Hudson Valley Volkswagen

Seamless buying experience Purchased a new GTI and from the test drive to delivery was smooth and simple. Excellent experience and for those who don't like phone calls and pres Purchased a new GTI and from the test drive to delivery was smooth and simple. Excellent experience and for those who don't like phone calls and pressure, email worked fine for me. More

Great Experience We just purchased a new VW Passat and the entire experience was pleasant. They understood our situation and were able to work out the perfect scenario We just purchased a new VW Passat and the entire experience was pleasant. They understood our situation and were able to work out the perfect scenario that allowed us to take home a brand new sedan. Looking forward to when we need to replace our next vehicle - we will definitely be replacing it with a VW! More

2015 VW e-Golf purchase I was interested in buying a new 2015 VW e-Golf and found a compelling Internet offer from Hudson Valley Volkswagen. The whole process was quick and p I was interested in buying a new 2015 VW e-Golf and found a compelling Internet offer from Hudson Valley Volkswagen. The whole process was quick and painless, the way buying a car should be. Moreover, the entire staff were incredibly nice - it is a very small dealership (and took me about an hour to get to) so that was probably related. THIS is exactly how buying a car - especially a ZEV - from a dealer should work. More

Fair, honest, and customer focused! I recently purchased a 2013 CPO Golf TDI. The experience was flawless with no issues. I had looked at the car a couple months back and there was no I recently purchased a 2013 CPO Golf TDI. The experience was flawless with no issues. I had looked at the car a couple months back and there was no pressure even when we couldn't come to an agreement on my trade. The general manager laid out his reasons for the value and didn't try to nickel and dime me. When I saw the car was still available and I had sold the other car, I called Eric up and inquired about the Golf again. Within a couple days we reached an amicable agreement. I flew into Stewart and Eric even came in on his day off to pick me up. The car is perfect and Mindy was great with the completion paperwork. They really have their stuff together and I will definitely be keeping an eye on their inventory. Excellent dealer and friendly staff all the way around! More

Good and Better I bought my 2013 TDI Passat from this dealer. The sales experience was the best I ever went through, and I've bought from many different dealers. I' I bought my 2013 TDI Passat from this dealer. The sales experience was the best I ever went through, and I've bought from many different dealers. I've also had three service visits since my purchase and have no complaints. Two of the service visits were for routine maintenance, and one was to replace the Blue DEP injector that malfunctioned. The Blue DEP injector failed again after a week, but this dealer went above and beyond to re-replace the unit. (I guess that's technically a 4th visit) I was sick as a dog at the return visit, and the service counter folks recognized that. They kicked the service mechanics into high gear to minimize my waiting time and I really appreciated that. On my last visit I went in for scheduled maintenance and an alignment since the car was pulling to the right after the last winter and resulting potholes. It was discovered that my tires were beyond useful life and a fair price was quoted for new tires. This was unexpected work on a busy Saturday, but the scheduled and unscheduled work was all completed on time. I have no regrets, would buy from this dealer again, and will recommend them to any VW folks nearby. More

Happy Customer! I purchased a 2014 VW Tiguan yesterday and loved the service I received, would absolutely refer people to the dealership. I am very pleased with the I purchased a 2014 VW Tiguan yesterday and loved the service I received, would absolutely refer people to the dealership. I am very pleased with the vehicle (so far!). I loved that there was no high-pressure sales involved, just sit down with me, talk about what I'm looking for and making it happen! Thank you! More

Fran Fuchs is a great salesman! My wife and I traded in our 2009 TDI Jetta that was plagued with the VW DSG trans and Dual Mass Flywheel nightmare, for a 2013 Passat, one owner with My wife and I traded in our 2009 TDI Jetta that was plagued with the VW DSG trans and Dual Mass Flywheel nightmare, for a 2013 Passat, one owner with 17K miles... very clean certified used car complete with extended warranty. Fran was great with all of our needs and worked with Management to absorb the Jetta TDI issue, ergo the Mrs. was very happy with the cash out the door price on the Passat. All things considered, the local dealership made the Passat deal work to make us happy for what VW corporate would not do regarding the trans/DMF issue and we are overjoyed! Ask for Fran Fuchs as a salesman, and bring his supervisor Mindy a box of chocolates to soften up her less than cozy personality. Happy Holidays! Bill & Barb Pine Bush, NY More

The Third Time was a Charm Despite our previous decision to avoid this dealership because of past experiences over 5 years ago (entered X2 and NO salesperson available)- we deci Despite our previous decision to avoid this dealership because of past experiences over 5 years ago (entered X2 and NO salesperson available)- we decided that the sign and drive deal was good enough for our "3 strikes you are out" final attempt. Entered on a Thursday evening-promptly introduced to Eric and despite the dark and cold (it was about 6:30PM) we were able to locate a car we thought we might like. Initially not thinking we could get back before the following week, the next morning we decided to test drive the car. Eric was more than accommodating, pulling the car up so we could really see the color and interior well. The test drive was on another car to minimize mileage buildup (since we chose the car, we appreciate this protective action and you will too). The price was on target with our insurance companies buying program-no hassles, pressure, etc. Mindy was superb in her assistance with the finacing part. Hudson Valley VW has won us over big time. We were lucky to be assigned to Eric, I can see why he has so many awards on his wall (Mindy too). I have a good friend who also purchased from Eric and raved about him, but the proof is when you experience it yourself. If a VW is in your future, do not hesitate to give this dealership a chance. We are glad that "The third time was a charm"!!! Will need to edit this once we experience their service. I already told Eric any issues and I would be standing at his desk-lol :) More

Pushed things on us we didn't need We brought our 2014 VW Passat in for service yesturday 12/3/14 and had a very unpleasant experience. The service personnel told my wife that we needed We brought our 2014 VW Passat in for service yesturday 12/3/14 and had a very unpleasant experience. The service personnel told my wife that we needed to add fluid to our car or else it would not drive away from the dealer and would damage the engine. The interesting thing about this is that the reservoir was not empty and the indicator in the dash was not even illuminated. It was a quick and easy way to scalp $60.00 more dollers from us. Prior to bringing the car in for service, simply for an oil change I read the owners manual which showed how to add the fluid when low, and that there is an indicator light. I'd had already purchased the fluid and planned on putting it in my self following the manual. We are disgusted with this dealership and will never return. More

In for Service I purchased my diesel Passat in May of 2013 and I am very happy with it and the dealership. The customer Service is excellent and the staff is helpfu I purchased my diesel Passat in May of 2013 and I am very happy with it and the dealership. The customer Service is excellent and the staff is helpful and willing to take the time to answer any questions I have. The one issue I have is the price for the exhaust Fluid is in my option too high. I understand that this is an additional cost of owning a diesel car in today’s world, but to be charged labor ½ hour of labor for this service, which in essence is like topping off other fluid in the car. I give the dealership 5 stars all accounts except for price. The other price items are fair. More