Hudson Valley Volkswagen

Service Appointment. Very accomodating. Timely completion. Excellent experience. Took the time to explain every step, ensure that I was happy with service performed and Very accomodating. Timely completion. Excellent experience. Took the time to explain every step, ensure that I was happy with service performed and informed of next service and what would be performed at that time. Truly a refreshing experience. More

Poor integrity I recently purchased a 2012 Volkswagen Golf tdi from this dealer. The car was certified preowned low miles and came with a 24k mile warranty. I did a I recently purchased a 2012 Volkswagen Golf tdi from this dealer. The car was certified preowned low miles and came with a 24k mile warranty. I did a cpo and chose to pay the taxes and registration fees myself. Shortly after buying the car I had a check engine light, tire pressure sensor and tempeture sensor going crazy. Going in and out of winter mode. The wiper blades were all shot and the left rear mudflap off alignment. Now I realize it's preowned and it won't be perfect. But the mechanical faults I assumed the warranty would cover. I call Hudson Valley about the issues, they were very friendly and said to come in its all covered. I live 2hours away mind you. So I drive out from CT and they made me wait an hour. I was patient and eager to get my car fixed. They take a look at the vehicle and refuse to warranty the issues. They blame me for the failure. The temperature housing is broken and the wires and sensor are corroded from weather exposer. I pointed out that the bumper had been obviously touched up and the grills were new, so they must have missed the mechanical bits broken behind the bumper. Rather they blamed me. Asked if I hit a raccoon, when obviously there's no damage on the bumper or grill. I wasn't asking for a ttrs and I even offered to pay for parts but no. They refused to replace the broken bits on a car I litterally just bought. Gave me a $500 estimate and and didn't even give me new wiper blades. So I left politely and told them I was very disappointed. I ordered $85 worth of parts to disassemble the front bumper and fix the issue myself. I still have to pay taxes and registration fees. I'm just sorely disappointed that the warranty it has is useless, and they will do anything to wiggle out of it. The best part is they implied I was an idiot for not purchasing their 100k mile warranty for $3400. What a terrible dealership. :update: I called volkswagen America and opened up a case. VW was professional and prompt. They were shocked and apologized about the poor service. I returned the parts and payed nothing thanks to VWA. At this point I have 12k miles left on my warranty and no issues with the car. When the warranty runs up I'll take the car to high speed motorsports in milford ct. He's the best and far more affordable than the dealer or other shops. End of the day VW backed their product. Just remember dealerships can be hit or miss. More

New Lease Thank you. I came in prepared with facts and figures for a fair trade on my car. I was able to lease a 2014 at a fair competitive rate. Both Mindy Thank you. I came in prepared with facts and figures for a fair trade on my car. I was able to lease a 2014 at a fair competitive rate. Both Mindy and David were professional and supportive in this transaction. More

great services Great services. Very friendly,helpful.and efficient. I got my first new car there. The salesman, Mr. Anderson thoroughly explained to me about the fea Great services. Very friendly,helpful.and efficient. I got my first new car there. The salesman, Mr. Anderson thoroughly explained to me about the features of the car. More

Great Service Customer service was excellent and car serviced in short period of time. All questions answered and the waitin area is clean. Could not connect to Wif Customer service was excellent and car serviced in short period of time. All questions answered and the waitin area is clean. Could not connect to Wifi will waiting, had to use my personal hotspot! More

Very Positive Experience Just leased my fourth consecutive Passat from HVV - as usual, they were competitive, fair, professional and courteous. Eric Anderson was my salesperso Just leased my fourth consecutive Passat from HVV - as usual, they were competitive, fair, professional and courteous. Eric Anderson was my salesperson and he was a pleasure to work with. More

wouldn't recommend went to dealer for a 2pm appt to fix my Bluetooth loosing connection they kept the car all day and didn't fix it...so they had to keep it for the next went to dealer for a 2pm appt to fix my Bluetooth loosing connection they kept the car all day and didn't fix it...so they had to keep it for the next day and still didn't fix it....then they finally realized they had to replace the module and wouldn't even do it the next day in the morning like any other dealer would had to make a appt foe like 3 days later they really need to work on their customer service ...go to danbury vw customer comes first there More

great dealership No nonsense, fair dealing, honest sales and service people- a rarity in the car business these days. I would recommend them to anyone interested in a No nonsense, fair dealing, honest sales and service people- a rarity in the car business these days. I would recommend them to anyone interested in a VW. More

Completely satisfied This was, by far, the best car-buying experience I have ever had. I went into the dealership with the intention of purchasing a new vehicle, but Fran This was, by far, the best car-buying experience I have ever had. I went into the dealership with the intention of purchasing a new vehicle, but Fran Fuchs asked all the right questions, really listened to what I wanted/needed, and directed me the the perfect Certified Pre-owned car for my son. Mindy made the always-stressful financing aspect of purchasing a car a breeze. They are friendly, professional, and knowledgeable. The entire experience was so amazing, we bought 2 cars! More

Friendly service We came to buy a new car. All folks we worked with were very helpful and friendly making the purchase a pleasant experience. Thank you. We came to buy a new car. All folks we worked with were very helpful and friendly making the purchase a pleasant experience. Thank you. More