Hudson Subaru

I contacted Chito Encarnacion after he was recommended to me by two co-workers who also had bought cars from him. His demeanor was ideal -- not pushy in the least, willing to be flexible, straightforward abo me by two co-workers who also had bought cars from him. His demeanor was ideal -- not pushy in the least, willing to be flexible, straightforward about prices and fees. I was looking for a used Outback with low mileage; that's exactly what Chito sold me, at a price that was better than other quotes I'd received. More

Habby called me about purchasing my car from a Auto Trader listing that I had set up. I told him that I might sell it if the price was fair. About a month later I called him to see if he was still inte Trader listing that I had set up. I told him that I might sell it if the price was fair. About a month later I called him to see if he was still interested, he was. I brought the car down,he gave me a fair offer, which I refused, so I told him what I wanted,he told me he could meet me in the middle, and we did! This was all done in a very friendly manner as well. PS I received my check today 10 days later like he said I would. THANKS! More

Great customer service from both the sales reps and service reps. Best experience out of any dealer ive been to other than subaru. Again best experience. service reps. Best experience out of any dealer ive been to other than subaru. Again best experience. More

Habby Younan, from the very start of our initial contact until the deal was finalized was extremely helpful and professional. He assisted us with the entire process with great care and went out of his way t until the deal was finalized was extremely helpful and professional. He assisted us with the entire process with great care and went out of his way to help us. And ofcourse, he gave us a great deal ! Thanks for all your help ! More

Their service was real fast, real attentive and we had a deal within 2 hours. Habby even drove me back to the train station. Outstanding service! deal within 2 hours. Habby even drove me back to the train station. Outstanding service! More

I sold my car at this dealership. Very quick experience. Sale price was reasonable and we arrived at an understanding after minimal debate. My lien was paid off within the 10 days the dealer promised. Good Sale price was reasonable and we arrived at an understanding after minimal debate. My lien was paid off within the 10 days the dealer promised. Good experience overall. Habby went out of his way to smooth a few minor issues that arose. More

I visited Hudson Subaru because it is a buying center for the Auto-Trader Trade In Market Place to sell my car. The process was very smooth and the person in charge of the program Habby Younan, was friendly the Auto-Trader Trade In Market Place to sell my car. The process was very smooth and the person in charge of the program Habby Younan, was friendly, helpful and got me through the process quickly. I recommend him and this program highly, More

I bought my Subaru Forester in Jan 2013. Took my car to the dealer for the 1st service in May 2013. On 5/03/13 - My car got hit by a 3rd party on the Dealer Premise while the mechanic was driving the car the dealer for the 1st service in May 2013. On 5/03/13 - My car got hit by a 3rd party on the Dealer Premise while the mechanic was driving the car. John (service manager) provided a loaner car (Impreza) and promised that the car will be fixed by 5/08, but since I am out of the town I can pick it up by 5/10. Waited until 5/09, I received not a single call from the Dealer CSR or Service dept whether the car is ready or not . Finally, I called the salesman (Giorgio) & sales manager (Simon) who sold the car to me, but I am told to "CHECK WITH SERVICE DEPT since this incident happened in Service". Salesman promised that someone will call me in "SHORT TIME", but not a single call on 5/09.... On contrary, I received at least 7 "automatic service reminder" calls within 3 days, before the date of service, although I asked to "STOP" this reminder calls. I wish they spent that energy and infrastructure in "after-sale" or "after-service" courtesy calls No one calls on 5/10. Again I had to call on 5/10 to check on the update.... Again I am promised that someone will get back to me shortly. Today it is 5/13, I am yet to receive any calls from CSR, sales manager, or service manager. I had planned a road trip with bunch of friends over the weekend, but the loaner car (Impreza) was too small compared to my SUV (Forester). In order to avoid ruining my weekend plans, I had to rent a car from Hertz at the end moment. I am disappointed to see the total lack of courtesy and customer service in dealing with this incident which happened on their premise. I am also disappointed to see the lack of coordination between Sales & Service department. The customer is being treated as ping-pong ball. Last but not the least, I am yet to receive any update on the my request for the compensation for this incident. I purchased a 3 year "Free Maintenance Service" plan which was explained as "it will cover all maintenance and service needs for 3 years and all I will have to worry about is Gas and Tires".... But to my surprise, I find out that there WILL BE few things, which will NOT be covered under my plan during future service, hence as a compensation to this incident, I am offered "ONE Free service". I have also purchased an "extended warranty plan" which will kick-in after the Manufacturer warranty runs out... Now I am not sure whether I made a right decision buying the Car from this dealer, let alone the extended warranty and maintenance+service plans !!! Pathetic customer service !! More

Found a great RAV4 online that they received on a trade in, Internet price was already right on, employees were super friendly and hooked it up, 6 yr old vehicle had continuous Toyota dealer servicing, so in, Internet price was already right on, employees were super friendly and hooked it up, 6 yr old vehicle had continuous Toyota dealer servicing, so I was able to get a 3 yr manufacturer's warrantee on a 6 yr old car w 64,000 miles - & did I fell you price was already right ? Yes, I left very happy and the employees mentioned above all facilitated the deal. More

Ebram is a great salesman; he is very friendly and cooperative.He made the transaction very smooth.I highly recommend him at Hudson Subaru Mubashir Mohammed cooperative.He made the transaction very smooth.I highly recommend him at Hudson Subaru Mubashir Mohammed More