Hudson Valley Volkswagen

Incompetent and unprofessional I've taken my Volkswagens to Hudson Valley for service for the last time. The Service Department is poorly trained and understaffed. While the technic I've taken my Volkswagens to Hudson Valley for service for the last time. The Service Department is poorly trained and understaffed. While the technicians do decent work, the lack of professionalism and competency on the front end of the department is unacceptable. Repeatedly, I've had to return to HVVW to have a job finished or fixed on my car that was supposed to be performed the first time during a regular service interval. In addition, one of my family's cars was damaged on the lot last year, and the staff applied some sloppy paint to try and cover up the scratch. When I addressed this with the former service manager, Melanie, by sending photos and documenting all communication, she played dumb and of course offered to have it fixed. However, my trust in their integrity began to wither. Most recently, there is a new service manager, but the sloppiness still persists. I booked a service appointment through their website and received a confirmation, but when I showed up, they did not have the appointment in their records, claiming it was a computer glitch they've been aware of. IF YOU ARE AWARE OF PROBLEMS AND DO NOTHING TO FIX THEM, YOU ARE LAZY AND INCOMPETENT. After I said I could just leave the car because I'd requested a shuttle, they claimed I lived too far for the service, even though I live within 15 miles of the dealership, AS IT IS ADVERTISED ON THEIR WEBSITE. When I pointed this out, Will (service manager) began to scramble for a driver, but as they were understaffed, the earliest they could provide was in an hour and a half. I rebooked the appointment for the following week, since they had wasted my time already. When I returned this week, I asked for the dept to investigate an issue as to whether or not it was covered under my existing warranty, as well as specific instructions for my tire rotation because of the tread difference on two new front tires. When Jason finally called me at the end of the business day to finalize the service transaction, I asked about the warranty issue and he said,"I don't know, but I can check for you and call you tomorrow." WHY DIDN'T YOU FIND OUT WHEN I ASKED YOU? Then, when I picked up the car after service hours, I discovered the tires had not been rotated specifically as I'd requested (because I wanted to keep the better tread on the front in the winter season). Jason called the following morning to apologize, but still no mention of the warranty question. Now during the first instance regarding this appointment, I had called back to speak to a manager. Neither the general manager or sales manager were on the lot, so I had no other choice but to file a complaint with the regional VW corporate office about this dealership's ineptitude. I expect more efficiency and better performance from a VW service dept. They are constantly bungling up service, tripping over their mistakes, and wasting my time and customer loyalty. I absolutely do not recommend this dealership. More

My new GTI Autobahn is classy, comfortable and fun to drive! Thank you Scott Curtis and Mindy Nowik for making my experience with Volkswagon an entirely professional and enjoyable one. :) Funny how I was able to Thank you Scott Curtis and Mindy Nowik for making my experience with Volkswagon an entirely professional and enjoyable one. :) Funny how I was able to just sit in a GTI Autobahn, and simply know it was for me. Of course, the test drive was the clincher. :) Scott and Mindy were down to earth, amiable, knowledgeable, and went above and beyond to make sure I had my car on schedule and equipped with what I needed. Happy to recommend you... More

Excellent! Thank you Fran for making my VW experience a great one!!! Fran was friendly,honest, and efficient. I will be referring family and friends. Loving my Thank you Fran for making my VW experience a great one!!! Fran was friendly,honest, and efficient. I will be referring family and friends. Loving my new car :) More

Thanks Eric Anderson!! Great service, very friendly. Thanks again to Eric Anderson for going above and beyond with helping me out on my first purchase of a Volkswagen!! Great service, very friendly. Thanks again to Eric Anderson for going above and beyond with helping me out on my first purchase of a Volkswagen!! More

Best VW service in the area! Easy to make a reservation via iPhone app, quick service by Jason and crew. Thanks again for a "fast" 80K service & inspection! Best VW servic e in th Easy to make a reservation via iPhone app, quick service by Jason and crew. Thanks again for a "fast" 80K service & inspection! Best VW servic e in the Hudson Valley area! More

Thanks Will Regan for great Service!! I love the service department, They always here my concerns about my vehicle by going above and beyond to make sure that everything is working proper I love the service department, They always here my concerns about my vehicle by going above and beyond to make sure that everything is working properly. Thanks to Will Regan and the service team for an awesome service experience!! More

Outstanding Service! Thank you....a real pleasure to bring our VW in for service....Jason, Service Rep., was honest, efficient and amiable! Again...thank you! I have found Thank you....a real pleasure to bring our VW in for service....Jason, Service Rep., was honest, efficient and amiable! Again...thank you! I have found none better! More

Hudson valley VW in Wappengersfall I came from having a Mazda and dealing with that dealership to dealing with VW's dealership and let me tell u, its night and day. VW is 100% nicer to I came from having a Mazda and dealing with that dealership to dealing with VW's dealership and let me tell u, its night and day. VW is 100% nicer to deal with. Always helpful. The go way beyond just doing there job. More

Would highly recommend Hudson Valley VW was all around great. Everyone was super friendly, great price, and Scott was very knowledgeable and super low pressure. I would re Hudson Valley VW was all around great. Everyone was super friendly, great price, and Scott was very knowledgeable and super low pressure. I would recommend them to anyone in the market for a VW. More

Love my car I wanted a specific car, and Scott spent a lot of time acquiring from another dealer. He was professional, friendly, honest. All of the characteristic I wanted a specific car, and Scott spent a lot of time acquiring from another dealer. He was professional, friendly, honest. All of the characteristics you want out of a dealer. When toying with the idea of getting a TDI instead of a TSI, he was honest with me about whether or not it was worth it. Highly recommend Scott! More