Hudson Valley Chrysler Dodge Jeep Ram - Service Center

DEBBIE PIGNOTTI ROCKS! !! While waiting for the work to be done on our car, Debra (Debbie) PIGNOTTI, Sales &Leasing Consultant, approached us. Her interactions with us were !! While waiting for the work to be done on our car, Debra (Debbie) PIGNOTTI, Sales &Leasing Consultant, approached us. Her interactions with us were exceptional in every way. Debbie made us feel like valued customers even though we were just exploring options for the future. She really listened to our needs and managed to identify cars that checked off all the boxes on our list. At no point did we feel pressured. When we are ready to get a new car, Debbie will be the one we will seek. Lastly, Scott, in the Service Center, was very personable, quickly identified the problem with our car (battery) and dealt with us in an honest manner. Overall, if 10 stars was an option, they would have earned 10! More

Got my jeep new here sales people were ok but the service not so the have an express oil change service that there website says opens at 7:30 so I got here at 7:10 only to find out they open at 8 when I ques not so the have an express oil change service that there website says opens at 7:30 so I got here at 7:10 only to find out they open at 8 when I questioned it they looked at me like I was crazy now I’m sitting and waiting cause there are quit a few people ahead of me very unorganized More

Great Dealership! I have purchased or leased six different vehicles from HVCDJR dealership In Newburgh. Very satisfied with the sales department and especially Paul the I have purchased or leased six different vehicles from HVCDJR dealership In Newburgh. Very satisfied with the sales department and especially Paul the service manager. Paul has great concern for his customers in making them satisfied and happy to return whenever needed. I had a small issue with my Ram 1500 on 7-22-20, met with Paul personally and he was more than happy to resolve my issue immediately. He is by far the best service manager I have dealt with in my many years of car and truck service. I have to add that Priscilla Hernandez, assistance service advisor is a great asset to this dealership also. Keep up the good work!! Thanks again....Anthony Rosco More

I purchased a Jeep Grand Cherokee with the help of Debbie and Jason. Very friendly and attentive staff, would return again to purchase another vehicle and Jason. Very friendly and attentive staff, would return again to purchase another vehicle More

Debbie Pignotti was a pleasure to work with, her personality is contagious. She is friendly, knowledgeable and made our car buying experience a pleasure! I would highly recommend her as a sales pers personality is contagious. She is friendly, knowledgeable and made our car buying experience a pleasure! I would highly recommend her as a sales person! :) More

From onset, the consideration was there.It seemed that there was no pressure whatsoever.Debbie made this step by step process proven successful.Highly rated.. there was no pressure whatsoever.Debbie made this step by step process proven successful.Highly rated.. More

Debbie P. She's Pleasant, Knowledgeable and committed Went in for an oil change came out with a 2019 Jeep Cherokee Limited (straight out the showroom) Need I say more? Debbie it was a pleasure working wit Went in for an oil change came out with a 2019 Jeep Cherokee Limited (straight out the showroom) Need I say more? Debbie it was a pleasure working with you, I will recommended you to all my friends and family More

Dishonest service department. Wife dropped off our truck for some recall work and decided to have the oil changed and tires rotated since the truck would be there for a few hours Wife dropped off our truck for some recall work and decided to have the oil changed and tires rotated since the truck would be there for a few hours anyway. They never rotated the tires and lied about it when confronted. I know this because the rear passenger side rim and tire were recently replaced as the result of a traffic accident. The new rim still has a small sticker on it and the tire has a more tread remaining. It is clearly newer and the other rims do not have any stickers. Upon noticing that the wheels were never rotated, I went inside and asked politely if they were sure the tires were rotated. They promised me that they were. When I mentioned the replaced rim and tire with the sticker still affixed the service advisor just doubled down on her story that the work was done and she saw them rotate the tires with her own eyes. Simply dishonest. In the end it wasn't worth arguing over their dishonesty and the $24. They have lost my business for good and I hope others will think twice before servicing their vehicles at Hudson Valley CJDR. They also tried to scam my parents out of hundreds of dollars for diagnostic work and costly electrical repairs last fall. After two trips in for intermittent headlight issues they were pushed to replace numerous components and to reprogram some aspect of the vehicle electronics. This sounded strange to me so I decided to take a look. The connection was loose at the passenger side headlight. I pushed the connector fully back into place and the lights have been working fine for months now. In the future I will just drive further to another dealership if the truck needs recall work or dealer servicing. More

Excellent Top notch Service Department I recently had my vehicle Serviced and the staff was excellent. Paul Traina explained a lot about the service needed on my vehicle. I Would recommend I recently had my vehicle Serviced and the staff was excellent. Paul Traina explained a lot about the service needed on my vehicle. I Would recommend the Service dept to any of my friends and family. More

Great service Service is great! Paul is a great guy, informative and very helpful. I will continue bringing my vehicle here for service, very satisfied Roadru Service is great! Paul is a great guy, informative and very helpful. I will continue bringing my vehicle here for service, very satisfied Roadrunner 69 More