S I did not purchase my VW from this dealership because as some of the other reviewers on yelp have said, they are un-professional in the sales department. I ended up purchasing it from VW of Kingston after experiencing forceful, bad sales tactics at Hudson Valley VW of NY. Unfortunately VW of Kingston is about a 45 minute drive for me. I may end up going there for service instead. More

This is my second car leased from HV Volkswagen and I would highly recommend this dealership. Every employee is helpful and the overall feeling is professional and courteous. would highly recommend this dealership. Every employee is helpful and the overall feeling is professional and courteous. More

Very happy with my experience with Hudson Valley VW. I was helped by David Nilson who was professional, timely with follow-ups and was totally fair on pricing for my trade and new (used) CPO car. I live i was helped by David Nilson who was professional, timely with follow-ups and was totally fair on pricing for my trade and new (used) CPO car. I live in Manhattan and had the choice of a number of closer dealers but David made the longer drive worthwhile. More

I leased my 2013 VW golf at hudson valley VW and this was my first service visit. I have had nothing but positive interactions with the dealership and the service department. After dealing with a different my first service visit. I have had nothing but positive interactions with the dealership and the service department. After dealing with a different dealership in Orange County this was a pleasent and positive experience. More

I brought my 2010 golf in for a oil change I used their express service. I was in and out in less than a hour. They take the time to keep you updated as to the progress on your vehicle. When complted they express service. I was in and out in less than a hour. They take the time to keep you updated as to the progress on your vehicle. When complted they went over a few items I wil need to have done shorly. I was nevered pressured to get thoses services done right away. Please keep up the good work. More

I saw a car on website n started talking with "Tom" a sales person or manager may be via emails, I had so many questions and tom never tired or replied in a way where I don't feel like to contact "Tom" a sales person or manager may be via emails, I had so many questions and tom never tired or replied in a way where I don't feel like to contact him again, he was so polite n good in answering my all question Fast n that made me to visit dealership, I live in jersey city ,nj drove almost 2 hours to reach there n the sales n document process was so smooth as if I walked in and out in about 20 minutes, in short all credit goes to tom, he was the best and definitely dealership is worth going or I will say worth driving for me, thank you tom More

Everyone I encountered at Hudson Valley VW was friendly and professional. Versie and Mindy were very helpful in sorting out an issue with my out of state insurance coverage and they were able to get me on and professional. Versie and Mindy were very helpful in sorting out an issue with my out of state insurance coverage and they were able to get me on the road in my new VW quickly. More

Couldn't have had a better experience with the purchase (lease) of a car. Fran and Mindy were so easy to work with and I would highly recommend EVERYONE to visit HV Volkswagon. Thanks again! purchase (lease) of a car. Fran and Mindy were so easy to work with and I would highly recommend EVERYONE to visit HV Volkswagon. Thanks again! More