Hudson Valley Volkswagen

Good service, but something missing to be "great" This was my second time bringing my Beetle in for service. I was greeted only after waiting a short while, but no eye contact or "I'll be right with y This was my second time bringing my Beetle in for service. I was greeted only after waiting a short while, but no eye contact or "I'll be right with you" until employee was off the phone. Then he was very friendly and took my keys for the service and when I asked if the car was being washed I was told, "well, if I have someone free to do it"! Then he gave me a coupon for a free wash. This was not what I expected. The first time when a young lady was in charge, she went out of her way to make sure I was greeted immediately, informed me up front that my car would be washed and kept me informed of the progress. She was literally "all over the place" doing her job, pleasing customers as they came and went! I was informed I had some damage to the underside of my car, which involved an hour of labor to be charged, and was shown the damage. This was appreciated so I understood why I was charged $120.00 labor. Anyway, last year, my car was returned, clean inside and out---sparkling like new and I have since then bragged about the dealership to friends and family telling them you can't beat the customer service, friendliness of staff (staff that passed me, actually never looked at me; last time, staff nodded and smiled, said good morning), or the extra mile they go. It is just not the same. Which is why my rating went down to 4 (almost 3) stars instead of 5. More

New car buying experience. On June 30th I purchased a new VW convertible Beetle. I am thrilled with my new automobile . The sales person, Eric, was incredible. He was attent On June 30th I purchased a new VW convertible Beetle. I am thrilled with my new automobile . The sales person, Eric, was incredible. He was attentive and personable. He put all of his energy into getting me exactly what I wanted. I am very satisfied with my experience. More

Always great service! Still taking our 2 cars here for service. Jason in service is very professional & explains what was done every time. Plus free car washes! Recommended Still taking our 2 cars here for service. Jason in service is very professional & explains what was done every time. Plus free car washes! Recommended! More

Traveled From Bergen County to Buy Our Volkswagen This week our family took delivery of our second pre-owned VW from Hudson Valley VW. We drove 45 minutes to work with Fran on our second purchase bas This week our family took delivery of our second pre-owned VW from Hudson Valley VW. We drove 45 minutes to work with Fran on our second purchase based on his knowledge and customer service. Terrific selection, great staff, and attention to detail. More

Great customer service at the service desk I went in to get the tire sensors fixed, and Will at the service desk was very courteous. I waited for only a couple hours and sat in the comfortable I went in to get the tire sensors fixed, and Will at the service desk was very courteous. I waited for only a couple hours and sat in the comfortable waiting area and got a lot of work done. More

Nothing less than exceptional Bought a 2012 gti autobahn great deal the sales man eric was very helpful constanly checked in and never had any issues would defenitly come back ! Bought a 2012 gti autobahn great deal the sales man eric was very helpful constanly checked in and never had any issues would defenitly come back ! More

Great Experiance! I just bought a 2015 Jetta that I LOVE and my experience with Hudson Valley Volkswagen could not have been any better! Scott Curtis was very helpful I just bought a 2015 Jetta that I LOVE and my experience with Hudson Valley Volkswagen could not have been any better! Scott Curtis was very helpful and made me feel very comfortable with my car buying experience. He went out of his way to show me all of the options I had for the 2015 Jetta and even offered to find me another Jetta if what I wanted was not on the lot. Mindy Nowik in finance was equally as helpful; she worked to get me a great interest rate and also advised me of all of my options for my new car that will save me money in the future. The team at Hudson Valley Volkswagen made me feel very at ease during the whole process. I highly recommend Hudson Valley Volkswagen if you are in the market for a new car and a stress-free experience. More

The Extended Personal Service Is Worth the Call This dealership offers not just fair pricing, extended warrenties and beautiful cars. They extend Pleasant Interaction throughout and they have gone b This dealership offers not just fair pricing, extended warrenties and beautiful cars. They extend Pleasant Interaction throughout and they have gone beyond willingly to help. Ty!! :) More

A great dealership Both sales and service are exceptional! Eric and Mindy have taken good care of my sales and the change in service leadership has not diminished the qu Both sales and service are exceptional! Eric and Mindy have taken good care of my sales and the change in service leadership has not diminished the quality of my service experience. A 10 all around. More

Another great sale! Just came home with my new 2015 GTI. New sales person (Scott) and the same stellar service! Car had a rattle in the cowl vent and Pat (the "rattle g Just came home with my new 2015 GTI. New sales person (Scott) and the same stellar service! Car had a rattle in the cowl vent and Pat (the "rattle guy") fixed it on the spot. I have had only excellent dealings with Hudson Valley Volkswagen and highly reccommend them to anyone looking for a great car and great car buying experience. More